Eyeconic has a rating of 4.7 stars from 167 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeconic most frequently mention virtual try, customer service, and great experience. Eyeconic ranks 19th among Eyeglasses sites.
No positive highlights yet
The ability to add my eye insurance information was a great addition to the experience. I was able to see what my cost would be as I moved through the process. That is much better than hearing, "We don't work with your insurance" or "We are out of network for your insurance but you can turn in the receipt and get some back." Eyeconic helped remove all the uncertainty. Now I just hope the glasses fit like they did in the virtual try-on, as this is the first eyeglass purchase I have made online.
Worst customer service. Initially I ordered a gift card and it was rejected for some reason. The customer service professional said she didnt knew why it got rejected and said she will give a call back and confirm. She said it will automatically issue. But Its been more than 5 days since i ordered and I received no updates nor the gift card. I needed glasses urgently but the company is very slow in processing and the customer service is not knowledgable to answer some of the basic customer questions related to order
Had small problem finding me on our family insurance plan, but it was resolved quickly and everything has gone smoothly since.
Insurance is VSP
Eyeconic offers an expansive selection of frames, many of which are easy to virtually try on. The collaboration with multiple insurance programs means you can get a brand name product at a great price.
I have used Eyeconic previously; it also works with my insurance.
It was so very easy to order my contacts using my vision insurance. Great experience!
I wanted to use my vision insurance to pay for my contacts.
This was my first time ordering from Eyeconic. I was looking at my benefits on the VSP website when I clicked on their link. I love that they connected right to my insurance. I knew what size eyeglass frames I needed. They are petite frames and harder to find, but Eyeconic had several. I chose a pair of Nine West. I uploaded my prescription, chose the standard progressive lenses, chose the gold package, and processed my payment. I didn't have my PD, but I looked through comments and read that they use the industry average. A business day later I received an email that my prescription was validated, 4 days later I received an email that my glasses had shipped, and 2 business days later (4 days if you count the weekend), I had my new glasses. I am very happy with them! I normally wear Varilux Physio progressives which provide a nice wide field of vision as opposed to these standard progressives, but I notice the difference mostly with the lower reading portion. The price for the standard is considerably lower than that of Varilux. I purchased these as a second (spare) pair, but I like the frames so much and I am so pleasantly surprised with the standard progressives, that I will be wearing them more than I expected! Overall, a really good experience! I will definitely be ordering again next year!
Tip for consumers:
Very easy site to use.
Products used:
Eyeglasses
Nathalie, who helped me on the phone provided OUTSTANDING customer service and walked me through the process. THANKS!
Prior great experience.
So easy! So fast! Amazing quality and prices. Glasses are stunning.
I bought my last pair of glasses on eyeconic and I get compliments everywhere I go.
Great! Easy to use and fast! Definitely would use again
For my VSP insurance
Good selection of frames and the Virtual try-on feature is very helpful. Glasses shipped faster than estimated.
Linked to my insurance site. Good selection of frame with in-network pricing.
Eyeconic does not have part of my prescription available to fulfill my order so I tried to subsitute without an updated prescription from my doctor. Eyeconic said they couldn't get in touch with my doctor but dr said they never got a call. I started this order on May 2. It's May 5th and order for only my left eye contact won't be shipped until May 13 or after.
Update: it took longer than I had hoped and his was parially bc I didn't read all the instructions on the website.
Because my VSP benefits are through Eyeconic.
* Eyeconic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Loved the quick service and easy purchase. Glasses are gorgeous and fit perfectly. I will continue to buy more from you.
Browsing for new style glasses
I've been using Eyeconic for some years now & they are easy, huge selection (Way better than our Eye Specialist) convenient & fast shipping! Love it!
Gucci Sunglasses
I love the try on feature, but preferred to purchase the same style in a different color. Pleased.
Offered through my VSP insurance
Great choices, great prices. Easy to use web site. They took my insurance. Easy try on with your picture.
Great prices, VSP insurance.
I was given promo code WELCOME and wasn't allowed to use it. Please apply to my order EYECMO*******
I got an error I think because it was my second attempt at ordering since my first order auto cancelled because I needed to renew my prescription
You take VSP
* Eyeconic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It took me over 12 hours on 5 different days and 4 customer service calls to put this order through. First I couldn't upload prescriptions, then I was unable to get the VSP insurance to apply to the total, and finally, I had tremendous issues with the last "Place Order" step. Two different customer service agents tried, but were unable to assist. Mike and Felicia were very nice, polite, and tried to be helpful, but they did not know why the "server error" message kept appearing at the top of the checkout page, instead of going through to confirmation. Thank goodness it finally went through when I inputted a different credit card instead of my HSA card; my benefits would be lost forever after tomorrow as it is 12/30/22 today.
It was the least expensive participating provider I could find for my contact lenses. I think I'll be going out of network with my future orders though, because the out-of-network online providers are at least 50% less expensive.
* Eyeconic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very quick and easy. Loved the virtual try on. Thank you.
Easy and Convenient
Wide variety of frames and lens options. Great prices
Convenience, selection, price and quality
The process of picking your brand of contacts, entering in your prescription, and purchasing your order was fast and easy. The deals they had in May made for one unbeatable price. The order got to me in a timely fashion and everything was correct. Overall, purchasing from Eyeconic was a very positive experience.
Partnered with VSP
I ordered my glasses online, it was easy to do and my order arrived!
Save money and convenient
Excellent website followed up with excellent service. Thank you!
Carries my insurance
The UX is really smooth, and it was great that my insurance cover most of the price of my lenses.
Insurance accepted
It was Super simple to order and I love my glasses very much.
Co worker referred
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
HAPPY TO HELP YOU SEE.
Eyeconic® was founded in 2011 by VSP®, a not-for-profit organization. Our roots in vision care make your overall eye health and wellness a priority. The same level of care goes into every pair of high quality eyewear and contacts we sell.
YOUR EYES ARE IN GOOD HANDS.
It’s our mission to help you find the perfect-for-you pair of eyewear or contacts as well as care for the eyes behind them. With access to our network of over 38,000 doctors and free frame adjustments, you can trust that Eyeconic is always looking out for your eyes.
QUALITY YOU TRUST.
Every eyewear purchase goes through a 25-point inspection process to ensure it’s just right. But if you’re not fully satisfied with your purchase, returns are free and easy.
WHAT YOU SEE IS WHAT YOU’LL PAY.
Single-vision lenses are always included in the pricing. Plus, if you have vision insurance, you’ll see your savings as you shop.
OUR VALUES: INTEGRITY, TRANSPARENCY, EMPATHY, INNOVATION, INCLUSIVITY