• Follus

Follus

Overview

Follus has a rating of 2.2 stars from 10 reviews, indicating that most customers are generally dissatisfied with their purchases. Follus ranks 498th among Women's Clothing sites.

  • Service
    6
  • Value
    5
  • Shipping
    6
  • Returns
    4
  • Quality
    4

This company does not typically respond to reviews

Positive reviews (last 12 months): 42.9%
Positive
3
Neutral
0
Negative
4
See all photos
How would you rate Follus?
Top Positive Review

“"High-quality clothes and great discounts at this shop: My new favorite destination for shopping"”

Truong T.
5/9/23

The clothes are so beautiful and of great quality! I will support this shop for a long time. I got lucky during their sale and not only did I get high-quality fabric, but I also got a discount. I love it so much. I have bought clothes from many places before, but this shop might be my last stop because they only sell high-quality items."

Top Critical Review

“Terrible customer service”

Alison B.
1/6/24

Their website says "hassle-free returns". Baloney. I ordered a Christmas gift from them on 11/9 and did not receive it until 1/3. It is of no use to me. I have contacted the customer service 4 times and all I get back is "we will get back to you." I want to return and get a refund. It's crickets. Don't deal with them.

Reviews (10)

Rating

Timeframe

Other

Thumbnail of user alisonb9
2 reviews
16 helpful votes
January 6th, 2024

Their website says "hassle-free returns". Baloney. I ordered a Christmas gift from them on 11/9 and did not receive it until 1/3. It is of no use to me. I have contacted the customer service 4 times and all I get back is "we will get back to you." I want to return and get a refund. It's crickets. Don't deal with them.

Thumbnail of user donnaa1447
1 review
1 helpful vote
February 12th, 2023

I am a very dissatisfied customer, I had ordered a product in December 2022 and it is February 2023, and have not received any answer from the company on my product. I advise everyone not to order from them. I believe they are a scam.

Products used:
Shirt

Thumbnail of user jenniferh4174
1 review
0 helpful votes
March 24th, 2023
Verified purchase

Placed an order on Feb 20 and haven't received the item and can't get anyone to respond to my emails.

Tip for consumers:
AVOID AT ALL COST!!!!

Products used:
None. Item was never received.

Service
Value
Shipping
Thumbnail of user vivians32
3 reviews
5 helpful votes
December 26th, 2023

I ordered a sweatshirt as a birthday gift for my friend. I ordered it on 11/22/2023 for her birthday on 12/1/2023. It is now 12/26/2023 and her gift hasn't even been sent yet. They can only be contacted by email unless you want to be waiting for hours for someone to respond to a chat. The first time I contacted them, I was told the package was lost in the mail and they were not notified. The second time, I was told that some items take longer to produce and I should be patient. I just checked the site again and it says shipping information was sent to the shipping company on 12/15 and they are waiting for a response. This company is terrible! I am now going to PayPal and get my money back.

Products used:
I never received anything

Thumbnail of user truongbichtuyen1808
1 review
0 helpful votes
May 9th, 2023

The clothes are so beautiful and of great quality! I will support this shop for a long time. I got lucky during their sale and not only did I get high-quality fabric, but I also got a discount. I love it so much. I have bought clothes from many places before, but this shop might be my last stop because they only sell high-quality items."

Tip for consumers:
High-quality clothes and great discounts at this shop: My new favorite destination for shopping

Products used:
leggings

Service
Value
Shipping
Returns
Quality
Thumbnail of user debrak1023
1 review
0 helpful votes
November 29th, 2023

I've had an order on Sept 16. They can't seem to get it delivered to me. I report to them no delivery. They say will send another out. I would not recommend them. I'm over 2 months late on a gift to a friend.

Service
Shipping
Thumbnail of user chadg236
1 review
0 helpful votes
May 19th, 2022

STAY AWAY FROM THIS SITE. You place an order and that's it, you never get it and no response from them when asking where it is. Tried 3 times to contact them, no reply.

Thumbnail of user ac1179
1 review
0 helpful votes
January 9th, 2024

I never received the item I ordered month ago> I have contacted Follus.com many times with no return email

Tip for consumers:
terrible

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user golddragon0502
1 review
0 helpful votes
May 10th, 2023

Oh my goodness...their products are amazing. Wore my Blondie in watermelons today and received so many compliments. Beautiful fabric and shirt is made really well. I will be ordering more.
It's worth the wait.

Service
Value
Shipping
Returns
Quality
Thumbnail of user itsupcs2021
1 review
0 helpful votes
April 27th, 2023

I ordered a product from them 6 months ago and waited for a long time. I thought it would never arrive and I had lost my money. However, after emailing them, they replied that my order had been delayed and apologized for the inconvenience. They really want me to understand and wait for more. I agreed because I really wanted the product, and finally, it arrived. The gift was amazing and my son loves it. I appreciate that they were truthful with me and didn't lie about the situation.

Tip for consumers:
They are the team that make great gifts for pet lovers, we love cats and dogs, they are my great friends, I love their products

Products used:
hoodie, legging

Service
Value
Shipping
Returns
Quality

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From the business

Company Representative

Thumbnail of user follusl
Follus L.
Perfect gifts for pet lovers & Nail supplies
Typically does not respond to reviews
At Follus.com we provide the easiest tools to help you turn your photos into memories. You can also add photos and text to make your gift more special. It's fast, easy and unique. So let us help you celebrate your unforgettable moments and share them with the world with one of our unique, custom bag.

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2.2
10 reviews
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