• FanPass

FanPass

Overview

FanPass has a rating of 2.32 stars from 84 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FanPass most frequently mention several times problems. FanPass ranks 633rd among Marketplace sites.

  • Service
    21
  • Value
    21
  • Shipping
    18
  • Returns
    16
  • Quality
    19

This company does not typically respond to reviews

Positive reviews (last 12 months): 27.3%
Positive
3
Neutral
0
Negative
8
20
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Leicester tickets on 31-1, came all the way from the Netherlands, refused entry at game and tickets taken away.
  • Completely unprofessional with no concept of customer service so don't waste your money.
How would you rate FanPass?
Top Positive Review

“Manchester derby”

Jamie P.
3/6/24

I was in massive need for a ticket for the Manchester derby this past Sunday being a city fan I was panicking leading up to the day as I seen some bad reviews from people on the reviews I was having faith getting into the stadium I bought from a scammer a few days before on Facebook so fanpass saved the day I got in with decent seats when I got past the turnstiles I had a fist pump of delight with my ticket being genuine and we won 3-1 the only criticism i would give is the price it cost me for the ticket and the add on fee but with it being a derby I guess it would be expensive fanpass thank you you guys saved the day

Top Critical Review

“DONT BUY LFC TICKETS”

Paintless Dent R.
2/23/24

I purchased 2 tickets for the Liverpool Luton game and this is what I now know now. I have attached photos showing all this. Once purchased screenshots of the tickets are sent. I purchased 2 KOP end and got sent 2 Anfield Rd. At the gate the screenshots wouldn't work. The staff explained screenshots don't work and that I would need a link allowing me to download the tickets into my phone wallet. LFC use NFC, near field communication. Same as paying contact in shop with phone. Here is your problem. The seller will not want to send link as once the tickets are in your wallet you own that ticket, as most of the tickets being sold are from matches of a season ticket holder. Once its in your wallet they have no access to it. My seller after some back and for didn't send me the link and we got in. Once the Luton game was over the ticket in my wallet updated to the next LFC game. I could have kept them and attended the rest of LFC home games. You can see the download in my wallet has the small contactless symbol at the top and says show code at bottom. Seller hits show code and screenshots it and that is what I was sent after purchase. You will also notice they are different parts of the ground. I have included some text with seller which took place at the ground See all my attachments. You will not get into anfield with a screenshot of a ticket! Period!

Reviews (84)

Rating

Timeframe

Other

Reviews that mention popular keywords

tickets (43) customer service (4) 2 days (3)
Thumbnail of user jacekd9
1 review
0 helpful votes
March 10th, 2024

Fanpass scammed me, my son on his birthday! We spent the whole Sunday to see the West Ham-Burnley match, we couldn't get in because the tickets were blocked. I never recommend fanpass again.

Products used:
Tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user 0855353
1 review
0 helpful votes
October 31st, 2023

I purchased tickets for PSG-Milan. The waiting time was a bit disappointing, since I got the tickets only 1 day before the event after writing to customer support, but no other problems were faced. Reccomended

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Thumbnail of user jadeo42
1 review
1 helpful vote
September 30th, 2022
Verified purchase

I booked tickets for a match on this coming sunday for my daughters birthday
That cost me £740. They got cancelled this evening 36 houes before with no refund no email nothing!. I emailed them to get an automated response. I now have a heartbroken child who has nothing for her birthday now as i have been ripped off by this company

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Thumbnail of user adrient4
Contact F. – FanPass Rep

Hello Jade,

Thank you for your message

We are very sorry to hear that your experience with us was not satisfactory!

Please feel free to email us at contact@fanpass.co.uk should you need any more information

Best,
Fanpass Support

Thumbnail of user paintlessdentrepair.ni
1 review
0 helpful votes
February 23rd, 2024

I purchased 2 tickets for the Liverpool Luton game and this is what I now know now. I have attached photos showing all this.

Once purchased screenshots of the tickets are sent. I purchased 2 KOP end and got sent 2 Anfield Rd. At the gate the screenshots wouldn't work. The staff explained screenshots don't work and that I would need a link allowing me to download the tickets into my phone wallet. LFC use NFC, near field communication. Same as paying contact in shop with phone.

Here is your problem. The seller will not want to send link as once the tickets are in your wallet you own that ticket, as most of the tickets being sold are from matches of a season ticket holder. Once its in your wallet they have no access to it.

My seller after some back and for didn't send me the link and we got in. Once the Luton game was over the ticket in my wallet updated to the next LFC game. I could have kept them and attended the rest of LFC home games.

You can see the download in my wallet has the small contactless symbol at the top and says show code at bottom. Seller hits show code and screenshots it and that is what I was sent after purchase. You will also notice they are different parts of the ground. I have included some text with seller which took place at the ground

See all my attachments. You will not get into anfield with a screenshot of a ticket! Period!

Service
Value
Shipping
Quality
Thumbnail of user alexish68
1 review
3 helpful votes
March 9th, 2019

I bought several tickets for Arsenal on Fanpass. A bit afraid at the beginning, I emailed them to know when I'll receive the tickets and they replied very fast (within an hour). Finally I collected my tickets from the seller and enjoyed the game peacefully.:)
I recommend it to every football fan!

Thumbnail of user vickiw515
1 review
0 helpful votes
February 10th, 2024

DO NOT USE
DO NOT USE - COMPLETE SCAMMERS! Been chasing tickets since I ordered them last August, explained they are for my son's 13th and that we have an 8 hour round trip, "oh don't worry tickets will arrive" …. Well they did yesterday, less than 24 hours before the game, so booked a last minute hotel, drive to Manchester (4 hours away) after a full days work only to arrive at the stadium today to be told they are two fraudulent junior tickets that have been used multiple times. Surrounded by families in the same boat. Utterly disgusting behaviour. You've no moral compass but you
Don't care about that when you are making a quick buck. I will be hounding you for my money back and will be making sure EVERYBODY knows what scammers you are. In fact I'm going to report you to ActionFraud as well as Watchdog.

Thumbnail of user tantuzi
1 review
1 helpful vote
October 31st, 2023

I was scammed twice by this website.
First, they provided me with false tickets and I was refused to enter the game.
Second, when I complained and provided all the documents they asked for, they told me I didn't provide them in time (which I did) and they don't want to refund.
So my honest advice to anyone reading - AVOID the SCAMMERS.

Tip for consumers:
I was scammed twice by this website.
First, they provided me with false tickets and I was refused to enter the game.
Second, when I complained and provided all the documents they asked for, they told me I didn't provide them in time (which I did) and they don't want to refund.
So my honest advice to anyone reading - AVOID the SCAMMERS.

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Value
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Thumbnail of user morganm417
1 review
2 helpful votes
October 4th, 2022
Verified purchase

So I purchased 2 tickets in august for an October game over £400. I had no communication from the seller until I emailed fanpass twice.
The seller contacted me the night before the game wich had an early kick off. So I was panicking obviously thinking I've been scammed.
After the worst anxiety and pacing around my house on the day of the event, I received my tickets via email 2 hours before kick off. I was then worried that they were fake and wouldn't scan at turnstiles but they worked fine and had the most amazing seats and saw my team win!

I would note that, it's not fanpass selling you tickets. It's individual sellers using the website as a platform.

Pros:
-can buy tickets you would otherwise have 0% chance in getting.
-when emailed fanpass did reply quickly
-fanpass offer a guarantee which will give you a full refund if seller doesn't give your tickets in time or they're fake *read T&C your self before buying (didn't need to claim so not sure if would be smooth sailing)

Cons:
-selling tickets is actually illegal so it's a risk you take and not technically 'legit' with any of these kind of sites.
-You pay well over Face value( sellers set their own price)
-no contact number for fanpass just email
-no contact for sellers so have to Rely on them getting in touch
-very short notice in reviving tickets
-I didn't get the area I paid for.(but actually got better seats!)

Would I use this site again. No
But I wouldn't use any other ticket selling site other than the ones authorized by the club. I just can't deal with the anxiety of it all.

Tip for consumers:
With any sites for buying football tickets understand that there is no guarantee, you will receive them or if they are real tickets. If you don’t mind taking the risk then go for it. I did before realizing the risk but it worked out for me in the end

Products used:
Tickets

Service
Value
Shipping
Quality
Thumbnail of user lwecltd
1 review
0 helpful votes
January 7th, 2024

Fan pass
PLEASE DO NOT USE THIS COMPANY
I PURCHASED 2 Liverpool v Man Utd 17/12/23 tickets for over £1000 - we stayed in Liverpool all weekend & was sent tickets on WhatsApp a day before the game- on arrival to the turnstiles we were told the tickets were duplicated & had already been used

Tip for consumers:
Very poor

Products used:
2 tickets Liverpool v Man Utd

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Value
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Thumbnail of user janea676
1 review
1 helpful vote
February 13th, 2023

Purchased two tickets for Man U game for this Sunday 19th Feb. Still waiting on them said it's a trusted seller giving them. My anxiety is through the roof. This is a surprise for my son. Got hotel booked trains etc! Those of you who didn't receive tickets or gain entry with the ones they gave you. Did your bank give the money back with it being a scam? I paid £298 for two tickets

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Thumbnail of user adrient4
Contact F. – FanPass Rep

Hello Jane,

Thank you for your review

Please note that for the majority of the events, tickets are only issued close to the date (24-48 hours before) to avoid counterfeiting.

Your seller has until one day before the event to provide the tickets, however it does not mean it will be done within this time frame and this can be sooner.

In any case, you will receive an email once your e-tickets are ready to download from your Fanpass account

The tickets simply need to be printed off if they are PDF tickets, or to save them onto your phone if they are Mobile QR code. You will then just need to scan them at the gate in order to access the venue

Best
Fanpass Support

Thumbnail of user samuelt439
1 review
0 helpful votes
September 29th, 2023

I ordered my tickets and emailed my queries about not receiving them but was told they were being sent to me. After 12 hours I still hadn't received them and was told to be patient as the seller has up to 24 hours before the day to send them however I still haven't received them and now FanPass has gone completely silent. I'm really disappointed because I have booked a hotel in Manchester which is now non refundable because i've left it too long to cancel it.

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Thumbnail of user mohammedk103
1 review
10 helpful votes
January 5th, 2022

I purchased 2 tickets for the Chelsea v Liverpool game at Stamford Bridge. They were both simply rejected outright when I arrived at the game. The ticket had different names than mine and my acquaintance. The ticket steward, straigh up stated, along the lines, that fanpass is not an authorized seller/reseller, and you can not or should not purchase from there. I lost a large amount of money!, I got robbed. They should be closed down!

I've emailed them and will see what happends now. I will update with news once I get an email back.

Tip for consumers:
AVOID, SCAM

Products used:
Football Tickets

Service
Value
Thumbnail of user kellyl1320
1 review
2 helpful votes
February 21st, 2023
Verified purchase

Tickets weren't received when we were told they would be, no correspondence when asking what was happening as it was less than 24hrs before we needed them and got fobbed off twice. Ended up having to buy another set of tickets so ended up paying out £1000 in total. Tried multiple times to contact them for a refund and surprise, surprise no response!
Absolutely appalling company, do not buy with them unless you like added stress in your life.
Still no help from you and after copious amounts of requests for the complaint form nothing has been received. Your company should be shut down so you can stop taking advantage of people who want to make memories!

Thumbnail of user adrient4
Contact F. – FanPass Rep

Hello Kelly,

Thank you for your message

We are very sorry to hear that your experience with us was not satisfactory!

Please feel free to email us at contact@fanpass.co.uk should you need any more information

Best,
Fanpass Support

Thumbnail of user markm5002
1 review
5 helpful votes
January 24th, 2023
Verified purchase

I purchased e-tickets over two weeks ago and have still not received the download.
I have paid for flights and hotel as we aren't from London.
This was booked for my sons 16th birthday.
I emailed fanpass and still haven't had any reply.
Do I need to phone my credit card company and report as fraud to get my money back?

Service
Value
Shipping
Returns
Quality
Thumbnail of user adrient4
Contact F. – FanPass Rep

Hello Mark,

Thank you for your message

It seems that our support staff have replied to your emails.

Please note that for majority of the events, tickets are only issued close to the date (24-48 hours before) to avoid counterfeiting.

In any case, you will receive an email once your e-tickets are ready to download from your Fanpass account

The tickets simply need to be printed off if they are PDF tickets, or to save them onto your phone if they are Mobile QR code. You will then just need to scan them at the gate in order to access the venue.

Best
Fanpass Team

Thumbnail of user flansbigface
1 review
1 helpful vote
April 10th, 2023

After a pathetic response to my previous post, I have contacted Fanpass several times to ask why they would pay a seller when they had not provided tickets as agreed, and why they would not reimburse the buyer.

They have ignored all contact.

Please be aware that the only objective of these people is to make money for themselves, and to not do anything if you're conned.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user adrient4
Contact F. – FanPass Rep

Hello Flan,

Thank you for your review

If you are unfamiliar with Fanpass then your request is understandable. Sorry if you did not notice but indeed we are an intermediary platform between sellers and buyers. Tickets type are decided by the club and the delivery method will depend on it - which can change at any time. This is display via our selling terms.

Please note that for majority of the events, tickets are only issued close to the date as per the event promoter is only releasing them close to the event date and this to avoid counterfeiting. It might indeed happened that your seller provided the tickets on event day.

All purchases are final and we are also stating this on every event pages before purchasing your tickets.

We sincerely apologise if you have been unhappy with our service.

Best,
Fanpass Support

Thumbnail of user williamt1637
0 reviews
0 helpful votes
January 21st, 2022

Avoid this site if you think you've bought tickets not gauranteed to get them joke take your money though

Service
Value
Shipping
Returns
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Thumbnail of user adrient4
Contact F. – FanPass Rep

Hello William

Thank you for your message

If you are unfamiliar with Fanpass then your review is understandable. Sorry if you did not notice but indeed we are an intermediary platform between sellers and buyers. Therefore, all sellers needs to accept their sales to make sure tickets are still available to be provided. This acceptation process is similar to many marketplace from other industry as well.

Your seller has not accepted the sale and you have been notified by email automatically. This means that your payment has been automatically released to your account in a form of a reversal - please read below:

In the case of a reversal you won't see a refund credit on your statement—you'll just see the original authorization drop off your statement entirely after a few days. There will be no payment, and no refund. It'll appear as if the whole transaction never happened. Your bank should be able to confirm this for you.

For more information, you can feel free to connect at contact@fanpass.co.uk:)

Best,
Fanpass Support

Thumbnail of user ishaans8
1 review
0 helpful votes
December 28th, 2022
Verified purchase

Bought two tickets for Manchester United vs Nottingham Forest. Went to the stadium at the match day to find out they were fake. Outright rejected entry. Flew all the way from California for the match. Have contacted them about the refund. Will post the update here on how it goes.

Thumbnail of user guledd
1 review
1 helpful vote
February 22nd, 2022
Verified purchase

I have purchased a ticket from fanpass Chelsea vs Tottenham 23/01/22, i selected a specific section which is ELS4 in the middle. When I received my ticket I found out that the ticket was in a section called ELS1 which was next to the away end right im the corner at Stamford bridge. I made a complaint to Fanpass but they didn't want to resolve the issue, what they try say is that section ELS4 counts for the whole east stand lower sections! This was not the case when I purchased my ticket because you could choose any section on east stand lower at the time! My ticket stated that it was ELS4 Row: best! I was expecting to be sitting in the middle for the price I paid but I sat in the corner of the stadium and felt soo disappointed and robbed. Fanpass still keep ignoring me and I wanted to know if anyone knew how i could take this matter further! I'm sick and tired of them ignoring every message I send! I have proof of the section i purchased and the ticket I was given. The funny thing out of all this is the fact they try to tell me ELS4 now counts for the whole east stand lower section after I complained about my ticket! Just for them to cover themselves!

Products used:
Tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamiep705
1 review
0 helpful votes
March 6th, 2024

I was in massive need for a ticket for the Manchester derby this past Sunday being a city fan I was panicking leading up to the day as I seen some bad reviews from people on the reviews I was having faith getting into the stadium I bought from a scammer a few days before on Facebook so fanpass saved the day I got in with decent seats when I got past the turnstiles I had a fist pump of delight with my ticket being genuine and we won 3-1 the only criticism i would give is the price it cost me for the ticket and the add on fee but with it being a derby I guess it would be expensive fanpass thank you you guys saved the day

Service
Value
Thumbnail of user amirg21
1 review
0 helpful votes
October 17th, 2018

The event was sold out, ( finale world cup) and fanpass offer me the chance to purchase ticket from a fan which cannot attempt the game.
The price was not really expansive for a finale.
Amazing time!
I can vouch for this website and will use again for sure.
Thanks for all.

Thumbnail of user baandjfox
1 review
2 helpful votes
April 10th, 2023

Paid to see Chelsea v Liverpool.
Paid months ago, with ticket to be shipped via DPS.
No ticket by day of match so contact Fanpass.
Eventually, an hour before the match, get an email from "trusted seller" with supposed ticket included, saying the delay had been "email issues".
This was way too late - there was no way I could get to the game in time.

Why did I not receive the ticket in the post? Apparently concerns about counterfeiting.
If tickets are coming from "trusted sellers", why is there a concern about counterfeiting?

Fanpass would not refund my money, so presumably they pass on the money I paid to the "trusted seller".
The "trusted seller" who has since failed to respond to any of my emails, and who had clearly made up a fake company name.

Don't be duped into thinking you'll definitely get what you pay for - you won't. Fanpass are soulless, spineless, cowardly little parasites that feed off people's genuine passion and desire to attend top flight matches, and hide behind semi-literate responses when people get conned. They then stop responding altogether.

Their Facebook and Twitter pages are now archived, which will tell you all you need to know about the volume of complaints that came their way.

Of course, to resolve matters they could simply reimburse buyers rather than pay "trusted sellers" when buyers don't receive what they paid for.

I hope you read this post BEFORE using Fanpass!

Update:
Thank you for your response, which seems to be a standard cut-and-paste job reply.

It's good that you've made it clear that no one gets their money back, even if they don't get the tickets or if the tickets aren't received in time.

BUYERS BEWARE - YOU HAVE NO PROTECTION FROM SELLERS WHO DON'T PROVIDE TICKETS

Products used:
None

Thumbnail of user adrient4
Contact F. – FanPass Rep

Hello Brian,

Thank you for your review

We are sincerely apologies if you have been unhappy with our service.

If you are unfamiliar with Fanpass then your request is understandable. Sorry if you did not notice but indeed we are an intermediary platform between sellers and buyers. Tickets type are decided by the club and the delivery method will depend on it - which can change at any time. This is display via our selling terms.

Please note that for majority of the events, tickets are only issued close to the date as per the event promoter is only releasing them close to the event date and this to avoid counterfeiting. It might indeed happened that your seller provided the tickets on event day.

Best,
Fanpass Support

Thumbnail of user emmal529
1 review
0 helpful votes
November 19th, 2022

I have tried twice to purchase tickets for myself and my Dad to go to a Spurs game on 11th May v Nottingham Forest. He is a lifelong Tottenham fan. Both times my purchase has been rejected by the sellers with no explanation as to why.
Thank you

Thumbnail of user adrient4
Contact F. – FanPass Rep

Hello Emma,

Thank you for your message

We are very sorry to hear that your experience with us was not satisfactory!

Please feel free to email us at contact@fanpass.co.uk should you need any more information

Best,
Fanpass Support

Thumbnail of user kieronc3
1 review
3 helpful votes
March 12th, 2020

I have ordered a ticket for Saturdays game Aston Villa v Chelsea & have heard nothing with the game being 2 days away?

Thumbnail of user adrient4
Contact F. – FanPass Rep

Hello Kieron

Thank you for your message:)

For any enquiries related to your purchase, please feel free to reach us at contact@fanpass.co.uk

Best,
Fanpass Support

Thumbnail of user abdelazizs2
1 review
2 helpful votes
January 1st, 2022

First don't let the first couple of 5 star reviews fool you like it fooled me. I listed two tickets a week ago for the Arsenal V Manchester City match that's playing today (01/01/22). The listing was fairly easy to do. My only issue was when both my listings had completely vanished after a couple of days, and after emailing fanpass twice (normal email + complaints email) regarding this I heard nothing back (still waiting). I've been robbed of around £200 in broad daylight. FYI, when you list tickets, you have the option to upload a screenshot of the ticket itself (if its an e-ticket which mine was), and like the idiot I am I did this in hopes of proving I was legit-had the tickets. What makes this worse is that I wasn't scammed by other users - I was scrammed by the people working at ScamPass themselves. Writing this review so you can make the right choice and avoid this site, and also the 0.0001 chance FanPass respond and reimburse my stolen tickets.

Tip for consumers:
dont

Service
Value
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Quality
Thumbnail of user gautiery
1 review
1 helpful vote
February 26th, 2019

Man United - Chelsea.
Good deal with fast shipping I recommended Fanpass
Serious pure player with securised payment

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Thumbnail of user adrient4
Contact F.
Typically does not respond to reviews

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