Freedom Mobile

Do not purchase anything from this company. They make promises to make you sign up/renew plans and then don't enter the details
For eg promising to waive remaining fees to get you to switch to a new phone and then the rep is not in the country and the staff in store don't want to assist or make things right. I've watched them assist Fido customers with issues of a phone that they never sold to them. But ignore a 10 year loyal customer?

After 10 years of being a loyal customer and putting up with horrible coverage I am away for 6 months in Europe and they cannot give me a lower rate for the period since I am not using their service other than receiving text messages. Unreal. They offered me a 30 dollars a month "suspension" but I cannot use my line. This is just bad. Stay away. Also horrendous customer service as of late, 1.5 hours in que last time. Not good.

Today myself and my brother went together to buy a plan with iphone 15 for 77 dollors later on we went to walmart and the same plan was for 72.My brother phone freedom and he get that 5 dollors discount, but when i phone them they said we are sorry can't give it to you.I will say very third class customer service.I will return my phone

Customer service agents are disrespectful and I will be canceling my service first thing. Teach your reps how to show respect to customers. No one calls me b word, especially not some agent who thinks he/she is a God for answering phone calls for living. Disaster of a service!

One of the most incompetent phone service providers I've ever dealt with. We registered 6 lines for our company and when it came to setting up the phones or taking our credit card information, that was all smooth from Freedom. When we decided to move to another provider, Freedom then stated that I did not have authorization to make those change to the account. How could I not have authorization to cancel the accounts when I was the one who setup the account? They said I would need to present myself in store for identification and to add myself as an authorized user. I explained that I was no longer in Canada and couldn't do that. I thought I could send our operations manager instead, but nope, it had to be me. I explained that it was unrealizable for me to buy plane ticket to fly back to Canada to present myself in person at a Freedom store to cancel an account. They said there was nothing that could be done about it, they had no other way to close the account. I had to contact VISA to chargeback the card and file a complaint with CCTS. This company is a complete joke.

To be a successful business organization in today's time - it is ABSOLUTELY essential to meet the customers' need and maintain good relationships with consumers; especially if you have grown to be a well-known and well-reputed cell phone carrier in the recent years AND considered to be amongst the top cell carriers that are well-renowned. The fact that Freedom Mobile do not offer a pause of billing temporarily after the customer informs and communicates to Freedom customer service that she will be temporarily out of country and returning in a few months - shows lack of trust and care for the customer on Freedoms end. As many other cell carriers that are well-known such as Rogers, Bell, Fido and various others offer the policy to temporarily pause contract and continue when there usage resumes - Freedom should offer this as it costs the company nothing to have this clause in effect. In this situation - the customers' payment history should demonstrate to the agent of his/her loyalty. Again - Freedom has demonstrated lack of understanding for their loyal customer.

PHONE: Samsung Ultra 5g

KEY POINT TO NOTE - the cost of the phone had been PAID IN FULL. Only discrepancy is the 2 year contract time period had yet not been fulfilled - but this does not mean you charge your customer around $60-$80 monthly for a phone/data plan when there has been NO USAGE WHATSOEVER!

WORST PART for the customer - imagine your phone is lost/stolen - you return to your country and receive a $424 bill instead of being given the opportunity to resume contract and move forward or come to another negotiation.

RESULTANTLY - I will share this bad experience with people that I know as it is STRESSFUL being burdened unfairly. People need to become more informed when choosing their carrier as the billing in Canada is highest in the world. Often times - people neglect and oversee potential consequences for contractual matters in a hurry.

Positive remark: Other than this, Freedom mobile experience has been good. Understood that they offer better and more reasonable prices as compared to its competitors - they fall below in seeing long-term benefit, profit and gain. Suggestion - broaden the horizon when it comes to signalling and network issues. Since my phone/data service has been good on the most part - I expected Freedom to be cooperative at bare minimum.

When customer service is not good - doesn't matter however good the product is and affordable prices - you want to build positive relationships with the customer so that they continue to do business with you and recommend you to other people. Word-of-mouth travels faster than what one may consider. (RECOMMENDATION for Freedom)

Plea: To dismiss charges for no cell phone usage and only pay what is owed (cost of phone) - NEGOTIATE billing. I am called on daily basis and sent mail. Would like to be given time or finish this matter as close as possible to the real situation.

I have communicated all details with Freedom collections - yet being disturbed with reminders and numerous calls on a daily basis.

From a consumer who is unemployed currently.

Existing 2million + customers are ignored. You cannot get a new phone without changing to new plans.
Price freeze is useless for existing customers. To keep the same phone plan you have to buy outright from Apple/Samsung/Google...

I am extremely disappointed that I must give 1 star to leave a comment as Freedom Mobil in no way deserves even 1 star.

Sitting still at my kitchen table in Aldergrove, BC. In the area of 248 Street between 28 Avenue and 30 Avenue there is virtually NO SERVICE. I can't connect to 611 to complain unless I leave the area.

Once I leave my home area the service improves to the point where it is just very bad.

Their service map is in no way accurate for the area in which I live or the service on 16 Avenue between White Rock and Abbotsford, BC.

Overcharge Bill & refuse to refundable. Call agent going to refund but end up not refundable. Beware of Freedom Mobile.

I called for refund for being charged for more than 2 yrs after l completed paying for my phone. This is not what l was told when l purchased the protection but they continued stealing from me without my knowledge. They are thieves

Price freeze is marketing tactics.
New customers may get a new phone now.
After 2yrs you must change a plan to get a new phone.
Now existing customers cannot a new phone without a plan change.
Where is prize freeze promi?

I have been with freedom for just over 4 years I was pre pay and quiet happy as such. All of a sudden they switched me to a bill without my consent and have never told me anything about no spending cap I've gone 2 months before without paying and paid in full the third bill under much different circumstances money was tight and I didn't call in and speak to any agent about letting them know not to disrupt the service it would be paid in full when I got a full pay Friday so the first person gave me a promise to pay due to my emergency circumstances which they can clearly see all the stuff where I have victim services cLls going in a d out as well as police and Canadian mental health victim protection not lik im talking to friends on it its all emergency ppl I need to be in contact with so the girl today say I'm sorry your 15 dollars or your allowed cap on your account with your new bill coming out... I said ok but that's not out till April 8th so wth is the deal and we were just going in circles I felt like I was talking to a bot. I would have gotten further so I suggest DONT USE FREEDOM IF U HAVE CRAZY EXS THAT STALK YOU AND THE COPS COULP POTENTIALLY TAP OR JAM YOUR PHONE CAUSE AFTERWARDS FREEDOM TREATS YOU LIKE A CRIMINAL. AND IF YOU HAVE AND TYPE OF MENTAL HEALTH ISSUES RELATED TO DOMESTIC VIOLENCE OR RAPE OR AND TYPE OF BRUTALALITY OR TRAUMA THEY TREAT U LIKE YOU DONT EXSIST OR MATTER GO TO BELL THEY MIGHT BE A LIL MORE EXPENSIVE BUT THERE AMAZING WHEN IT COMES TO TRAUMA AND EMERGENCY SERVICES IN GENERAL IN ALL WAYS MEN N WOMEN..

I was new in canada I was confused which sim should I use,then I came across freedom mobiles,,and I take one the service was so good,now my all family members have this sim,,and we trade in as well for our mobiles.

This is what I received on my cover page of my terms of agreement.
I changed my plan to a more expensive plan no problem.

** If you received a MyTab program bonus (in the form of "Device Savings" or "Bonus Savings") offer at the time of activation or upgrade on a device you purchased, and you downgrade within 24 months from an eligible rate plan (i.e., $40 and up plans then currently in market) to a plan that is not eligible for Device Savings or Bonus Savings, or to a plan that is only eligible for a lower Device Savings or Bonus Savings amount, then you will be responsible for paying back all, or a prorated part, of the promotional Device Savings, Bonus Savings or MyTab Savings Rollover you received and are not eligible to carry forward on the new rate plan.

But when I changed my plan back to my original plan suddenly I no longer qualified for the bonus saving and had to pay the bonus savings out now, $272.00, even though this plan also qualifies for the bonus.
When I contacted the manager on shift he reffured me to the terms of agreement / my tab additional terms of service paragraph 5.
Good luck finding it, this took me awhile to find, this is where it states that if you change to a lower rate plan you must pay the difference.
This makes no sense to me since I never changed to a lower rate plan that was less then my original plan and they never gave me a $272.00 credit when I had switched to the more expensive plan.
I was told when I joined freedom mobile that I could change plans with no penalty as long as I stayed with a 5G plan.
Well they lied, don't change your plan unless you are getting a more expensive one.

If you want the worst service, you should join them!
The phone won't work the moment you leave one grid in the city, it will switch to 3G hundred times a day. They will get you on the cheap plan and then find million other reasons why should you pay extra. And by the way, the customer service is bunch of untrained clueless staff who need to put you on hold to read a manual in order to answer you!
Date of experience: August 05,2023

If you are reading this PLEASE consider ANY other cellular provider. Worst service provider I have ever encountered. Often times you will not have cell service bars in the very city that you live in. If you leave the city you will not have any way to contact anyone because Freedom's bars are in the toilet. They will not let you end a contract even if their services don't work as advertised! Paid my phone bill and they still suspended my services. Run by capitalist dogs! This company is a pathetic public embarrassment of a cellular service.

Worst cell carrier in Canada called for support for annoying Chinese and Indian scam calls and they offered little to no help. Its no mere coincidence that a Punjabi answered the tech call as I am now convinced these Indian in Canada are selling Freedom Mobile customer information to Indian scammers. Their cell network is constantly being hacked by them and they use the forwarding feature to hide their tracks.

Freedom mobile is terrible, they charge you for services you didn't get, even though I don't have a monthly plan and I'm on a month to month basis, and when you talk to customer service they refuse to unsubscribe you from things you don't want and don't use and continue to charge you for it, also when you go to the office store where you signed up, they refuse to close the account, claiming that it can only be done over the phone with head office, and then when you call head office they refuse to close the account saying it's to "early" in the month to close the account, they say to call back in 2 weeks, when I call back they say it's still to early to close the account because their system won't do it, so I told them to make a note on their computer that I'm closing the account before my next billing cycle, which they didn't do and began to send me bills for past due, that doesn't even make sense because I on a month to month basis, my service got cut off every month at the billing cycle date, and would only be restored after payment again. Now it's months that I'm no longer with them and they still trying to extort money from me, money I don't owe to them because I never had a plan, only on a month to month basis, so in my books Freedom mobile sucks, I don't recommend it to anyone, there are better cell phone companies like CHATR mobile that offer much better service.

C/S in Philippines, have no idea what is going on in Canada; freedom stores never answer the calls; lack of phone stock, overall terrible. Looks like we all customers are on the same page: 1 star review. Freedom owners, wake up.

I contacted the company and was told that I can use LTE watch with existing plan without additional payment. Therefore, I have bought an expensive Samsung Watch 6 Pro with LTE function. To my surprise when I wanted to activate the service I has been informed that Freedom mobile does not support Samsung Smart Watches, they support only Apple watch. What? So...be informed.

Once they make a mistake, there is no way of contacting them. The phone number puts you on hold forever and a non-native english speaker will read you terms and conditions. Do not expect a resolution

Horrible service provider! They tricked me into purchasing a phone where I'd only pay $95 a month including the phone and service fee per month for 2 years and when I found out it's actually $150 a month I decided to return the phone under the 14 day buyers remorse. They told me to wait for them to mail me the shipping return label so I did, 5 days later I called because I hadn't gotten it in the mail as yet. The went on to tell me today that I'm now over the buyers remorse days and there is nothing they can do for me! They are now forcing me to pay for the phone up front or stay with this $150 plan I cannot afford! I'm so angry they tricked me! Don't go with freedom mobile! They are snakes and savages!

Freedom Mobile Negligence Freedom Mobile through their negligence allowed a sim swap to happen to my account. I was robbed of my identity. The person that was given access to my identity through Freedom Mobile deactivating my SIM card without any prior notice, then giving a new SIM card replacement to a unknown person at one of their locations. This unknown person was able to gain access to all my personal information that I have on my phone. My bank accounts and Coinbase wallet was hacked. I have suffered a financial loss along with my identity. The unknown person used my stolen identity to create other fraudulent accounts in my name. Freedom does not stand behind their customer privacy policies. They will not accept any responsibility for their negligence. If you value your Identity, remember freedom mobile has allowed 1.5 million customers information to be leaked do to their lack of protection customers privacy information from web access. So now this customer account information is being used against their own customers to be robbed and have their identity stolen like me. They will not take responsibility or protect your identity or account. Do a search for Freedom Mobile hacked accounts.