FitnessGallery

Fitness Gallery

Address:
2690 E. County Line Road
Highlands Ranch, CO *******

Phone: *******930

Email: *******@fitnessgallery.com

Web: http://www.fitnessgallery.com

Fitness, Gym

If you want to get into shape but aren't sure where you can learn more about exercise equipment that will be right for you, we invite you to stop by Fitness Gallery. We offer stores in Denver, CO, Highlands Ranch, CO and Overland Park, KS for your convenience. We make it easy to try out industry leading fitness equipment side-by-side in our showrooms.

Because not all exercise equipment is created equal, we personally select each of the manufacturers and products we carry based on design, quality and longevity. Our treadmills, bikes ellipticals, home gyms, strength equipment and accessories are simply the best available. Our expertise at selection can save you the trouble of trying to assess various fitness equipment, or perhaps purchasing lower quality equipment, which even if it is cheaper, may need to be replaced soon. Whether you are equipping a health club, corporate fitness center, personal training studio, hotel fitness center, apartment complex fitness amenity or your in-home gym, we have the experience and expertise to handle your project from concept to completion.

We invite you to call our showrooms to ask about our top quality used equipment. Our inventory is constantly changing so please inquire and we'll be glad to help you.

Hours:
Mon-Thu 10am-7pm
Fri-Sat 10am-6pm
Sun 11am-5pm

After extensive research on who we wanted to work with to set up our fairly extensive home gym, we determined that Fitness Gallery in Park Meadows was going to earn our business. Long story short, when we first went there in September 2020, we were impressed with our salesperson, Kyle, and how he worked with us in purchasing all of our various equipment. His follow-up immediately afterwards was also reassuring to us that they valued us as customers. Upon his request to leave a good review, I let him know I would be happy to, but due to COVID, I understood there was going to be a delay in receiving a few items, so I would leave a review when we received everything we ordered.

After over 7 months and dozens of frustrating emails and calls back and forth, first attempting to schedule delivery (and repair of an item that broke within the first several weeks) and then to get the remaining items we ordered, we finally gave up and in April 2021, we asked for a refund on the last remaining items not yet delivered. While Kyle did make some attempt over 7 months' time to get his colleagues to respond to us, to get us our remaining equipment, etc., at the end of the day, Fitness Gallery as a whole was frustrating, disorganized, and unable to convince us that they valued our nearly $20,000 worth of business (so I can only imagine how much less value they would give to people who spend a fraction of that).

While I fully understand that COVID made everything more difficult, the lack of information and professionalism on part of Fitness Gallery as a whole is extremely disappointing. We never heard from a manager to try to "smooth things over", we were never offered any kind of discount or other incentive to show us that even though COVID/manufacturing issues may have been out of their control, they still valued our business enough to offer something that could have been within their control.

Needless to say, we will be working with a different company now to purchase the remaining items we never received, as well as to purchase additional equipment in the future.

Their service was not up to the mark. There was nothing so extraordinary in it. They have to improve a lot and hire a better staff.