Filters Fast

No explanation as to why I don't have the ice maker. Please inform someone I want to know when it will arrive.

Should have never ordered my first ac filter from them. They send me emails CONSTANTLY even tho I have asked to be removed. They don't care, they a pest of businesses that could care less about customers privacy. Shop elsewhere!

First I like to say thanks for your prompt service and understanding, I ordered the filter size that was on my filter from filter fast when I received it It didn't work so I measured the filter and sure enough it was not what was on the filter. I called filter fast and they was able to resend the correct size with no problem. Very satisfied with the service I received. Filter Fast For Me...

Order a part online, showed the part was available and will ship in a few days, 2 weeks later I call and they tell me over the phone that the part is on back order and is dues in 2 months, but they took my payment right away with no problem! False description! If you don't have the part don't show on your website that you do!

I have successfully completed multiple orders with the company. That said I ran into a shipment issue on the last order. Customer service was on the spot and took care of the issue in the manner I expected. I will continue to process orders with the company.
For those writing negative reviews I can only say contact CS, the experience will hopefully change from negative to positive.

Do not give your email to this company. I get 3-4 emails daily from them, I've tried unsubscribing, blocking them, they keep coming. They sell cheap poor quality filters. BUYER BEWARE

Order filters for two different furnaces, 4 inches thick. Both are 3 1/2 inches but the cardboard en closer had 4 inches printed on it. They flop around in the furnace compartment. You get/don't get what you pay for.

I placed an order for two types of filters. 8 units in total.
I made an error on the size for one group, which was designated as 'custom filters'.
I tried to correct/cancel the order a few hours of placement.
The initial response was because they were custom I could not cancel the order.
After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped.
Thanks very satisfied customer

I made the mistake of purchasing filters from this company years ago. Filters were acceptable but not any better then other suppliers. What really made me stop even considering Fast Filters is that for years now I have to click of their email ads daily, often two or more per day. You cannot opt out of their pesty emails. Went I do find an opt out option, it just seems to generate more email ads. Unless you like clicking off emails daily for the rest of your life, don't let FiltersFast get yours.

After 9 days of "preparing to ship out tomorrow" on items that the website claims to be available, Filtersfast is refusing to cancel my UNSHIPPED order. Customer service agents make up excuses and lie to you saying they emailed you when they have not. Only way to get your money back is to put in a stop payment with the credit card company directly. Total fraud. Do not waste your time with this company.

Ordered a refrigerator filter 1/15. Received notice it was mailed 1/16. It's now 1/21 and post office has yet to receive package. The company does not respond to repeated inquiries. Stay away. They need to change their name to slowfilter or nofilter.

I ordered 16x40 and 20x40 air filters. The 16 and 20 inch dimension is 1/8 to 1/4 inch to large. I called three times and two e-mails later, well over two weeks, finally they agreed to refund my money.The problem is they only gave me a refund for the 16x40 filter, I am still waiting for the 20x40 filter. So far I emailed three times but no reply yet. As you can see in the photos the 20 inch side is to large. The customer service is way to slow if you have a problem.

Here is an update to the review I originally posted (below).

FiltersFast was finally successful in convincing its vendor to double-box the product to protect it during shipping.

FiltersFast and its customers shouldn't have to go through such an ordeal. However, I give FiltersFast credit for pursuing the matter until it was finally resolved.

=================================

I purchased a product from FiltersFast.com.

I received the product in a reasonable period of time (drop shipped from the manufacturer). The product was damaged, and based upon the paperwork inside of the box, the product was previously returned by another customer. As instructed, I returned the product.

A replacement product was drop shipped by FiltersFast.com's vendor (the manufacturer). This product was received damaged.

I contacted FiltersFast.com's customer service ONE MONTH AGO. I still have not received a replacement product.

Customer service is polite, using sentences such as, "Thank you for your patience while we resolve this for you" but nothing is resolved.

All the while, FiltersFast has my money and I have no usable product. I've expended a lot of time via e-mail, telephone and driving to the Post Office to return the first unit that was delivered damaged.

Your time and peace of mind is worth more than FiltersFast.com is willing to deliver.

Deceptive! This company flies by the seat of their pants!

They charged my credit card multiple times. When I tried to place the order, the website told me: "Transaction was declined, please enter the details again." I tried 2 more cards. I was charged $170.27 total of eight times = $1360!
Yes, that shows up on my bank statement.
So "declined" was not true!

I talked to customer service, and because of the bad reviews here, I also recorded the call.
They told me the charges will be "reverted in a few days". But I don't want them touching my money at all - ever! Instead I bought the filters from another seller.

Now I am asking my bank to block this seller from taking money out of my account.

I paid EXTRA for 2 days delivery, since I had to travel from Fl. To GA. ( to install this particular filter) After 4 days I did received the item. Once I call to sort out the extra delivery charge and the delay; all I got was lip service, I felt after the sale, customer service does not exist.
My order number is: *******

I just bought a part for my humidifier that is connected to my furnace that fit like a glove. Thank you so much for saving me so much money.

I bought a part for heating my upstairs Mid November (supposedly in stock). November 30th I checked status and website says preparing to ship tomorrow. It's now December 21st and the status still says preparing to ship tomorrow. I have emailed and tried to do the chat with no response. Please pick another company that will actually ship what you bought. Wish I had looked for reviews first!

I purchased what I thought was 12 filters per their website. They sent me 2. When I tried to contact them, they were nonresponsive. After I had contacted them they changed the pricing on the website to reflect what I received but never once tried to fix my issues. I had to file a claim with paypal to get my money back and they did not even try to fight it. Don't purchase from these guys. I have a screenshot attached of what I thought I was receiving.

I ordered a Aprilaire 65 controller from Filters Fast on January 18th. Their website stated this item ships in 5 to 6 business. 2 weeks later I called about the order and was told it would drop ship from Aprilaire on Feb 10th. Of course they never bothered to tell me that. After seeing the item in stock with another vendor I called to cancel the order. I talked to Rebecca, I had to ask her to spell her name, She said it would ship tonight or tomorrow. When I questioned her, she looked it up and confirmed the Feb 10th date. I cancelled the order on Monday.
That same day I ordered the part from another vendor and received on Wednesday Feb 2nd.

My order number is *******

I placed an order for HVAC filters and a water filter for the fridge on 3/26/20. Paid extra for two day shipping. Didn't receive the water filter until 3/31/20 and as of today 4/7/20 haven't received the HVAC filters. No refund on shipping even offered. If the filters were back ordered, I should have been notified before ordering and expedited shipping not offered. I just want the filters I ordered. Isn't that what your company does? If I knew it was going to take this long I just would have gone to the store and purchased them there.

I have used FiltersFast for a decade or more and have never had a problem. I will be right back ordering again in six months.

Fast shipping, best prices and auto reminders to buy more filters. Wont buy anywhere else, Great job!

This company allowed a breach of their website, causing someone to attack the credit card I used. I had several auto payments on that card, and my credit was torn down by their carelessness. I had great credit previously to my order with these clowns. It's cost me hundreds so far, and several hours of my time to straighten things out, and I'm a busy writer... no time for this $hit. I cannot get ahold of the company over this. YOU HAVE BEEN INFORMED.