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EventbriteReviews 342

1.3
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Eventbrite Reviews Summary

Eventbrite has a rating of 1.3 stars from 342 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eventbrite most frequently mention customer service, credit card and purchase tickets. Eventbrite ranks 199th among Event Planning sites.

service
116
value
101
shipping
57
returns
75
quality
95
New York
1 review
9 helpful votes
Follow Letiysha S.
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This is now 2016 almost every company now a days does have live customer service, but nooooo not event brite u get the run around, hung up on by automated serv. So now that i need a refund that they are telling me i'm owed cant find no status etc on this refund if you email them they send this stupid universal email that didn't answer my questions and it tells you if you need more help respond to the email but no answer now smh. I have to now go through my pay pal account to get my refund but that's going to take longer now, mind you the event i was going to was on new years eve and its now the 13th of jan to try and get this all iron out and lastly. Event brite tells you to go to the event planner to resolve this issue but they need to realize that if your not dealing with a real company just a jo smo they might not be professional to care about a refund like the guy i'm dealing with. So they need to put plans in place to protect the buyer like pay pal, i have all emails and text from the event guy that seems to me at times he gets to personal when this is a business transaction that he never followed through with. It seems also he had to refund numerous people and he is loosing out which is not my problem and he should go back to his day job cause this is not his meal ticket.

Sincerely,
No real service but money taken from this honest
Buyer looking for a good time.

Date of experience: January 13, 2016
Texas
1 review
11 helpful votes
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I am guessing this is a simple ticketing tool for event organizers. If so, then it shoud appear and function as nothing more than that. We bought tickets to an event and immediately had a conflict and tried to cancel within hours, and the event was 2 weeks away. Eventbrite mandates a minimum requirement for refund listings, yet the organizer had no refund listed at all. We ended up getting charged 50 dollars. They stated because they paid deposits etc for the event. They didn't pay any deposits based on our attendance since it was a holiday and no one responded to us when we first tried to cancel within hours. They got back to us 5 days later. If they would have canceled immediately as requested, there would be no deposits made, which I'm sure there weren't. They wanted our money and we can't get it back.

Date of experience: December 30, 2015
Georgia
1 review
9 helpful votes
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I accidentally had a type in my email when I ordered tickets for an event. You would think there would be a warning. There are only so many email companies.

I have contacted Eventbrite and the promoter several time and no response. I guess I will disputed the charge on my credit card. These people are horrible. Where is the phone number? They have instructions on what to do if there is a typo. They include signing up with wrong address so you can go in and change it. But they send a verification to the wrong address! WTF!

Date of experience: November 9, 2015
New Jersey
1 review
8 helpful votes
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Scam scam scam
November 8, 2015

The night of the New Years day concert I looked for my confirmation email for my tickets, what's that? No confirmation email? No tickets? I was scammed out of 50$ and they won't answer any emails. Never again.

Date of experience: November 8, 2015
New York
1 review
12 helpful votes
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They side with scammers.
November 4, 2015

I purchased tickets for a Tim Burton event by Costumes and Themes through EventBrite.

The event was completely FALSELY ADVERTISED and EventBrite claims no refunds because the organizer has a strict "no refunds" policy.

So an event planner can create and event, advertise it as somethings, not deliver, and attendees have NO WAY TO BE ISSUED A REFUND.

THe organizer has refused and EventBrite refused.

BUYER BEWARE. I will never purchase another ticket through this site.

Date of experience: November 4, 2015
Oregon
1 review
9 helpful votes
Follow G L.
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Eventbrite totally took the hit and sent refunds when the organizer of an Obstacle Race (Atlas Race) bailed and took off with the money. I can't speak to their services, but in terms of doing the right thing for the participants--they were awesome.

Date of experience: July 21, 2015
California
1 review
10 helpful votes
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We have had nothing but trouble with Eventbrite; their continual changing of the layout of the manage and edit pages with no notice to their customers. What's worse is they recently decided to publish the date and time of closed out events, without an option to turn it off for those of us who don't need people showing up in hopes of attending! They have no plans of fixing this problem--I asked and the answer was no. This has cost us a lot of time, trouble and many awkward in person situations. We are changing soon. Hate Eventbrite.

Date of experience: January 28, 2015
New Jersey
1 review
5 helpful votes
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The worst they lock you out your events refuse to payout

Date of experience: January 16, 2015
GB
1 review
5 helpful votes
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OK for 'one off' events
January 12, 2015

OK for 'one off' events - but NOT suitable for repeat events. Eventbrite change things all the time without informing you and will LOCK your events - creating new listings to reflect the changes. This means if you use eventbrite widgets to embed events on your own website you are screwed - as the widget breaks. This has happened to me 3 times in 12 months so I have abandoned eventbrite in favour of a self hosted solution which has saved me a lot of money already.

Date of experience: January 12, 2015
New Jersey
1 review
6 helpful votes
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Eventbrite locked my account and took down my event without informing me. When I called, they emailed me within 24 hours the following email.

"After reviewing your account and the events you have listed with Eventbrite, it has come to our attention that your Eventbrite account does not comply with our Terms of Service. As a result, your account has been locked and your events will no longer run on Eventbrite.

As you may recall, the Terms of Service to which you agreed to when you signed up with Eventbrite state that we reserve the right to review and stop running any events when deemed necessary. You can review these Terms of Service here: www.eventbrite.com/tos.

For privacy reasons, Eventbrite Support is unable to provide any additional information regarding this account, and the Trust and Safety team is only available by email."

My company is a start-up company, it's an online learning center, it is still not accepting business although it is fully registered and legitimate. http://thelearningweb.me

I work for a large prestigious employer, when I log in as a large corporation, I get VIP treatment (they send the checks super-super fast!), when I log in with my own start up company's email address, I get thrown out. I can't believe the discrimination. I say it is discrimination, bias and bully because no concrete reason is given for deleting my event.

I did not contact Eventbrite further because I no longer need to use an external software. I managed to configure the shopping cart to handle event registration that is integrated to Moodle LMS and Joomla CMS. Eventbrite cannot do this although it's a good event registration system.

Date of experience: June 18, 2014
Pakistan
1 review
13 helpful votes
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Fully scam site, they scam us for $6500 USD.
We was create 1 event with them, evergthing was fine no issue at all, but on payout date thet refuse to pay us our $6500

Such a fraud company i have see in my life.

Date of experience: October 11, 2013
California
1 review
5 helpful votes
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Easy to use, powerful features, mobile check ins and lots of integration with ore sites. If your holding an event, back yard barbecue or a concert in the park, eventbrite is the way to go! Highly recommended.

Date of experience: August 22, 2011
California
180 reviews
906 helpful votes
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Organizing a large event and collecting money for it in advance is a challenging task and using eventbrite can make things go much more smoothly. They can help organizers collect money in advance as well as promote the event for you. Definitely a useful website and easier than selling tickets on your own.

Date of experience: May 13, 2010

About the business

Eventbrite brings people together through live experiences. Discover events that match your passions, or create your own with online ticketing tools.


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