Fagor

A year ago I ordered dishwashing machine. First machine arrived damage so I return it, second machine delayed for 4 months. Almost a year pass by and the machine was leaking due to loose clamp on drain hose, this one was cover by warranty. Second Time Machine leaked again this time due to a crack on pass through tray fastening. It should have been under 1 year warranty due to the machine being delayed for the delivery. However, CS says that warranty starts on date of purchase not delivery date. So 1 year warranty becomes 8 months warranty due to Fagor late delivery. Replacement part is impossible to find most of place are 60days back order. So, if you decide to buy dish washing machine from Fagor I would highly recommend to buy another brand. Good machine while it works, but part and service is not.
This part will break! It should have been made with other material, to prevent leak on the drain it needs to be tight and eventually it will crack.

Usually, a "screw me once shame on you screw me twice shame on me" situation is a valid explanation for many a great things, but two products in a row from one business source having faulty products and slipshod service is beyond reproach.

First, last year... it was a refrigerator that had a motor for the cooling fan on the cooling system that the metal was no better than a hot wheels die-cast metal and it broke upon starting. We had to wait almost a week and a half to get this fixed. Overlooking that situation a year-and-a-half from that point, we had to purchase another unit from the reputable place that we get the restaurant equipment from... brand new equipment, mind you.

We ended up buying a Fagor dishwasher from this company. It overflows, it won't shut down on drain cycle, and this equipment is utterly useless. The tech from onnera group tried to claim it was all water pressure. How absurd! Even our general contractor said that is an absurd explanation, and that it is faulty equipment. Onera DID send a tech from another part of the local county to look it over and he was just as baffled as our general contractor & his team, who originally installed the equipment.

Strike one was the refrigerator. Strike two was the dishwasher. Strike three was the tech saying that it was our equipment problem and not the fact that Fagor has horrible equipment.

I could expound, but it bothers me too much to do so.