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Claim Your BusinessFloor & Decor has a rating of 2.41 stars from 277 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Floor & Decor most frequently mention customer service, home depot, and next day problems. Floor & Decor ranks 66th among Flooring sites.
I was at Floor&Decor today on Priest. I worked w/ Romeo who I had previously read about in another highly positive review. He was personable, informative and patient as he helped me choose tile for a redo of the guest bath. He was great to work w/ and I recommend him to anyone who could use advice and guidance in choosing the perfect tile for your project. So many choices; it can be overwhelming. I couldn't have done it w/out him. THANK YOU, Romeo!
Class Action Lawsuit - Nucore floor - Floor Decor junk flooring! Warping, splitting in 5 rooms and 1400 sq feet will be removed from our house $9500 it cost plus will spend at least $10,000 replacing.Attorney Matt Metzger 513 - 488 - 1135 is handling lawsuit if you need to get on list.
I bought a bunch of tile and stone to do a shower. When i was checking out i asked the cashier if we could return any unused tiles and she said yes as long as its within 90 days. I went to return a box with only 5 tiles missing ( that you buy by the piece not by the box) The worker said they couldnt take them back because its not a full box. I just spent over $3000 at this store and will NEVER return!
Products used:
tiles
I received a quote for tile and grout from the Sarasota Floor and Decor. I called to ask questions about the quantity I needed. That is, I called, and I called, and I called, and I called. No one answered the phone--ever! The next day, I called again and a man answered and went to get an employee in the design center. She was with a customer and said she would return my call within a half hour. She didn't! I called back again and again and left several messages. I finally got my order adjusted; the order preparation at the store was quick, and I received emailed pickup information. About two days later, a staff person called me at 8 a.m. to ask about my voicemail messages. Too late! If you are looking for communication between you and the staff at Floor and Decor--forget it. It's not going to happen.
Tip for consumers:
No one answers their phone at the store. You can't get customer service to help with questions about your order.
Products used:
Shower tile and grout
I was at Floor&Decor today on Priest. I worked w/ Romeo who I had previously read about in another highly positive review. He was personable, informative and patient as he helped me choose tile for a redo of the guest bath. He was great to work w/ and I recommend him to anyone who could use advice and guidance in choosing the perfect tile for your project. So many choices; it can be overwhelming. I couldn't have done it w/out him. THANK YOU, Romeo!
Products used:
I will choose the tile that I want to use from the samples that I brought home.
We went to purchase laminate flooring & Kevin was a great help to us. After we selected our flooring, we needed to take 2 trips with the mini van. While we were gone, Kevin loaded all of the remaining flooring on a cart & had it all ready for us. I highly recommend this place because everyone was very nice & helpful but not pushy! Thank you for a great experience. We will definitely come back.
Floor and Decor offers the free service of a design specialist to help choose tiles, vanities, and everything else you need for a remodel or first time build. Amanda worked with me and helped choose tiles that fit my need and budget. One of our products was broken when it was delivered, and they replaced it when I called. They were easy to work with, and we have enjoyed the results of our bathroom remodel.
Class Action Lawsuit - Nucore floor - Floor Decor junk flooring! Warping, splitting in 5 rooms and 1400 sq feet will be removed from our house $9500 it cost plus will spend at least $10,000 replacing.Attorney Matt Metzger 513 - 488 - 1135 is handling lawsuit if you need to get on list.
Products used:
Nucore
We needed someone to install some granite countertops and we tried their installation service and they ended up sending us someone who not only tried to scam us but also the store. He tried to charge us over $4000 for the job when every single other estimate was under $2000. Then he told us that he refuses to buy countertops from floor and decor because they have terrible products. When we reported it and complained all they said was that they cant do anything about it. Makes me wonder how many people they let get scammed by this guy and other people. They just dont care.
Products used:
None. they tried to scam us
No care for the customers who spend thousands of dollars on materials and installation through Installation Made Easy / Bullis Installations. Shower failures after touting "we've never had a shower failure" to outright lying about discoloration of grout, cracking of grout, and flexing of linear drain top shortly after install and then refusing to correct outstanding issues.
Tip for consumers:
No contractors will do failed shower install repairs since COVID. They will only install new projects. This leaves the consumer without any ability for remedy and the AZROC won’t do anything either.
I was so thrilled with the service I got at Floor and Decor in Saugus! Greg the manager worked with me to pick out all the tile for my bathroom!He was such a nice guy and very knowledgeable! He went above and beyond to help me! Jason took over after I was done shopping and put everything in the car for me I didn't have to lift a finger! He was very polite and efficient! I highly recommend shopping here for your next project you won't be disappointed! I will be back for sure!Nancy Robillard
We met with Lou to help with ideas for our master bathroom. His professionalism and patience made our process extremely pleasant. We first picked the wall tile, next was the niche and the floor was last. He added his expertise to help us come up with a finished project that we truly adore. The tile is great quality and the price was reasonable and within our budget. We definitely recommend this store.
Products used:
Wall and floor tile
Floor and decor sells bad products. Their vinyl products contains high VOC. We installed their product and it started releasing VOC( harmful gas) gas and does not go away and gets worst during humid weather. They sold sample with good quality but when actual product got delivered, it had inferior quality. If you care about your investment, time and health, please avoid any product from floor and decor. Their local store managers and corporate customer service is pathetic. Any future issues, they will blame installer to get away from warranty. I have lost thousands of dollars and extremely unhappy about their products and customer service.
Tip for consumers:
I do not recommend this company
Products used:
Vinyl
Extremely POOR support after purchase. I spent $5k on two bathrooms, tile and showers. There is a chip in the glass and handle issues. I called for help and the manager brushed me off telling me I can't return the glass and I have to call the manufacturer. She said it wasn't her problem. Manager provided zero help.
Usually I would go to home depot but ever since I was assisted by Kamar, there's no other place I would go to. He is very knowledgeable, respectful, helpful, honest, friendly, kind, personable, understanding and much more. Not many people would go above and beyond but he did. He helped me get everything I needed it. Being pregnant is hard enough and he took a huge load of me. I've been back to the Paramus location because of how easy it is to deal with him and the staff he manages. He deserves a raise for all his hard work and dedication if you asked me. People like him don't come around and I know it because I work for Honda and not everyone cares about their customers. It's so nice to see they exist elsewhere. Thanks Kamar! You're the absolute best
I usually never write reviews however, I went into the store and purchased a discontinued item at 50% off. They had a balance in the store and I said I would be back in a few days to purchase the balance if it was still available and they had said I would get it at 50% off as well. When I went in six days later, they told me they could not do that Ended up costing me over $1000 more than it should have because I already started the project and they knew it
Basically, they extorted me.
As a pro and spending well over over $100,000 per year here, I will not be back. This review is for 300 Tunxis hill rd Fairfield ct.
Unprofessional, Store makes you wait over three hours. I guarantee I'll never be back for anything, even if it was for free!
Tip for consumers:
Waste of time I get better deals at Lowe’s and Home Depot
Products used:
Large black tile floor, 24 x 48
I will never give these people my business again. And GOD forbid they answer the phone. When they do, it's a recording to leave a message and never returned. Was in there this weekend for over an hour. NOT ONE person asked if I needed help. GOODBYE F&D
Tip for consumers:
RUN don't walk away from Floor & Decor. I still have $200. credit on a card I will never get a chance to use because they wouldn't refund. Only store credit. They get you commin' and going.
Products used:
Another vendor
On and about October 2023, I purchased a StudioDesign Sterling Savoie Natural 37 In Vanity with Marble Top was damaged with a very small chip on the marble top during packing/shipping. I informed the store in Coral Springs of my issue and it was suggested that I bring back the vanity or contact the vendor. For one thing, it two weeks to get the thing and now it's being prep for installation and they want me to return it, please. Overall, the staff at the Coral Springs Floor and Decor have been really quite friendly and helpful. It's not a very big chip but a "blemish" all the same. This is what's keeping me from giving them a 4 or a 5.
Ordered a floor that was very much a brown tone on website. It came gray. Not even remotely close. They basically said sorry
My wife and I had the pleasure of working with Rosanna Durran from Floor and Decor as our designer, and I must say she exceeded all expectations. From the very beginning, Rosanna displayed a deep understanding of our project's vision and requirements. Her expertise in interior design and her keen eye for detail were evident throughout the entire process. Not only did she provide us with creative and innovative solutions, but she also ensured that every aspect of our project was executed flawlessly. Rosanna's professionalism, patience, and strong communication skills made it incredibly easy to work with her. She not only listened attentively to our ideas but also offered valuable suggestions that elevated the overall design of our space. With Rosanna's guidance, we were able to achieve a stunning result that perfectly matched our style preferences while staying within budget constraints. I cannot recommend Rosanna highly enough - her exceptional talent and exceptional service truly set her apart as an outstanding designer at Floor and Decor.
My husband and I wanted to remodel our bathroom and I had no idea where to start, but thanks to Sarah, everything is beautiful!
I've owned retail business's for the past 35 years and one thing you can't buy or find in people is customer service but the Everett location knocks that out of the park with an employee named Spencer she is a gift to your business. I'm looking for a product it turns out you don't have but Spencer did everything she could to help me, i told her I'd send photos she said while I do that she would do some research so I said great, called her the next morning she stood by her word and responded as she promised. In this day and age it's almost impossible to find an employee who will show up on time look decent leaves personal issues at the door along with a cell phone, It is IMPOSSIBLE to find an employee who puts your company first who represents you with pride has a positive attitude and is willing to help. Spencer totally blows all of it out of the water and is not replaceable. I'd love to have an employee of her caliber you are so fortunate. I live in Eastern Wa. But I will do all I can to send you business because of Spencer. God only made a few to standout and she is the cream of that crop. Thank you for having someone like her please please recognize her for what she brings to your company she is a gem. I know the only time people review or call is to complain but when you have someone like her I have to stop take the time so you know I hope corporate knows and that you let her know.
Happy New Years Karl Word
I purchased 265 sq. Ft of porcelain tile, and matching grout. Two tiles broke after installation, from just being walked on. The pre colored grout containers are gallon sized, but only half full. There is a cheap sponge in the container.
I am so disappointed in the quality of the tile, and feel I've been stolen from with the grout. Will never purchase from Floor Decor and more ever again.
Products used:
Floor tile, and pre colored grout
I am a contractor and I did 2 bathroom floors with the Hexagon tile. None of the tile was consistent with sizes. I did one bathroom black and one white. The black bathroom tile will not come clean from the grout. I've washed it 22 times with and without haze remover. I called to see if I could get any suggestions and they basically called me stupid. Never again will I lay their tile. Just awful. That photo is after 22 washes. Just awful!
Tip for consumers:
Don’t try to ask for any suggestions for their products because they’ll call you stupid.
Products used:
Hexagon tile for bathroom floors. One black tile and one white tile.
Our order was split. After assuring us it was all there. Except for one outstanding lady (Kristy at Ft Myers location, SHE GETS 5 STARS) we would have never gotten our paid for tile. Kristy understood the situation and stayed over her quit time to correct it. She should manage this store. To call this company after you place your order is impossible.
Products used:
2x2 porcelain tile
The staff member D.White she was super helpful and knowledgeable of the stores products! Thanks to her we have everything we need, we even have items shipping in. Great store, great service!
I have spent close to $30,000 with this rotten company. They are rude, inefficient and customer service is non-existent. They made a huge mistake on my hardwood floor delivery... Totally their fault and do now will not deliver the lady of my order. I will never spend another dime with these jokers. Go anywhere else.
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