• Fromages.com

Fromages.com

Overview

Fromages.com has a rating of 4.32 stars from 60 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fromages.com most frequently mention french cheeses, and excellent customer. Fromages.com ranks 16th among Food & Drink Other sites.

  • Value
    3
  • Quality
    3

This company does not typically respond to reviews

What reviewers want you to know

Positive highlights

  • Very easy to order french cheeses all over the world.

Critical highlights

  • I have been in contact with a customer service rep and a manager.
How would you rate Fromages.com?
Top Positive Review

“Excellent customer service”

Pascal B.
2/9/23

Fromages.com took on them to resend my package at no additional cost to me after it was stuck for a week in Memphis (certainly because of the storm that hit this area, but frankly, also a huge backlog and inefficient management of the delayed packages between the US Customs and Fedex). Fromages.com responded to all my inquiries in a timely fashion, very respectfully and they ultimately decided to resend the whole package to me directly to ensure it would arrive fresher and sooner. If you are dying to try new cheeses at a reasonable price, particularly those you cannot find locally, I highly recommend Fromages.com. I bought a mix of cheeses that makes the French "raclette" experience richer and more flavorful. Why limit yourself to just raclette cheese. I tried Morbier, Abondance, and Beaufort. Awesome!

Top Critical Review

“Awful experience”

Bruno L.
1/17/23

Awful experience, which got even worse after speaking with their "Customer service". Where to start? Maybe with the 500g cheese missing in my order? Or maybe with the ice packs who were melted? Or the 925g cheese received instead of 1kg (this is "normal/acceptable" according to them). I tried to reach out to their Customer service in different ways and it took them 5 days to get back to me. They did not even apologize and gave me a $20 credit "to use later" for all the issues mentioned above. Never again.

Reviews (60)

Rating

Timeframe

Other

Reviews that mention popular keywords

french cheeses (5) customer service (4)
Thumbnail of user pascalb56
1 review
0 helpful votes
February 9th, 2023

Fromages.com took on them to resend my package at no additional cost to me after it was stuck for a week in Memphis (certainly because of the storm that hit this area, but frankly, also a huge backlog and inefficient management of the delayed packages between the US Customs and Fedex).

Fromages.com responded to all my inquiries in a timely fashion, very respectfully and they ultimately decided to resend the whole package to me directly to ensure it would arrive fresher and sooner.

If you are dying to try new cheeses at a reasonable price, particularly those you cannot find locally, I highly recommend Fromages.com.

I bought a mix of cheeses that makes the French "raclette" experience richer and more flavorful. Why limit yourself to just raclette cheese. I tried Morbier, Abondance, and Beaufort. Awesome!

Thumbnail of user nicolasm106
2 reviews
1 helpful vote
March 9th, 2021

If you like truffles, both white and black, and the best soy sauces, take a look at fromages.com

Everything is perfectly packaged.

Shipping
Thumbnail of user brianh934
1 review
0 helpful votes
December 21st, 2019
Verified purchase

Even though there's a lot of good French cheese to be found in the U.S. (even at Trader Joe's!), there is so much more that cannot be found, especially aged and seasonal cheeses, such as Mont D'Or. We may not be able to visit as often as we'd like, but at least we can get a taste of what we're missing!

Prices are reasonable. Shipping ain't cheap, but it's quick and the cheese is well-packaged.

First-time customer who will be back.

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Thanks for this feedback :)

Thumbnail of user brunol57
4 reviews
9 helpful votes
January 17th, 2023

Awful experience, which got even worse after speaking with their "Customer service".

Where to start? Maybe with the 500g cheese missing in my order? Or maybe with the ice packs who were melted? Or the 925g cheese received instead of 1kg (this is "normal/acceptable" according to them).

I tried to reach out to their Customer service in different ways and it took them 5 days to get back to me. They did not even apologize and gave me a $20 credit "to use later" for all the issues mentioned above.

Never again.

Service
Value
Shipping
Quality
Thumbnail of user teresar478
2 reviews
0 helpful votes
November 6th, 2021

This is one of my go-to vegan spots. There are no bad options on the menu and the portion sizes are generous. The food is cooked with lots of flavor and the menu has a good variety of different types of foods (i. E. tacos, burgers, pizza, salads, etc). I highly recommend the seasoned fries.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnk1238
1 review
4 helpful votes
January 25th, 2019

First they sent en email saying that my card is not going through. I canceled that order. Three days after that they charged my card again. I called my bank and told them about fraud on my account. Those french scumbags sent me an email with some jibberish about my refund. I never got my refund $318 plus they charged me $20 on top of 318 dollars. So be aware of these criminals. This is not legitimate company, they are bunch of hard core criminals stealing your money.

Thumbnail of user rogerf99
1 review
0 helpful votes
December 7th, 2019
Verified purchase

If you are not lucky enough to live near an affineur and want to experience top quality cheeses that have been matured to perfection this is your chance. I have been a fromages.com customer for years and have never been disappointed. The best cheeses form all over France (and other European countries) delivered in perfect shape with mind blowing flavors. If you want to taste the best cheese has to offer, I cannot recommend fromages.com highly enough!

Service
Value
Shipping
Quality
Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Thanks for this feedback, we're happy to count you in our customers

Thumbnail of user kunioi
1 review
1 helpful vote
November 27th, 2019
Verified purchase

I didn't have enough one of ordered goods.
(chaource PDD)
I'm requesting a repayment through KUREMA in a Japanese agency.

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

We're sorry about that, please contact our customer service at info@fromages.com
And we will find a solution.

Thumbnail of user farwellc
1 review
0 helpful votes
December 6th, 2019
Verified purchase

In addition to a wide variety of cheeses I love the fact you can pick the exact arrival date. I also appreciate that they tell you how much more weight in product you could add before your shipping costs increase. This is a helpful feature on their site! Excellent customer experience!

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Thanks for this feedback

Thumbnail of user km664
2 reviews
0 helpful votes
November 23rd, 2019
Verified purchase

It was easy to order in advance. The website automatically filtered items that were unavailable for export to the US, and my order arrived exactly when I asked. Everything was well packaged and the cheeses themselves were, without exception, absolutely incredible. I appreciate the professionalism, ease, and quality of every part of of my first and definitely-not-final ordering experience.

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Thanks, we're happy to count you in our customer!

Thumbnail of user cecilial44
1 review
0 helpful votes
November 22nd, 2019
Verified purchase

They're great. Cheese arrives promptly and very well packaged. Wide selection. I have already ordered 3 times and was not disappointed

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Thanks for your feedback :)

Thumbnail of user davidt952
1 review
0 helpful votes
December 11th, 2019
Verified purchase

I Would like you to ship exactly what we order. I recently ordered a 500g piece of cheese to serve a group of friends. On the same order, I ordered a small piece of the same cheese to give to another friend. Instead of receiving 1 large and 1 small piece, I received all of that same cheese in one large piece. I was unable to deliver to two places without first unwrapping and cutting the cheese into the sizes I ordered. It would be great if you ship the exact sizes I order.

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Sorry for that, please contact the customer service info@fromages.com

Thumbnail of user kelseys142
1 review
0 helpful votes
December 7th, 2019
Verified purchase

I was amazed at the coordinated overseas delivery to the United States. I had my doubts that my cheese would arrive on time and in good quality but it arrived just as promised and was of excellent quality! I couldn't be more pleased. The cheese was enjoyed by all at our Thanksgiving celebration along with the complementary bottle of Beaujolais Nouveau which was an unexpected surprise.

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Thank you for this feedback, we're happy you liked our company and our cheeses

Thumbnail of user paulb420
1 review
2 helpful votes
February 15th, 2018

My first delivery arrived inedible after a week in transit. Cheeses were covered in slime. The customer support has not responded for over a week.

The packaging is wasteful, plastic/styrofoam/foil/gel which cannot be reused or recycled. It is also bigger than necessary.

Tip for consumers:
Get your cheese from a local market instead.

Service
Shipping
Returns
Thumbnail of user mvv
1 review
0 helpful votes
December 4th, 2019
Verified purchase

Always satisfied.
Most of the time the cheese is perfectly matured.
Thank you for making this happen...

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

You're welcome and thank you to be our customer :)

Thumbnail of user violetc13
1 review
2 helpful votes
September 28th, 2017

I was very excited about this order, spent over $100 on it. I planned on it to arrive on a specific day, followed its path, signed up for alerts on the delivery. Got home to a tag on the door from FedEx. I frantically called them, and they informed me that a signature was required, which I was unaware of. They offered to drop off the package on their way back to the station, since it was food. The package arrived melted and had a horrifying smell. I contacted the company and their response was to make a note next time to nor require a signature; however FedEx informed me that it was their policy to never leave packages at the door - so I am confused. Recommend they use dry ice like ButcherBox, where the food always arrives perfectly at my doorstep. Out $100 and very sad.

Thumbnail of user jenniferl690
1 review
0 helpful votes
December 1st, 2019
Verified purchase

After moving back to the US from France it's great to have wonderful authentic French cheeses to make us feel at home. Fromage.com never fails on delivery and quality. Sometimes the price is a bit high, but still overall an exceptional product for an area With very limited French cheeses.

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Thanks, happy you liked our cheeses!

Thumbnail of user pierreg52
1 review
0 helpful votes
December 11th, 2019
Verified purchase

Everything came to US without any problem. A little bit of France for your meal during cold winter! The package is also very nicely done: cheese inside were still cold after a 2 day trip.

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Thanks for this feedback

Thumbnail of user wy11
1 review
0 helpful votes
December 19th, 2019
Verified purchase

Delivery was prompt and on time, packaging was exquisitely done. Loved the pamphlet. Perfect for gifts.

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Thanks for your feedback

Thumbnail of user mersolg
1 review
0 helpful votes
December 3rd, 2019
Verified purchase

The name pretty much tells you all - if you want French cheeses, this is an excellent site.

The cheeses are, look, feel, and taste like individual farmhouse cheeses with lots of individuality, textures and character. They are packed in individual wrapping and cooling packs, so they arrive just as they were sent. They also come with labels and descriptions so you know a little bit more about them.

You will find all kinds of cheeses you would never see at your neighborhood grocery store, and its fun to try the different methods of preparation of cow, goat, and sheep's cheese.

Last Easter we brought a platter to a family/friend gathering and found it was the hit of the afternoon, with many of the selections drawing high praise.

The website is easy to navigate. Everything is laid out with photos and descriptions. You can also buy groups of cheeses, which we found to be well chosen to both complement each other and provide variety.

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Thanks for this review, we're glad you liked our website and cheeses :)

Thumbnail of user feliciaf33
2 reviews
0 helpful votes
December 12th, 2019
Verified purchase

I have been a loyal customer of Fromages.com for approximately 20 years. Catherine always provides excellent customer service!
I think it is very special to be able to order cheeses direct from France. The quality is always superb and the prices are generally less than the USA.

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Thank you for this feedback, always a pleasure to deliver you some cheese :)

Thumbnail of user marlenem120
1 review
0 helpful votes
December 14th, 2019
Verified purchase

I have had several amazing experiences with fromages.com so far. I'm a loyal customer for life! Thank you so much for making these wonderful cheeses available to us in the U.S.!

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

You're welcome! We're happy to count you in our customers

Thumbnail of user patriciab967
1 review
0 helpful votes
December 4th, 2019
Verified purchase

The cheese selection was delicious and well chosen
It arrived on time with expert packaging
The cheese includes small cards to identify each cheese which guests in particular enjoy
An absolutely lovely experience from beginning to end - if only it didn't have to end.

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Always good to have feedback from our customers, Thanks to you for this review

Thumbnail of user clarad42
1 review
0 helpful votes
November 25th, 2019
Verified purchase

We ordered from Spain wondering if the service would be as fast as they were assuring. Not just that they were faster than what we were expecting, but the quality of the cheeses is absolutely great, and they arrived in the best possible shape. So so satisfied. Will definitely buy more.

Thumbnail of user fromagesc
Fromages c. – Fromages.com Rep

Thanks for this review :)

Thumbnail of user webbt9
1 review
0 helpful votes
December 6th, 2019
Verified purchase

Loved our cheese! Perfect complement to our holiday meal! So many delicious choices. This is our second time ordering and we will definitely choose this site again. Many thanks!

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Thumbnail of user fromagesc
Fromages c.
Typically does not respond to reviews

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