Family Gifts Co.

My niece got married and I happened to run across this website and found the perfect gift. It allowed me to choose and adjust my photos. The process was quick and easy to use. The staff, particularly Molly was very helpful with my questions while waiting for my package to arrive. She was very professional. I can't wait to my niece face when she sees the gift after she returns from her honeymoon.
Thank you Molly for all your help.

I would have gladly given 5 stars had I been able to order something smaller in size. My husband recently retired from the Coast Guard. So, rather than having names printed, I had our duty stations - places we've lived throughout his career. Perfect gift!

Family Gifts Co. Contacted me to make sure everything was right before my pictures were made. Speaks volumes about the company and their customer service!

I ordered a canvas picture on Nov 26th. The website says 7-10 days for delivery. I started e-mailing the company mid-December because the expected delivery date kept moving. They kept guaranteeing I would have this by Christmas. It finally showed up today, December 26th!

I'm disappointed they lied to me in e-mails and that it took over twice as long to ship. In reading through other reviews on here, it sounds like this is the norm for their company. Sad.

I was very pleased with experience with Family Gifts Co. Fast and Friendly Service and kept me informed every step of the process for my order. It even arrived earlier than my estimated delivery date.

This place is a scam. Do NOT GIVE them your money like I did. They also have made several other websites that look exactly the same but with a different company name. I ordered a gift honoring my deceased son. These people are the lowest of the low.

I love this print! The paper is a heavy weight and the print is great! My mom is going to love this!
Customer service is very helpful and quickly helped me resolve an issue. I would definitely recommend Family Gifts Co and I plan to purchase again from them.

My experience with Family Gifts Co. Was absolutely outstanding. I ordered 2 canvases and 1 print picture. They turned out absolutely beautiful. I am very pleased with the work and I highly recommended them to anyone.

I thought that the reason the price was pretty high was because of the wooden backing, states "ready to hang." Instead I got the print rolled up, which caused wrinkles and now need to try to find a frame for it to fit in, which is not what I wanted at all. I wanted it to be like the photos on the website.

I will never buy anything from this company ever again. I ordered my gift on 11/28 and here we are to 12/20 and still no order. I have sent repeated emails to the customer service asking if my order will arrive by Christmas and all four emails have a dodgy answer. It's simple question. They are not answering the phone when you call customer service so you have to email and the response time is 2 to 4 days. They claim that fed ex lost a bunch of packages to they needed to replace a bunch of packages. BUT they are sill going to use fed ex. Quite possibly the worst company I've ever ordered anything from and now my parents will potentially not have a gift here by Christmas and that make it look like I dropped the ball. The customer service is the worst I've ever dealt with. I have no proof of purchase because I don't have the package. I honestly feel like its scam.

When I write reviews they are usually positive. Not this one. I understand that packages arrive late for Christmas sometimes. My issue is not with that. My issue is compelte lack of customer service. I placed 2 orders. I in November and 2 weeks later one in December as a gift for my sister. My sisters shipped. In this time I have sent 8 emails to customer service. I have no order number, no tracking number and the only reaponse I received said they were waiting for a response from the warehouse. I even paid extra for the digital copy which at the moment is the only thing I have. I just want a reaponse, someone tontake ownership and research the order and do what is right by the rules of customer experience. At least refund me if you are not going to fill my order. I will not recommend this to anyone.

Online ordering was easy, the estimated delivery time was well before the date needed, the email I received from the company explaining my order was lost by FedEx and had to be remade and reading a few reviews on how some orders were not received until a month sometimes two months later made me a little worried but my order ended up arriving on the date that was originally given.

Terrible! Not able to get a hold of customer service on the phone when I send an email about both my orders I get a response on just one order worst customer service will not use this site again will not recommend to friends.

I placed an order and wanted to cancel after confirming that it could be canceled... and I an getting such a run around... i would never order from them again they want to negotiate the refund and started with ( will you take 20%!) Fly by night company!

The communication and delivery time was horrible. Being promised 10-14 day time frame and receiving it after 40 days is very unacceptable. This has been the worse customer experience I have ever had.

I ordered two picture frames for each family with the names on them and they were absolutely gorgeous they came out perfect. My mom absolutely loved it because it had all us kids names on them and she hung it over her bed and it looks wonderful and my boyfriend has his with all his kids on it

Got it much later then i thought i would, 2 days before christmas, now i have to send it to where its going, because you refused to send to a p. O. box, which i will be doing... plus it was torn on 1 side of package from fed-ex lucky did not hurt the picture though.

I bought a gift for my mother and sister, they were both amazed and had never seen anything like it before

I ordered twice. The first time was ok. It took 3 weeks, this for expedited service of course. The second time took 6-8 weeks and a re-order because they claimed their shipper lost it, again for expedited service which is non existent. Be wary of this company. Lots of promises, none kept.

Today, I received an unexpected gift in the mail. My Dec 6th ordered canvas! I was not expecting it, since I actually cancelled the order. I am extremely please! The beauty and quality of this item is top notch. I sincerely believe FGC feels horrible with the issues incurred with many of our orders and this was a beautiful gesture to make it right—and my wife loves it. We will definitely order from them again.

Picture is great, but I ordered in November, as a Christmas gift, and it showed up the week after Christmas. That was disappointing

The quality is good and exactly what was ordered. The problem centers on delivery. I ordered this the day after Thanksgiving and told it would take 10-14 working days to ship. It finally showed up Christmas Eve. This was not a postal service issue but a production issue.

I ordered the canvas almost six weeks ago. I received an email saying it was shipped then the very next day I received another email saying it was lost or damaged in transit and that they would have to make another one. Since then I have called 11 times and sent 4 emails. I have yet to get any responses.