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Foam Online has a rating of 4.48 stars from 20 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Foam Online most frequently mention customer service. Foam Online ranks 2nd among Back Pain sites.
I ordered some rectangular shaped foam back in early March to replace the foam in my sofa cushions. Having the shapes on the homepage made the whole process super easy. I measured the length I needed for the cushion pieces and just plugged the dimensions in. I had contacted their customer support and asked for a recommendation for the right type of foam to use. They said High Resilience foam as it's the most comfortable and longest lasting for sofa cushions. I went with their recommendation and am pleased with it. The foam arrived promptly and so far is holding up great.
They allow any input of size but there is a 96" maximum for any piece so they'll cut your requested piece into sections. That 96" maximum is not mentioned ANYWHERE during the ordering process or that larger pieces will come in sections and are meant to be adhered together. When you advertise custom sizes and shapes, that's important information. Apparently this is mentioned in a note at the very bottom of the final checkout page only, where you input credit card information, under the payment terms. I had tried to find that information before I ordered but because it wasn't mentioned when I picked my size, I assumed I'd get the size I requested and not three smaller pieces. When I asked for a refund, they told me larger pieces are meant to be adhered together. That information should be made clear when you select the size so you know what to expect. Totally dishonest that they knowingly make this info available only in an area where you wouldn't notice it or look for it. I likely still would have ordered this foam, but would have done it entirely differently had I known this vital information when I designed the pieces using their system.
I ordered some rectangular shaped foam back in early March to replace the foam in my sofa cushions. Having the shapes on the homepage made the whole process super easy. I measured the length I needed for the cushion pieces and just plugged the dimensions in.
I had contacted their customer support and asked for a recommendation for the right type of foam to use. They said High Resilience foam as it's the most comfortable and longest lasting for sofa cushions. I went with their recommendation and am pleased with it. The foam arrived promptly and so far is holding up great.
Tip for consumers:
The homepage lays out the various shapes you can order.
Products used:
I used High Resilience foam rectangles for my sofa cushions.
The best company I have ever purchased from. Customer service so great time and time again. Foam always fits my furniture just perfectly. Thank you for being such an awesome company.
Tip for consumers:
Do not hesitate to contact customer service!! They are amazing.
Products used:
High Density foam topper and High Resilience foam base
I placed an order on June 23 and received it on July 16. I sent email after email and only received an answer to my first inquiry. They told me to sign into my account to see the order, which I did, which wasn't there. I finally resorted to calling them. They were very vague and not helpful at all. Told me it had shipped several days before it actually did. They also got the measurement wrong. The size I ordered was not the size I got, even after waiting for it to relax. That also was not something they had told me about. Never will do business with them again.
They allow any input of size but there is a 96" maximum for any piece so they'll cut your requested piece into sections. That 96" maximum is not mentioned ANYWHERE during the ordering process or that larger pieces will come in sections and are meant to be adhered together. When you advertise custom sizes and shapes, that's important information. Apparently this is mentioned in a note at the very bottom of the final checkout page only, where you input credit card information, under the payment terms. I had tried to find that information before I ordered but because it wasn't mentioned when I picked my size, I assumed I'd get the size I requested and not three smaller pieces. When I asked for a refund, they told me larger pieces are meant to be adhered together. That information should be made clear when you select the size so you know what to expect. Totally dishonest that they knowingly make this info available only in an area where you wouldn't notice it or look for it. I likely still would have ordered this foam, but would have done it entirely differently had I known this vital information when I designed the pieces using their system.
Fantastic vendor. Saved my old couch and turned it better than when I first purchased. 1000% recommend and will order again!
Tip for consumers:
Send email to customer service if you need help!!!
Products used:
High density foam
I ordered two custom-cut pieces of foam which took three monthsto arrive. Each time I called for an update, the same man answered as "Dave" and claimed that the order was just going out the door. When I reminded him that he had promised the same thing for several weeks, he became irrate and blurted "You can't expect everything overnight." When the foam finally arrived, it was
Stained and torn throughout (photos attached). Dave promised to reship the order, but it never arrived and he stopped replying to my inquiries. I filed a complaint with my credit card company, Dave lied bare-face to them that I received the order in perfect condition. However, when the credit card company saw the photos, they reversed the payment to FoamOnline, so I got my money back. So if anyone runs into a problem with FoamOnline, take photos and complain to your credit card company, because its the only way to recover your loss. (I am sure Dave will post a reply with a different version of things, since he seems to be pathalogical at telling tales.)
Tip for consumers:
If your get ripped off, complain to your credit card company to recover your loss
Products used:
foam bed cushion
I love my mattress now! I can't wait to use it every night. Kind and knowledgeable customer service. Thanks!
Tip for consumers:
Ask any questions you have before ordering.
Products used:
High Resilience Medium Firm
I've had the same old crummy pillow for as long as I can remember, and decided it was time to upgrade. When I was a kid my parents used feather pillows and they were so comfortable, so I wanted one of those. This website had them with duck feathers and goose feathers. I couldn't say what the difference between the two is, but I went with the goose which was a little more expensive. As I wanted to splurge. They have like 50 different pillow sizes but I just went with the standard one.
I don't know what crummy pillow I was using beforehand but the difference is night and day. The goose pillow is much heavier than my old pillow but also softer and fluffier. It reminds me of my childhood when I go to sleep at night.
Sometimes I drool on my pillows but so far I haven't been drooling since I've switched to this new pillow. Maybe it's just because I subconsciously don't want to ruin it! I can tell that this pillow is a quality product that will last me a long time. The pillow was also encased in a nice thick cover.
Picture: crummy pillow in the front. Nice fluffy feather pillow in the back.
Products used:
Goose feather pillow.
Really high quality products and exceptional customer service. I would highly recommend FoamOnline to any person looking for foam products to DIY your couch, which is what I did and it is even better than when I first purchased it 8 years ago. Thanks again!
Tip for consumers:
the site is honestly very simple to use.
Products used:
I ordered High Resilience foam, spray adhesive, and dacron to wrap my cushions
Fantastic experience. Associates named dave and eugene very helpful and kind. Dave gave me 20% off my order because i have been having financial troubles due to COVID layoff. Very nice people and absolutely perfect quality foam products. Will for sure come back for more. My back pain is 1000% relieved now.
Products used:
my high resilience foam block
I travel a lot and ordered Charcoal foam for delicate items per the recommendation of a lovely customer service representative (Josephine). I am so impressed with the quality and functionality. Perfect.
Tip for consumers:
Site is easy to use.
Products used:
Charcoal foam
I placed 2 orders with this company. The first was for (2) 20 inch cylinders with 3/4 inch hole through the center. They said, no problem. I received 2 20 inch cylinders with 1 and 1/2 inch hole through the center. No response to my emails. The 2nd order, I placed before receiving the first order... my mistake. They got the sizes correct, but I had 7 miscut pieces (quality issue). No response on that problem either. I am taking my business elsewhere.
Audrey said, " they got the sizes correct, but I had 7 miscut pieces". I am sorry but a computer operated saw can't cut anything less than perfect. Foam is shrunk for shipping purposes and will expand back to the original cut size in approximately twenty-four hours. Simply be patient.
Good products, with very good quality. The pillows are my favorite as they are very comfortable. Shipping took a while but it was worth the wait.
Truthfully the best customer service. The pillows I received were heavenly and the cushion was amazing. Thank you so much.
Tip for consumers:
if you need anything do not hesitate to email! they are so nice.
Products used:
I purchased 3 Latex pillows and one square and rectangular cushion
I have been ordering from FoamOnline for the past 2 years. I've ordered probably 4 times already and every time is absolutely perfect. They have the best quality and best service. The best in the biz! I'll be ordering again soon…
Tip for consumers:
They are always happy to help!
Products used:
Lux foam, High Density foam, Dacron
I ordered just one piece of rectangular High Resilience Foam from foamonline.com on Feb 12th and received the shipment on March 3rd. The order confirmation noted the shipment will take between 7 to 14 business days to ship. The shipment time was spot on within the noted timeframe. And more importantly, the product is exactly what I needed and expected. Foamonline.com has a chart on their website listing out all the types of foam that they sell, with different density weight and the ILD firmness values for reference. For my project to reupholster an old office chair, I picked the High Resilience Foam with the rated 50-Firmness level, which is exactly what I needed for my purpose. It couldn't get any clearer than that. Yes, the wait for the shipment was long, but it was clearly communicated to me. And the final product is perfect. So, a very well-deserved 5-star.
Tip for consumers:
Look for the foam-type-chart on the seller's website in order to pick the perfect type of foam you need.
Products used:
High Resilience Foam
Excellent advice from expert staff. The new seat cushions fit perfectly and are so comfy. The best foam for seat cushions is High Resilience medium-firm and it's not too expensive. The website was easy to use and the foam arrived pretty fast with U. P.S.
The foam mattress for the back of my truck was custom cut to fit. The man was so nice to recommend the right foam and how to order it.
Large selection of foam types from a easy to use web site with free shipping. I am a happy camper and highly recommend www.foamonline.com.
Nearly sixty years in the foam business helping people just like you with all your foam needs.
Thank you for your kind words.
The Foam Wizard.
The quality of my foam pieces are phenomenal and so comfortable. Josephine and David were so helpful in answering all of my questions. Thank you soooo much!
Tip for consumers:
I would definitely recommend asking questions before purchasing. I know absolutely nothing about foam and they really helped me understand what I needed.
Products used:
I ordered high resilience foam I believe is what it's called.
Gain trust and grow your business with customer reviews.
David Pulver a second generation master in Upholstery ranked as one of the top ten in the United States by U. P. H. Journal 2011 issue has changed the way orthopedic health products are designed for the benefit of the public. With the release of Tip Pedic brand products such as the doctor recommended Fine Spine Flex Cushion, the Lap Top Easel and the ZeBo Pillow to name a few. Combined with the global reach of Amazon our partnership has changed the life's of many that seek pain relief and rejuvenating relaxation. A life time commitment to excellence in the art of custom built cushions.
David Pulver. Aka, The Foam Wizard.
One of the first to have created a foam pit, the neighborhood kids new where to go as we rode our bikes off the roof of our house. That didn't last long when dad got home from our family Upholstery Shop. At that time he new why I was bringing all that foam home from our Upholstery Shop.
Fast forward a half century later and here I am. Running foamonline.com the country's number one leader in direct foam distribution. With over a half century in the foam business and using foam in my Upholstery work over the course of my life it is safe to say that know one knows more about foam than me David Pulver, Aka The Foam Wizard.
On our website and on your receipt, we state that we ship out in approximately five to ten business days and that is what we did. Having your order arrive on July 16 is not out of that time frame. With regard to the wrong measurements, we cannot attest to whether they were correct or not, as you never contacted us about it. We would have gladly looked into this for you and corrected any mistakes on our part.