• Garrison Locks

Overview

Garrison Locks has a rating of 3 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Garrison Locks ranks 5th among Locksmiths sites.

  • Value
    1
  • Shipping
    1

This company responds to reviews on average within 1 hour

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
1
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How would you rate Garrison Locks?
Top Positive Review

“Had more hook locks fitted by the team at Garrison Locks. Nationwide installation service!”

Gary N.
10/13/23

Had more hook locks fitted by the team at Garrison Locks after an attempted forced entry! With Nationwide installation service! Came out to multiple sites and fitted hook locks and anti-drill plates to my vans. 9 in total and 4 in different areas. Logistically they had it all done in 3 days. Absolutely brilliant and minimal downtime for my engineers.

Top Critical Review

“Poor van locks.”

Jasen F.
2/14/24

Set of hooks locks for a Transit Custom. Side door sticks out far enough for a set of molegrips to easily attack. Following an email exchange I gave up on dealing with Garrison Locks and sourced my own barrel. Very poorly fitting lock and even worse customer service.

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user garyn236
1 review
1 helpful vote
October 13th, 2023
• Updated review

Had more hook locks fitted by the team at Garrison Locks after an attempted forced entry!
With Nationwide installation service!
Came out to multiple sites and fitted hook locks and anti-drill plates to my vans.
9 in total and 4 in different areas. Logistically they had it all done in 3 days.
Absolutely brilliant and minimal downtime for my engineers.

Tip for consumers:
Great range of products for DIY or Garrison install team to fit for you.

Products used:
Van hook locks, anti drill latch shields and some seat covers.

Thumbnail of user garrisonl
Garrison L. – Garrison Locks Rep

Thank you again for your continued custom.

Regards
Custom support team
Garrison Locks

Had van locks fitted 5 star service
September 13th, 2020
• Previous review

Had van locks fitted 5 star service. Fitter turned up on time to help me fit van locks I purchased.
Fitter installed my van hook locks and left me with a service card and lubricant.

Tip for consumers:
Garrison locks seems to be my preferred van lock company after using other companies.

Products used:
van hook locks for load area doors

Service
Value
Quality
Thumbnail of user jasenf7
1 review
0 helpful votes
February 14th, 2024

Set of hooks locks for a Transit Custom.
Side door sticks out far enough for a set of molegrips to easily attack.
Following an email exchange I gave up on dealing with Garrison Locks and sourced my own barrel.
Very poorly fitting lock and even worse customer service.

Products used:
Transit Custom hook locks.

Value
Shipping
Thumbnail of user garrisonl
Garrison L. – Garrison Locks Rep

When installing Garrison Locks, it is imperative to adhere meticulously to the fitting guides provided. Incorrect measurements may result in the cylinder protruding beyond necessary dimensions. Our installation team boasts extensive experience, having successfully fitted these locks on thousands of vans without encountering any issues with either installations or instructions. Were such concerns to arise, we would undoubtedly receive numerous complaints.

Consequently, any fitting discrepancies can be attributed to customer error rather than any deficiency in Garrison Locks' products.

Although shorter replacement cylinders are available, the customer did not submit a request for this option.

Regards
Tech Team Garrison Locks

Thumbnail of user chriss983
1 review
1 helpful vote
November 15th, 2018

It all started off so well, I spoke to a very pleasant lady who was knowledgeable and shared with me what I should get to cure the situation with the broken lock on my transit custom after an attempted break-in. The price was fine and everything went well with the delivery etc. I booked it in with my trusted local mechanic to fit the lock.
Today the mechanic rang me to say that he was having issues fitting the lock. I gave him the contact number for Garrison Locks. He contacted them and spoke to a director "Richard". This is where it started to fall apart, Richard was insisting that the customer had ordered the wrong lock and could not find the order.
After hearing this I started a group call with Richard the mechanic and myself. Now they can find the order and they now realise that it is their mistake for sending out the wrong lock. Richard Refused to send out a replacement lock free of charge, he would only send out a replacement lock if I paid for another or returned the original back to them. He said they would refund postage in this case.
My problem is that I have £14K of tools in this van and now have no drivers door lock in place. The van has had to have holes drilled in the door to accommodate the protection plate. I am led to believe that the replacement plate will not have the same centres as the original supplied, thus potentially ruining the door skin on a 2018 vehicle. I will have to put the van in secure storage until the locks are sorted out and I will not be able to use the van in the business.
The cost of this mistake on their part to me is going to exceed £1000 loss of income in a couple of days and incur further costs of van hire at the least. Richard was very unsympathetic and said it happens a lot and they do not send locks out to replace the ones sent in error as the customers don't return the original locks. He went on to say that they have thousands of pounds owed due to people not returning locks. I very strongly told him that this was not acceptable and I would write an online review to say this. This had the effect on him which was surprising, He said that "If was was going to speak to him like that then he would finish the conversation and hang up". He Did!
So I am writing this review so other people can be aware that Garrison locks obviously from what they have said regularly dispatch the wrong locks despite having all the correct vehicle information and they just don't care about the cost implications to their customer when they get it wrong. This was a good opportunity for them to make a gesture of "good will" especially as I have already recommended them for their customer service and they have had at least one order from a colleague on my personal recommendation. Buyer beware! They really don't care as long as It costs them nothing. My advice is to get your vehicle to a professional vehicle security company and get the work done as it could cost you far less in the end compared to buying a DIY kit from Garrison.
Chris Scramell

Thumbnail of user stevec569
1 review
1 helpful vote
December 19th, 2018

I had Garrison Locks come to my address and secure my van after a break-in. I had the locks fitted all in under 3 hours, driver lock upgrade and high security high level hook locks.
This kit is a superb kit and has now made my van secure.
They are busy but worth the wait :)

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From the business

Company Representative

Thumbnail of user garrisonl
Garrison L.
UK-Leading manufacturer and distributor of van loc
Typically responds within 1 hour
Garrison Locks are the UK's leading manufacturer and distributor of the Garrison Locks Security range. Including van security locks, Garrison Mul-t-lock Padlocks, keys and suited lock systems, Rated as excellent on Trustpilot.

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