• Flipkart

Flipkart

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Overview

Flipkart has a rating of 1.41 stars from 989 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flipkart most frequently mention customer care, delivery date, and return policy problems. Flipkart ranks 700th among Marketplace sites.

  • Service
    398
  • Value
    381
  • Shipping
    377
  • Returns
    366
  • Quality
    362
Positive reviews (last 12 months): 3.6%
Positive
6
Neutral
1
Negative
160
489
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Tried to contact customer care but no response they don't receive calls.
  • Nykka has now a competitor in bad customer service... FlipKart!
How would you rate Flipkart?
Top Positive Review

“Fake E-Commerce in India market”

Tanuj C.
10/28/23

There is no option to give less than this. Very cheep and creep company, I haven't received any response from them since last 6 days. I don't know how irresponsible they are. They were not able to fulfill customer orders? I ordered 6 items from 17 days ago, and promised date was 17, but still those items are there hub and they did not acknowledge that mistake and also did not give delivery.

Top Critical Review

“4 wireless headphones delayed more than 4 days and delivery boy asking for the OTP earlier.”

Sarwar A.
2/2/24

One of the worst online site in India delivery boys are completely fraud even you give ur real address they would not come, if you tell them to come my address they won't come earlier they ask for the OTP. I ordered 4 Bluetooth headphones from my friend's flipkart app and paid online of Rs 7100 but they didn't give a single one and they delayed 4 to 5 day in bihar finally I cancelled 1 amongst 4 now delivery boys is telling maybe he is not sure that he would deliver the product tomorrow or not. That was for gift to someone I personally recommend don't trust this flipkart anymore even though I will never purchase anything from this website in my entire future. $#*! you flipkart.

Reviews (989)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (186) customer service (104) customer support (66) delivery boy (41)
Thumbnail of user sarwara4
1 review
1 helpful vote
February 2nd, 2024

One of the worst online site in India delivery boys are completely fraud even you give ur real address they would not come, if you tell them to come my address they won't come earlier they ask for the OTP. I ordered 4 Bluetooth headphones from my friend's flipkart app and paid online of Rs 7100 but they didn't give a single one and they delayed 4 to 5 day in bihar finally I cancelled 1 amongst 4 now delivery boys is telling maybe he is not sure that he would deliver the product tomorrow or not. That was for gift to someone I personally recommend don't trust this flipkart anymore even though I will never purchase anything from this website in my entire future. $#*! you flipkart.

Thumbnail of user jijoea
1 review
1 helpful vote
March 2nd, 2024

Purchased a Treadmill costing *******/- But it became non functional during warranty. Neither Flipcart not the brand Reach did anything so far. One month had passed after reporting the problem.

Tip for consumers:
Both Flipcart and the seller offered one year warranty. On reporting the complaint, seller did not sort it out even after one month. The matter was reported to Flipcart and they say that they have no responsibility. Why does Flipcart market those products who can't give proper service?

Products used:
REACH T600 Tread mill

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Value
Shipping
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Thumbnail of user kumarm33
1 review
0 helpful votes
March 8th, 2024

Flipkart doesn't care about it's customers, it doesn't publish any honest review, blocked them, see e.g. of my review blocked for Amazfit GTS 2e smart watch "I got this product at a good discount 3400, next day I saw price drop to 2400, big disappointment. The other issue is i didn't notice there was no return policy it's only replacement, it looks like the product is very old and the battery life is very poor, didn't even last one day with all the features turned onlast one day with all the features turned on. With only sleep tracking turned on during 1 night, battery dropped by 30%, so overall not happy as I wanted good battery life"

Tip for consumers:
Be careful with products return policy, if it's only replacement most likely it's old , unsold inventory getting cleared, Flipkart doesn't help even if there issue with product.

Products used:
Amazfit GTS 2e

Service
Value
Shipping
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Thumbnail of user durgadevisivam
1 review
1 helpful vote
January 8th, 2024

Firstly, the delivery service was extremely unreliable. My order was delayed multiple times without any prior notice, causing inconvenience as I had scheduled my day around the expected delivery time. This lack of punctuality was disappointing and disrupted my plans.
Last 3 months were worst, few items were missing or the entire order is delivered to some other person, so raised complaints every time, now its 3rd time.one product out of 23 was missing. After the complaits raised they locked my account and i couldn't login into Flipkart app itself.

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Thumbnail of user moolanathi5
1 review
0 helpful votes
March 11th, 2024

I am a flipkart customer for 5 years now but its service is very very bad now you people are just feel nut to support it amazon is always the best,I have come across many scams, even the main customer is not valued, the questioner is not valued, this business is only going to be planted. Just make more noise and so you people Wake up people, what will happen if you buy from a company that does not value people's rights and grievances

Tip for consumers:
Any company that doesn't respect customers should not be allowed to grow, it is in people's hands to correct their mistakes then it is not a good company.People should keep this in mind that such companies should not be supported

Products used:
Multi materials

Thumbnail of user naveen.chintamaneni
2 reviews
1 helpful vote
January 9th, 2024

My aged parents are suffering because of Wakefit and Flipkart. The worst experience ever. They first cancel the order after the delivery date (>7 days). Then they ask you to reorder only to cancel again. The resolution this time is to order again, I order again the 3rd time and they cancel again. All this while the product is still in stock to purchase. Wasting 2 weeks waiting. They don't keep their promises. The seller Wakefit is a cheater, still selling products on Flipkart and Amazon and product is in stock even now. Even fk service can't promise me if they will deliver it this time.

Tip for consumers:
Worst experience

Products used:
Nothing

Service
Value
Shipping
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Thumbnail of user sudhajagathan
1 review
1 helpful vote
December 23rd, 2023

2 days back I ordered few products from grocery but 4 products were missing including the free pkt of sugar I get when I order for more than 800 Rs.For the sugar they charge only 1 ₹.when I noticed 3 items plus the sugar is missing I complained about it they just refunded me 1₹ and refused to give the refund of 3 products. Again I called & complained about it...this is the 2 nd time it's happening. I will file a complaint at consumer court if they refuse to refund.

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Value
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Thumbnail of user sayedkarolia
1 review
1 helpful vote
December 22nd, 2023

Hi very bad experience ordered almost more then 10 items sandals wrong colour 3 times lady lingerie completed different to item order 3times half the item not arriving changing delivery times also rude delivery drivers especially when you pay cash and your returns being accepted they give you gift voucher to spend within 12 months you can't pay cash and use gift voucher together it just very poorly run company

Products used:
None

Value
Shipping
Returns
Quality
Thumbnail of user nikhilp46
1 review
1 helpful vote
February 13th, 2024

Flipkart was very good earlier.

But now a days it is giving very poor services & taking 4-5 extra days to deliver your product than the given timeline.

I personally recommend people, dont buy from flipkart, please use Amazon instead.

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user virens5
1 review
0 helpful votes
February 22nd, 2024

Worst service from loggestic in Bangalore specially grocery.
Please don't order grocery in Bangalore specially Marathahalli location loggestic partner is very very giving bad quality product even delivery boy is also not professional don't even know how to behave and talk...

Pls don't use Flipkart. You can go for other sites.

Service
Value
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Thumbnail of user naijilh
3 reviews
0 helpful votes
April 4th, 2021

Delivery charge in flipkart some time is vary hard for us and other service like return are very easy and thankyou

Service
Value
Shipping
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Quality
Thumbnail of user mdbenazira
1 review
0 helpful votes
February 21st, 2024

Flipkart Froad, Received wrong product duplicate instead of I order and don't buy any product from AKSHYEN ENTERPRISE STORE.seller..

Tip for consumers:
Dnt want to buy product again frm FLIPCART ..

Products used:
Adidas T-shirt…

Service
Value
Shipping
Returns
Quality
Thumbnail of user gst4you.com
1 review
1 helpful vote
November 13th, 2023

I recently purchased three laptops from Flipkart, and my experience has been nothing short of a nightmare. One of the laptops had a touchpad issue, and that's where my ordeal began.

Upon contacting Flipkart's customer service team, they claimed to have escalated the issue to the Brand Service Center. However, the brand service center confirmed the defect but shockingly refused to provide a Defective Confirmation Letter. Their excuse? The team had raised a mere "Normal Service Request" instead of the necessary ticket.

Attempting to resolve this absurdity, I reached out to Flipkart's customer service team again. To my dismay, they washed their hands of the matter, insisting that I must obtain the Defective Confirmation Letter from the Brand Service Executive "at any cost." When I relayed this back to the Brand Service Executive, they argued that the team had not raised the appropriate ticket to generate the required letter.

This ludicrous back-and-forth between Flipkart and the Brand Service Center left me in a maddening loop of blame-shifting. Despite being a premium user of Flipkart, the company failed to provide any meaningful resolution. The lack of coordination between their own teams and the refusal to take responsibility for the defective product has left me utterly unsatisfied.

In the end, I lost all hope of getting a replacement for the faulty laptop. This experience has not only wasted my time but also tarnished my perception of Flipkart's commitment to customer satisfaction. It's disheartening to see a company of this stature fall short when it comes to addressing genuine concerns of its premium users. I strongly advise potential buyers to think twice before considering Flipkart for their electronics purchases.

Even the Flipkart Team is also Not allowing me to Leave the Review on their Website because that I have Mentioned their Name, you can check the Added Photo which I got the Mail From the Flipkart

Tip for consumers:
Don't buy the Products without reading the Refund Terms in the Flipkart and the Flipkart Team is also not allowing us to post any bad reviews after we got a bad service from them also.

Products used:
Infinix ZEROBOOK 13 Intel Core i9 13th Gen 13900H - (32 GB/1 TB SSD/Windows 11 Home) ZL513 Thin and Light Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user lijorappai1995
1 review
1 helpful vote
May 24th, 2023

Flipkart is totally fraud online shopping website. Why I am telling that. I have order one product car phone holder on 13 may they have given me the timing on 14 may but it has extended on 16 may. Still I have not receive my product yet I call the customer care they on 17th may they have give me 48 to 24 hr but still I have not receive. I call many times there customer support team disconnected the call. I talk to senior after listening my problem they also disconnected the call. Now my money also with them and product also with them. Flipkart is website is full of scam. So i request to all consumer not to buy any product from flipkart other my case will be happen.

Down I am uploading the image of product delivery

Thumbnail of user arjunv4
1 review
1 helpful vote
May 28th, 2020

1- UNABLE TO OPEN CAMERA, YOU HAVE TO RESTART PHONE THEN CAMERA WORKS.
2- CAMERA QUALITY IS NOT GOOD. NOT BRIGHT CAMERA, FRONT ALSO NOT GOOD
3-DISPLAY QUALITY IS NOT GOOD. WORST DISPLAY QUALITY.
4- IT FEELS LIKE YOU ARE USING A THIRD QUALITY PRODUCT
5- TOUCH RESPONSE IS NOT SO SMOOTH AS COMPARE TO ANY OTHER PHONE
6- SHARE-IT DOES NOT WORK IN IT
7- YOU CAN'T SCAN QR CODE OF ANY APP.

Thumbnail of user sweta.behera925
1 review
2 helpful votes
February 11th, 2024

Nonsense and fraud flipkart.Never buy any furniture item.These are fake people.Thry will give you damage product and they will not take in return

Thumbnail of user aashiqajasmine1991
1 review
1 helpful vote
December 19th, 2023

Delivery partners are too worst and heartless especially in terms of return or replacement. I ordered a product as an exchange.but without delivering it to me,it has been updated as delivered...tried contacting the person so many times.no use...

Products used:
Hair oil

Service
Value
Shipping
Returns
Quality
Thumbnail of user msharley.1987
1 review
1 helpful vote
October 23rd, 2023

Worst customer care, they will provide the proper solution ask us to reorder the product. Which is not a solution. Once you deliver the product in big billion day sale they will cancel the order from back end or delivery us the damage product twice I have faced this. Worst experience with Flipkart. Then they will update made this many more sale all data manipulation.

Thumbnail of user sujay.kb
1 review
0 helpful votes
December 21st, 2023

Customer support reps are soo worst, who is handling flipkart in india? Such a sh9t company seriously
I got so frustrated to return a damaged product with them. I lost complete money
Never ever buy anything from flipkart - such fraud company

Service
Value
Shipping
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Thumbnail of user daneshkapse
1 review
2 helpful votes
November 20th, 2023

Avoid buying through flipkart.com, if you want to stress free buying experience. I ordered the headphone and received wrong product. Requested to return and refund the money. Flipkart refused refused to take back and refund the money even after rigorous follow up with their Call Centre, very bad experience and very unethical company.

Tip for consumers:
avoid purchasing through Flipkart. fraud and feeling being cheated.

Products used:
headphone

Service
Value
Shipping
Returns
Quality
Thumbnail of user suby1
1 review
0 helpful votes
January 12th, 2024

The worst e Commerce site / app one can ever visit.They never meet the committed date and they give a time line as will be delivered by 11 PM we waste our time waiting for them and they shamelessly change it to next day without the permission and guess what;next day same story repeats. ANd you call the help desk the standard answer is we apologise and the other favourite response is we will check with back end team.the worst backend team they have got and the logistics partnrr ecart is another useless and inefficient cog in the wheel. DO not use this site if you are looking for a decent shopping experience or if you are looking for value for money or mental piece.All those are flipped in flip kart to the road

Tip for consumers:
do not use flip kart if you want your products in good quality and in time

Products used:
Geyser

Service
Value
Shipping
Returns
Quality
Thumbnail of user safwanh4
2 reviews
2 helpful votes
October 28th, 2021

Never purchase furniture here, or anything
Waited for a month for a dining table set, order was delayed for 12 days after the promised date and then cancelled.
Reaching out to customer service or escalation team is impossible, they give callback but put you on hold and disconnect.
Incorrect information on the order details, says shipped a month ago at the end of the month the customer service says order is not shipped yet and seller doesn't have the product itself, after a month with wrong updates all this while.
Save yourself trouble and avoid shopping on this pathethic company.

Tip for consumers:
Avoid shopping on Flipkart

Service
Value
Shipping
Thumbnail of user vishakham6
1 review
0 helpful votes
February 27th, 2024

I m not satisfied with flipcart service very bad experience of mine last 7 months my pay later service is block.

Tip for consumers:
Active pay later service as soon as possible

Products used:
Not remembered

Service
Value
Shipping
Returns
Quality
Thumbnail of user sathishk33
1 review
2 helpful votes
December 7th, 2020

Flipkart selling very Worst & Low quality products in the name of Marq. Recently i bought laptop on this brand which is dead within one month & they are not providing any kind of services. Flipkart Stolen *******rs from me and they are doing forgery in online market. Flipkart will do a scam in very short time. Flipkart doesn't know how to earn money with efforts they know only robbery from Poor peoples of India.

Thumbnail of user manus35
1 review
1 helpful vote
September 2nd, 2020

I order Nissan key cover but it's came wrong product as well as different brand. Shame FLIPKART... I wait almost two weeks for this... still I don't understand why they are cheating customers like this. Please it's my humble request don't order FLIPKART

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About the business

Flipkart is India? ۪s leading e-commerce marketplace offering over 30 million products cross 70+ categories including Books, Media, Consumer Electronics and Lifestyle. Flipkart is known for its path-breaking services like Cash on Delivery. Flipkart is...

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