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Claim Your BusinessForelle has a rating of 3.75 stars from 8 reviews, indicating that most customers are generally satisfied with their purchases. Forelle ranks 15th among Sports Other sites.
We're a team located in north Italy and we buy from Forelle since 2011. They're the best in the business hands down. Thank you for supporting us all around in these years. Hope this going to last forever!
Ridiculous site, and ridiculous customer service Zero respect for the buyer, But only so many justifications, not to assume their responsibilities
We're a team located in north Italy and we buy from Forelle since 2011. They're the best in the business hands down. Thank you for supporting us all around in these years. Hope this going to last forever!
Products used:
Football equipments, helmets, shoulder pads, cleats, balls, etc.
Ridiculous site, and ridiculous customer service
Zero respect for the buyer,
But only so many justifications, not to assume their responsibilities
After some garaging problems with my baseball glove, Forelle arranges the warranty procedure very well, so I got my money back and could buy a new better glove.
Thanks again for the fast and excellent service.
When I was starting out with american football, I first bought my equipment at Forelle and honestly it was a smooth experience and I would definitely recommend it to everyone
Products used:
Helmet, pad, girdles, gloves, mouthguards..
These guys are incredibly helpful and they ship your order incredibly quick - literally got my package (full kit) next working day!
Very happy with my purchase and will be using these guys exclusively for my equipment!
Would rate 6 stars if I could!
Sean
Forelle is an NL-based American sports equipment retailer. It is hard to find baseball equipment in europe, and Forelle has the best selection online in all of the eurozone. However, that's where the good things about Forelle stops. The company does not put the customer's needs first. Their customer service is rude, horrible and they are willing to leave customers dissatisfied over one order instead of trying to make it right.
I recently bought a first base glove for my 10 year-old son. He is a lefty, so I bought him a glove marked "LH." I'm from the US, and LH gloves are for lefties. However, when I received the glove, it was for a righty -- the glove fit on the left hand.
When I brought this to the attention of the customer service, I was told I would have to pay a total of 40 euros for shipping to get a replacement (20 to ship it back to the NL, and an addition 20 to ship out the new one), because it "was my fault" and I had ordered incorrectly. When I asked about LH meant, they first said, "LH is throw with the left hand and catch with the right hand." When I told them that that was the problem, they then changed and said, "You ordered a LH glove, so fit on the left hand and than you throw with the right hand."
In addition, the man was very rude, using exclamation points and refusing to make things right for me. This company clearly doesn't know right from left and cannot admit that they have an unclear policy.
Most online companies would be willing to admit fault on a transaction like this and pay for the return shipping to make the customer happy. Forelle, however, doesn't think they need to answer to customers because they have the market cornered in Europe for online baseball equipment sales. So, be warned: don't expect good customer service from them if your order is wrong. I now have a right handed glove that is completely worthless. I will never buy from these people again, and will tell everyone I know about my story.
I have been buying sports equipment for over 30 years and I have come across some organizations that are a pleasure to deal with and Forelle is one of them.
Prompt, pleasant and easy to deal with.
After hitting with a new bat we bought the bat turned-out bent. After sending an email with some pictures we were invited straight away to look for a new one on their expense. Great service
We offer the best Football, Baseball and Softball equipment. Search for Under Armour, baseball bat, football shoes, Trace sportsguards, youth baseball and more
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