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Fan Shop TODAY has a rating of 2.97 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Fan Shop TODAY ranks 11th among Sports Memorabilia sites.
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I ordered a Buffalo Bills inflatable Santa on 11/2/21 with an anticipated ship date of 11/22/21. When I did not receive by mid December I emailed them and was told they were still awaiting shipment from the supplier but would ship as soon as they received the item. I emailed a few more times regarding status and received prompt replies every time with an explanation of their issues with supplier and was offered to get refunded if that's what I wanted. As I really wanted the item I chose to wait it out. By the end of January my patience had run out and I requested a refund which was again promptly acknowledged. Within a couple days I received an email from them stating that they had received shipping confirmation from supplier and asked if I still wanted item, if so they could reverse my refund. I agreed and within a week they shipped the Santa to me. Even though it took 2 extra months beyond original shipping date they responded every time I had a question and were informative and kind, even as they were equally frustrated with the situation. Again great customer service, especially Lance, who kept me up to date! I will definitely buy from Fan Shop Today again and look forward to using my Santa next Christmas!
Ordered a Buffalo Bills snack helmet. Never received it. Asked when delivery would happen and was told twice there was no stock and I could get refunded which I said yes please. No refund. More emails with no response. Did online chat and they said "yep" when I asked for a refund. I then asked when would the refund be issued and no response 3 times. Looks to me like I've been blocked as I tried another chat and no response. Unprofessional and most of all out $100. This company is a complete joke and I will be pushing forward. Buyer beware with these crooks. Grow a set and get back to your customers in a timely manner. Should be 0 stars
I ordered a Buffalo Bills inflatable Santa on 11/2/21 with an anticipated ship date of 11/22/21. When I did not receive by mid December I emailed them and was told they were still awaiting shipment from the supplier but would ship as soon as they received the item. I emailed a few more times regarding status and received prompt replies every time with an explanation of their issues with supplier and was offered to get refunded if that's what I wanted. As I really wanted the item I chose to wait it out. By the end of January my patience had run out and I requested a refund which was again promptly acknowledged. Within a couple days I received an email from them stating that they had received shipping confirmation from supplier and asked if I still wanted item, if so they could reverse my refund. I agreed and within a week they shipped the Santa to me.
Even though it took 2 extra months beyond original shipping date they responded every time I had a question and were informative and kind, even as they were equally frustrated with the situation. Again great customer service, especially Lance, who kept me up to date! I will definitely buy from Fan Shop Today again and look forward to using my Santa next Christmas!
I ordered an item that was out of stock on every other sports merchandise website. I emailed Fan Shop Today to ensure it was in stock. Lance responded very promptly. The item was received within a few days of ordering and was exactly as described. It was a great experience overall.
Products used:
Sports memorabilia
The product was delivered in a timely fashion but return it because of incorrect packaging. Said the Buffalo Bills on the box when I ordered KC Chiefs, so it was returned unopened. I didn't even open the package and later was told the Chiefs product was inside. Lance was patient with a refund mix up on my part. Sorry Lance. Would have been a 5 star rating otherwise.
Products used:
Noni
Ordered a hoodie that wasn't available anymore for Washington Nationals in red Majestic brand. Only down side was trying to find the size I wanted. Went to the next closest of an XL and will make it work. Fast shipping.
They ran out of stock for my item and provided alternatives to assist. Deliver was timely. Recommend. Them for sure!
Products used:
Face masks
Dealt with Lance, I had a question about my order responded promptly and accurately communicated when my order would arrive. Definitely would use again and Highly recommend for all your fan sports needs!
I ordered a pair of shoes on 9/04/2022. Six weeks later I had not heard anything so I emailed the company. They responded the same day and explained that the pair I ordered were on back order. I did not want to wait any longer so they shipped me out a different pair that were very similar with 1 day shipping. I think they probably should have sent a notice or two explaining why the order was taking so long but all in all they were very responsive and had very good customer service when I reached out to them. Very happy in the end and will certainly order from them again.
The snowman was just what I wanted. It is exactly as described. Too bad that displaying it was not worth the time! Saints didn't deliver!
Super quick responses with email, very friendly and extremely helpful with everything I needed. Long story short, I ordered the wrong size (realized it before I got my product) and they did everything they could to help me with my correct size. This was all via email and they were super quick with everything. Hands down, best customer service!
I ordered a Dallas Cowboys wall clock that I never received. I inquired and was told they had to order more and it should be in within the week. That I could cancel the order if I wanted to. It was for a birthday. I decided to cancel the order March 25. I inquired about my refund and was told my credit card had been credited. Today April 16,2024 I have not received a refund. I suspected early on this business was a scam. Buyers be ware.
Ordered a Buffalo Bills snack helmet. Never received it. Asked when delivery would happen and was told twice there was no stock and I could get refunded which I said yes please. No refund. More emails with no response. Did online chat and they said "yep" when I asked for a refund. I then asked when would the refund be issued and no response 3 times. Looks to me like I've been blocked as I tried another chat and no response. Unprofessional and most of all out $100. This company is a complete joke and I will be pushing forward. Buyer beware with these crooks. Grow a set and get back to your customers in a timely manner. Should be 0 stars
Tip for consumers:
Never received product and they promised a refund which never received. They stopped answering all messages and chats
Products used:
Ordered buffalo bills snack helmet and never received and they refuse to send refund
Item was exactly as advertised and delivered in a timely manner. Price was reasonable compared to other customized license plate sites. No issues whatsoever.
I now have complete Tom Brady collection of his football shirts for career. So far. Lets see if I need to get one after Tampa
It arrived in timely manner and we really love it Steve and Tina Lawson We are die Chiefs fans for life
I ordered a sweater in December and it was never delivered. I emailed and twice and the second time I never got a response. They do not have a legible phone number and I am highly disappointed!
I had some issues with the product I received from Fan Shop. But I've always said that what separates an average business from a good one is how they respond when things don't go as planned. Fan Shop took the extra step to make this transaction right.
Thank you.
Products used:
Can koozie
The company had the best price & worked hard to get it here before Christmas. It made our holiday to see our friends' so surprised with their mascot!
Products used:
Inflatable mascot
Washington Redskins Mirror License Plate looks great, was here in two weeks. Going to enjoy it on the front of my lifted Tahoe in what seems to be Steeler country in West Virginia!
Products used:
Washington Redskin Logo Mirror License Plate.
I received an email from the company advising they are shipping the order and have refunded me to make things right. The order was sent overnight and I received it this morning! I am seriously now very impressed. The product was just as described and good quality too.
Never ordered from The Fan Shop before. They were the only place I could find the item I was looking for and the service was a 10!
Was what I wanted and expected. The snowman is huge. Any Clemson Tiger fan would love and appreciate its as a display.
Love the Minnesota Vikings NFL Team Pride Laser Light so much, and thank you very much for your clean and prompt service.
Exceptional customer service! I will for sure be ordering from here again! They were very helpful when we have to make an exchange.
I wasn't sure what size shoes to get for my boyfriend. The site said to get half a size bigger, so I did that. When the shoes showed up they looked really big. So I contacted the seller and asked them what their return policy was. Lance emailed back and told me they would send a return shipping label and replace the shoes with the correct size. When I explained that it was a surprise for Christmas we came up with a plan to have him try on the shoes without him seeing them. The shoes did fit, and it was very pleasant working with Lance to figure out what to do.
The shoes are awesome. No question about it. But what will keep me coming back is knowing that my business is important to fan shop today.
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