Frank Gay Services

If you like being ripped off they are great company to go with. Overpriced and lousy work done. What would have costed me a dollar doing myself was 250.00 with Frank Gay. I see why the commerical the guy always calls Sunny Side plumbing. He must have dealt with Frank Gay before.

I recently had the pleasure of hiring Frank Gay service. The technician Ronny Pagano, Melville Santos and Hector Velazquez was not only punctual but also highly skilled and knowledgeable. They quickly diagnosed the issues with my AC unit and explained the necessary repairs in a clear and understandable manner.
Throughout the service process, the technician exhibited a strong work ethic, attention to detail, and a genuine commitment to ensuring my air conditioner was running efficiently. They went above and beyond to address all my concerns and even provided valuable tips for maintaining the system in the long run.
I was impressed by their friendly and courteous demeanor, making the whole experience pleasant and stress-free. The final cost of the service was reasonable, and there were no hidden fees or surprises.
I highly recommend this technician for anyone in need of air conditioning service. Their professionalism, expertise, and exceptional customer service truly make them stand out. I won't hesitate to call them again in the future for any HVAC needs. A job well done!

I had very positive experiences with Frank Gay plumbers and electricians as I prepared to sell my home and needed to make some repairs after the inspection. Then, when I bought my new home, I had a negative experience with the HVAC tech who serviced the unit. However, Frank Gay customer service reached out to me and restored my faith, so I have revised my review. It is very reassuring to know that the company listens to its customers' concerns as well as their praise. I will definitely use Frank Gay again when needed.

12/31/2021 - We contracted with Frank Gay to do a total Repipe of our home, and relocate/install a new water heater. ($10,000) Work started on 01/05/2022, and was completed on 01/06/22.
Upon completion we were notified by the building dept that they never pulled the necessary plumbing and electrical permits for the work.
After many calls and much aggravation, they finally assured me that all permits were in order and we were ready for inspection.

Fast forward to today, and ALL of the work done by Frank Gay Services failed inspection, AND the inspector informed me that they never filed a permit for the electrical work.

Now we are stuck with large holes in the walls that can't be patched until Frank Gay files the permits, fixes the problems, and the work passes inspection.

Guy tried to sell me a entire new electric breaker panel before any diagnostics where done and was quoting me financing options before even looking in the panel. Shocker they wanted $12,000 worth of repairs. Called a second company to come out and they solved the problem with a $14 breaker.

This company is absolutely one of the least professional/knowledgeable I have ever had the experience of dealing with. I have over 14k invested in a new AC system in a relatively small home and yet it is still 80 degrees with the unit running 24/7. They lie, are unprofessional and want to fix issues on their own schedule. I feel like they discriminate. I have a disabled daughter and they have messed up things in her room specifically. They try to get you to sign a legal waiver and still do subpar work. Will not provide itemized invoice, failed inspection, deny liability. No accountability. Throw cigarette butts and gloves in yard. Arrive unannounced.

Told they wouldn't work on my type of pipes. Couldn't tell me where leak was because they didn't come prepared to go under mobile home.no suit. Never even turned on water. Still had to pay for just pulling up to my home.

Bought out Kiley and Sons. Very dishonest upsellers. $2000 for a water heater install. Use anyone else.

Just wanted a a Generator disconnect. Before they was gone they wanted to do $9600 in work. No thanks.

Called a number of leak detection companies and they all quoted me around $300. I settled on Frank Gay services, they were able to make it to my house sooner than others. On the phone I explained I have a leak somewhere and cant find it. My water bill was over $600 (for two ppl, no pool). There was a $39 fee to come out, no probably. When the technician arrived, I explained the situation and let him know that I have a crawl space and concrete slab as well as an irrigation system. I was then told it would be $259. Ok this seemed reasonable. Tech goes into the crawl space and confirms no leak there. He also does not believe it was in the irrigation system, which left the concrete slab. And then the bait and switch occurred. Now the price is $800. I refused this, knowing that $300 is the average for a FULL leak inspection. I would never use this company due to the unethical approach they take to bait and switch clients. FIND SOMEONE ELSE, THEY ARE NOT WORTH IT. I have a leak detection company coming out to the house in 3 days and the cost for the FULL service $350. RIPE OFF ARTIST WORK HERE. MANAGEMENT DOES NOT CARE AND WILL SIMPLY DISCARD YOUR FRUSTRATION!

We had them come out and replace an airconditioner on our home. Although they were more expensive than the other quote we got, they seeemed competent. Now a year later, I couldnt be more sorry...
It has never worked correctly since they installed it.
Every time we bring them back out to fix it...shocker... whatever the problem was just didnt happen to be under their waranty, so they charged us for that visit too.
At this point I coult have paid their competitor to put in two air conditioners for what this one has cost me, and it still isnt working...
This is far and away the worst experience I have ever had with a contractor and if youve had any experience there, you know how bad this must have been :(

I work for this company and know I want all the customers to
The the truth it was not right for the company to force us to make sales and close out deals so we come out and give them a quote on the tablet but we create the price on the tablet and if we don't do it we will get fired and the company makes money so this is commission there's customers that can not afford a outlet for 300 doll to change out this company owes me money and I'm doing a video to expose the truth on Facebook and TikTok I have all the proff on my phone enough is enough it is not right to steal from the customers and lies and go damage there stuff that's what they do and every meet is to talk about the budget of income and they don't even pay you for meeting they are a bunch of scammers especially that managers name Jhon colloca and James and Mike Connell they are all disrespectful talking to woman in the office I'm sure harassment that they love to do To them I witness it with my ears n keep walking but it's not far that does woman had to leave out of the company bec of there dirty mouth they all are sells guys for cars dealership also charging customers fees for permit and no inspection never pulled and Mike never showed his face when a customer calls him they contacted me and the truth is going to come out about this compa taking from there employees and customers and making me pull meter out illegally I got proff to show and videos that I'm fixing to upload they sacam me out of my pay check and jobs that I sold and fami plan but I am goiy all the way out here is the picture meter out no permit

They usually charged you $79.90 just to come and have a look; I had a incompetent technician showing up for a leak; He told me to break down the back wall or the tiles and replace the whole thing with an expensive brand for my plumbing is too old; then I have to hire someone else to fix the tiles! He ended up with a $700 bill! Then he left with a bill to come and talk nonsense!
I had another plumber coming the next day; this man made 2/3 trip to Home Depot to get the parts and only charged me $105 to fix the problem:
Refuse or ask for a free estimate when your plumber wants business; There are still honest professionals out there!

DO NOT HIRE FRANK GAY!

If there was a way to rate this 0 stars, we would.

This may be long but needs to be out there.

We purchased a family plan which included twice annually toilet maintenance. Scheduled one of these for 6/27/23 as well as having an existing sink faucet replaced with same brand/model as a handle was sticking. Inquired when scheduling if there were any additional parts we needed to purchase for sink as we had the replacement here. Answer was '...no, the technicians have parts on the truck'. Ok...GREAT.

Upon arrival, the technician was surprised, it was his 2nd day alone (not his fault) and intended this to be regular maintenance for the toilet and was surprised with the sink. After shutting the water off, identified there was a part he needed that he did not have on the truck and had to go to the supplier (30 min each way). Came back, started to assemble and advised us, there were parts for the bottom of the faucets that did not come with and we would have to order, we would be without the one sink and they would have to come back...BUT WAIT! We asked in advance if we needed to order anything and advised by the call center, they have all the parts on the truck that would be needed. Inquired if he could call the supplier to see if they had the parts, he did, they did, another 60 min round trip. The sink is put together and now onto the toilet maintenance.

Mind you...as mentioned, there are NO issues with the toilet at this point, flushes fine, fills fine, just a little whistle when it's filling but since we purchased the plan and have 2 annually, we are going to go ahead and use one since they will be here.

Next thing we know the tank is being taken off.?! Technician went to check to see if he had the correct bolt sizes on truck...

All seems to be done after a grueling 5 1/2 hours.

WE turned the sink faucets on prior to technician leaving, no water. He fixed that. Flushed the toilet, it flushes. Again, the process took about 5 1/2 hours.

Fast forward to 2:15am 6/28/23 when I went to the restroom...only to find the toilet room and starting into the main bathroom area COMPLETELY FLOODED! Immediately shut the water off. Water was coming from the bottom of the tank. Spent the middle of the night cleaning this up and contacting Frank Gay back.

We asked for a manager to call us, advised they receive a task and someone would call us back to discuss. NO CALL. Received a call from scheduling about 7am 6/28/23 someone would be out about 8.

Upon arrival, the technician identified differing size bolts used in tank. Repaired. Flushed the toilet 3 times, works, tank not leaking.all seems good.

Fast forward now to 4:00amEST Thurs 6/29/23...Get up, use the restroom. Toilet room 3/4 way flooded! Shut the water off again, begin the clean-up a 2nd time. Did not hear from anyone so called back, advised soonest someone would be out today is 12:00 ish due to a department meeting.

So here we sit after paying OVER $1,000. For routine maintenance and faucet replacement with a bathroom we are unable to use, no call from anyone in management and no idea when someone will show up.

I'm not sure how Frank Gay can be ok with this. It's horrible and expensive. I highly recommend finding someone else. We now will be down 2 full days for something that should have taken at BEST 2 hours. HORRIBLE!

Frank Gay services has got to be the most expensive, most untrained, and just plain don't care about there customers in any way.
I know of a home on Eggleston in Orlando that Frank Gay Services remodeled with it being full of black mold, they buttoned it up called it finished, then never said anything to the home owner Doug. If you know Doug on Eggleston in Orlando please have him contact me here.

I was originally unhappy with Frank Gay Services with their response time. After talking to a customer experience coordinator, they made sure that my issues were resolved.

Best Home Services - Frank Gay Services - integrity -home solutions Tampa Fl are the same company will cheat lie and cover up. Their technicians say you are signing a credit application, and you are not sighing that at all that is fraud and I have witness that was on the phone at the time. And this person heard the whole conversation you cannot trick or deceive someone that is fraud. Then this company go's throw all your reviews saying that I am attacking the reputation with false accusations. Bring it. I have all the documentation to prove that I won everyone. Gift design I got my $99 back. Abram customs they damaged are stove got $1,200 back the cracked granite got $500 back. Amazon they paid for my covers the company who mad the covers paid for my damage furniture. AND I HAVE EVERYTHING TO PROVE MY CASE. So, what this company is saying that I have no right to post reviews. We filed a dispute with our credit card and this company sent a text saying the dispute was closed and went in the business favor that is a big fat lie and sending a copy to us which never happened. This company is only good for one thing is lies fraud and price gouging. They put a 3-ton air unit in when we had a 2 1/2-ton that's what are receipt says. The google reviews you can't trust and the BBB you can't trust because the companies are paying the BBB Fraud in the inducement occurs when a person tricks another person into signing an agreement to one's disadvantage by using fraudulent statements and representations. Because fraud negates the "meeting of the minds" required of a contract, the injured party can seek damages or terminate the contract. I REFUSE TO BE BULLIED BY AND HARASSED BY THIS COMPANY. AND NO ONE IS GOING TO TELL WHO I CAN POST A REVIEW ON. AND I HAVE ALL THE PROOF I NEED TO EXPOSE THE TRUTH.THE MORE YOU FIND OUT ABOUT THIS COMPANY IT MAKES YOU SICK ALL THE YELP REVIEWS ARE BAD HOW MANY NAMES DOES THIS COMPANY HAVE. THE PEOPLE FOR THIS COMPANY SHOULD BE IN JAIL