Function of Beauty

Function of beauty is corrupt! Do yourself a favor and find a better company (with better products). I tried Function of beauty once due to a discount code. The products were fair at best. I would have been upset if I had paid full price for them. They are not worth the money, but that's not my main issue. I canceled my account and subscription with them months ago (think early 2023). Recently, I received an email stating that my next subscription/order would be on the way soon and I would be charged if I didn't log into my account and cancel it before the date specified. Well, because I already canceled my account, I was unable to log in. So I attempted to contact customer service via email. They still have not responded and I have sent about 10 emails at this point. Next I tried to use their "Live Chat" feature on the website. What a joke! It doesn't work. It's simply there to mislead customers! Then I tried their chatbot, which eventually just emails their customer service again, so it's useless. This is the most unprofessional and corrupt business practice! Lies on their website, charging customers without their consent, ignoring any attempts at communication. Please, be safer with your information and use Prose or a different company instead!

First of all, they either pay people to leave positive reviews, or the reviews are from people who work for the company (that goes for reviews on other platforms too, INCLUDING THEIR OWN WEBSITE, and also delete negative reviews on their own website).

Secondly, their shampoo and conditioner do not do anything. I have tried several different combinations and did not see any visible results after using the entire bottles, both times. For the price of around 50 dollars, it is SO not worth it. This stuff should be priced about 10-20 dollars given the value.

Thirdly, the way they handled a situation just turned me off from them COMPLETLY! Let me explain. I ordered another shampoo and conditioner (giving them a third and final try) in May. I understand this is during the COVID crisis so did not put up a fuss about a longer than normal delivery time. After 2 whole months of waiting, I got an email that said my package was delivered. I looked everywhere around my mailbox and did not see a package. I contacted FoB, AND the USPS to try to figure this out. Long story short, FoB sent me another package for free. Well, I didn't receive that one either (another month had passed). They refused to give me a refund because I said I did not want a third replacement after dealing with them for MONTHS! I finally had to contact my bank and issue a chargeback claim for a fraudulent company. I got my money back through my bank but this is the last time I will EVER buy anything or even speak a word about this company unless it's something negative.

A product that is worth every dime you spend! The customization process is so unique and it matches all my requirements. From the color of the shampoo and the conditioner, to the size and the purpose of it, it is just amazing! The smell is wonderful and it works so well.

Perfect. Well i have been using their service and i will be using their service again. Thumbs up for functionofbeauty.com