eVacuumStore

When I received my items was was damaged and inoperable. It took server all emails and two phone calls in order to get reimbursed... Which was short by two dollars. When I addressed this, I received no reply. After several attempts, I just gave up on getting any type of a resolution... it just wasn't worth it, and I could not deal with the lack of respect over this whole transaction.
I would recommend to NOT work/order from this company.

Stumbled across this site while hunting for a replacement vacuum cleaner. First thought was to look at the "Brazilian region" site. After sort of finding what I was looking for, decided to search for that vacuum and eVacuumStore came up with a better price for the same model. In addition, an extra 10% discount was given on the order that included free shipping. All in all saved around $50.00 extra. Also the shipping was fast with delivery. So it pays to do your research.

I ordered two parts, and waited over 4 weeks with zero updates on status. When I contacted them, they gave me a tracking order, which was not correct. They double checked and finally explained that 1 of my items was on back order so they hadn't shipped anything.
After a few more weeks I asked to have 1 item shipped and the other item cancelled and refunded. They were prompt to do so at that point.
Seems strange to me that they would take my money, provide ZERO updates to me, sell a product that they don't have or the manufacturer doesn't have either, and then really just "lose" my order without keeping me updated on status. Seems this could be rectified by automated emails. I had to do all the chasing and asking about status. Not the best way to keep customers engaged and informed.
They were apologetic and prompt once I request partial refund and partial order shipment.

So much for customer service. I purchased two boxes of Sebo Vacuum bags. Cost $75. Bought wrong model. I only found out when I used up all of my existing bags. They refused a return or exchange. This is bad customer service. I would never do this to one of my customers. It guarantees this kind of review.

I called this company and bought a system they recomended, made here in the US, I bought the kit, I received the Vacumaid unit, which worked great, however, the attachments were from Germany and do not work with my system. Sebo is the name of the attachments, which need the European connections... I would not take a chance with this company

When I contacted a repair service far from my neighborhood to replace a broken belt in the detachable power nozzle i was told I would have to bring in the entire vacuum, cannister and all, as well! For a city dweller without a car that would have been very difficult.
Luckly I found the evacuum store website, called and was directed to the correct replacement belt. It was very inexpensive and easy to install. My 27 year old electrolux is working well. Thanks!

Ordered 50 vacuum bags which were not as advertised, they sent me a return shipping lable and I sent them back.NO CREDIT TO MY ACCOUNT HAS EVER COME, I get the run around every time I call them...do not trust this company with your money, glad I did not buy an expensive vacuum cleaner from them!

What a disappointment. When my expedited (at my expense) shipment didn't leave their warehouse on time I was told to refuse the delivery. I did so and waited six weeks for a refund. On calling their 'returns' department today and speaking with Andrew I was told that I had already been refunded three weeks ago (which, if true, is not appearing on my credit card statement online). When I said I hadn't received the refund, he told me it can take a day or two to appear (which is odd, as he said it was issued more than three weeks ago). When I told him again that it isn't there, he hung up on me.

I disputed with American Express. "Service" from this company has been a disappointment from the get-go. I bought elsewhere and recommend that others do the same.

Ordered belts and filters for our Bissell. There was a delay in shipping due to an understandable supply chain delay. When finally shipped, we did not receive the goods. The post office showed delivery but we never received it. Contacted eVacuumStore and they immediately started a file. I received a message from them stating that the shipment was being returned to them and that they would refund or replace the order. We asked for a replacement as we wanted the merchandise. That was three months ago. We have had one follow-up message saying they would email us when a refund was issued. To date, we have no belts or filters, no refund, and no email. Our experience with eVacuumStore has turned very sour from what could have been a great customer service opportunity.

I recently purchased the Miele Classic C1 Pure vacuum from eVacuumStore, and I couldn't be happier with my decision. From the moment I placed the order, the entire purchasing process was smooth and hassle-free. The website was user-friendly, making it easy to find and select the vacuum I wanted.

One aspect that truly impressed me was the prompt and efficient delivery. The vacuum arrived at my doorstep within a few days, well-packaged and in perfect condition. The shipping process was handled with care, ensuring the product's safety during transportation.

As for the Miele Classic C1 Pure itself, it has exceeded my expectations. The vacuum's performance is exceptional, effortlessly tackling dirt, dust, and pet hair on various surfaces. Its powerful suction and reliable cleaning capabilities make every cleaning session a breeze. I particularly appreciate the convenient features, such as the adjustable power settings and the long cord that allows me to cover larger areas without constantly unplugging and replugging.

The build quality of the Miele Classic C1 Pure is impressive, showcasing durability and longevity. The design is sleek and compact, making storage a breeze. I also appreciate the included attachments that provide versatility for different cleaning needs, from reaching tight corners to tackling upholstery and curtains.

Overall, my experience with eVacuumStore and the Miele Classic C1 Pure has been outstanding. I highly recommend both the retailer and this particular vacuum model to anyone in search of a reliable, high-quality cleaning solution.

The initial order of my power nozzle seemed to be very smooth, to the point that I made comments about how easy it was to place the order. It was after that, the customer service fell to pieces. Extremely rude representative I just hung up with again. The team at EVacuum seems as if they have absolutely no idea what they are doing, or selling. My product will be returned immediately, so i can order from a professional organization. Do not use this company.

I originally tried to order my part from another parts store and after 5 weeks waiting for it, contacted them only to be told it was back ordered. I asked for a refund and found eVacuumstore. Within a week I had my part and for less than I would have paid from the other supplier. Great service.

Warning this company is a fraud I never received my vacuum and the customer service is bad. I ordered a $600 dollar vacuum.

They claimed to have sent a 2nd shipment, I never received it. AND I also never received an email with tracking number or ANYTHING, notifying me of this new vacuum coming in.

How can I be on the lookout for a package when these people don't update me?

After this, I contacted UPS to set up a claim, and get this figured out and they claim that Evacuum store provided them a different address than the one I gave Evacuumstore. I made Evacuumstore aware of this situation, and they still refused to help me.

The chat representatives were Sean and Mike. I spoke with Sean about my order twice & the last time, he had the audacity to end the chat on me- not professional at all.

All in all, the sales manager refused to give me a refund and categorize my order as a fraud (only because my IP addresses showed that I was in Texas and Mexico, which is totally normal for a person going on vacation).

They make no sense my vacuum never got home and I'm so mad at how they never answer honestly about my order!

Below are the conversations I had with all the different people from Evacuumstore and UPS.

I ordered a motor from them on the 4th got an email saying that it was shipped on the 6th called them on the 11th was told it was back ordered. But got email asking for a review of them on the 7th on something I have not gotten yet. I called 3 different days trying to find my motor I checked the address each time I called after the 6 day of calling I finally got a tracking # it was sent to 205 not 305 it took me 5 days of calling to find my part not a happy person

I tried to order filters online and could not decide what I actually needed so I called this company to place the order. This Yankee lady was insistent that I needs a particular filter, so I gave her my cc and info. When I received them, indeed they were not what I described to her. After going through 4 different people that refused to understand my frustration, I am still stuck with 2 boxes of the wrong filter. No matter how many times I described my filter along with a picture, I was told that filter had been changed to the felt filters I was sent. I tried the filter in my machine and am convinced these people are thick and do not intend to correct my problem because they refuse to admit there is a problem
GW

Search the brand, select the items, order, and finally review the order, click confirm the order and paid. Easy. Thanks eVacuum store.

I needed parts. For an older but kick but machine. E-vac. Had the goods. Easy to find. Easy to get. I've used their service a number of times over the past few years. And will continue to. In fact. I'm going today to look for a battery for my cordless. Thank you E. Vacuum.

I was very pleased to receive my replacement hose for my Sebo Vacuum. It fits perfectly. I called the company first to obtain the correct part no.

Ordered an important part for a vacuum that i needed for my business. I received email that item was shipped 9/27 by USPS priority. After 3 days and not receiving order i checked the tracking and it stated that a label has been created but not shipped. I called the customer service on 10/4 too inquire why the order STILL was in preshipment. I talked to a confused and unorganized operator who promised me shed get back to me during the day to rectify the situation. After no call for 8 hrs i called again and the explanation i got was that the item was shipped the 27th - i explained to the agent that USPS tracking still had the item in preshipment... she then told me she had no idea what was going on and would have to investigate it again- i then canceled the order and bought item on amazon and it will be here in 2 days. I tried to give another vendor a chance to get my business instead of amazon, but this company fell way short- do not use, bad company and very unorganized.

I had purchased this for myself for Christmas but did not receive it until after the holidays, but it was probably because of the rush this time of year. An okay product, it doesn't seem to last very long on a charge, and just lately the motor has been making a very loud hum noise while in operation. Was thinking of returning it but then it went away. I'll keep an eye on it and if it starts doing it again or gets worse I will return it. Great suction but again the long charge time that I wonder how long it will last.

I have been using eVacuumstore vacuum bags for years and had no problems until now. The bags are
The correct item for my Kenmore vac but the cardboard insert is too wide and would not fit in. I even
Cut the sides to fit but still could not fit it in. I did a chat with an agent but it was not helpful at all. All
He said was they never had this problem before. Well, they do now. They lost me as a customer.

I have ordered a number of items just to see what kind of service and quality e-vac would have. I ordered a couple of vac motors for the original Electrolux vacs and cord winder, filers for cvs, belt, cords etc and the service was excellent and the quality was good. We will see about the motors as to how long they last.

Ordered two small items which were allegedly in stock and ready to ship. My CC was charged right away, and over 11 days later, I still only have a UPS tracking # which was generated by their "warehouse". I have requested the order be cancelled and the customer service representatives refused. Note, this company simply seems to be just a reseller, as a wholesale only company named Essco actually generated the shipping label and is the "warehouse" they refer to. (See www.Essco.net) Don't get ripped off, buy somewhere else and avoid the headache.