• Gasbike.net

Gasbike.net

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Overview

Gasbike.net has a rating of 1.58 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gasbike.net most frequently mention customer service problems. Gasbike.net ranks 28th among Scooters sites.

  • Service
    11
  • Value
    10
  • Shipping
    11
  • Returns
    9
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
See all photos
How would you rate Gasbike.net?
Top Positive Review

“2021 bikes”

robert v.
10/25/21

Killer bikes i own two of them i called gasbike.net they get back to me fast give me alot of input about the bikes very smart the prices was right

Top Critical Review

“They don't redund”

K S.
4/6/23

I called them 3 times and they didn't pick up and hung up. Emailed them twice to no reply. I'm left with a 100 dollar pit that I can't sell because no one would buy it. Bs return policy. If you buy anything from here do your research otherwise you'll end up losing money. Also their shipping rates for countries outside of the U.S are complete garbage.

Reviews (19)

Rating

Timeframe

Other

Thumbnail of user ks1295
1 review
2 helpful votes
April 6th, 2023
Verified purchase

I called them 3 times and they didn't pick up and hung up. Emailed them twice to no reply. I'm left with a 100 dollar pit that I can't sell because no one would buy it. Bs return policy. If you buy anything from here do your research otherwise you'll end up losing money. Also their shipping rates for countries outside of the U.S are complete garbage.

Tip for consumers:
Worst company I've bought from

Products used:
9 bolt sprocket adapter

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlyu628
1 review
0 helpful votes
November 2nd, 2022
Verified purchase

Ordered the silver slant motor. So after 3 shipments we are still missing pieces. They now state that 30 days out they cannot take returns or help with the missing parts. Customer service actually hung up on us when we were trying yet again to get either the pieces or make arrangements for a return. Never again. Never!

Thumbnail of user michaelm7441
1 review
1 helpful vote
July 29th, 2021

I purchased a few items from Gasbike and they were all junk. The most recent was an aluminum throttle assembly with grips that are made specifically for the phatmoto rover and the grip doesn't fit on the throttle tube it comes with. I talked to Lorenzo and sent him photos and he was supposed to look at them and let me know in a couple days. That was over 2 weeks ago and he won't respond to my emails and when I call they put me on hold and never pick up the phone again. I tried to post a review on their site about this problem and of course that review has never seen the light of day. They have alot of cool bikes but there's some kind of problem with every single thing. I bought 2 bikes from them thinking there's no way everything they sell is junk but they proved me wrong. I highly recommend buying from another vendor instead of gambling on GASBIKE.NET

Tip for consumers:
The gasbikes are really cool but plan on fixing them often and possibly immediately after the very first pull start like my second bike and the pull cords are always out of stock so I'm assuming it's a very common problem like the clutch that comes with it. I recommend buying from another vendor before gambling on GASBIKE.NET

Products used:
2 Phatmoto Rovers that I had to purchase replacement parts within the first month of buying them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rylans11
1 review
0 helpful votes
October 18th, 2021
Verified purchase

TERRIBLE DEFECTIVE PRODUCT. Will not be buying from them again. Contacted their phone service and nobody picked up for a whole hour during their business operation times. The motor mount wouldn't even let me screw in 1 bolt along with two small holes for the front. Had to drill them out, still wouldn't fit because the CNC mount was too small. DON'T BUY FROM THESE TERRIBLE CORRUPT PEOPLE! 40 DOLLARS DOWN THE DRAIN. Contact me at
*******@gmail.com I can send you my videos of the product since it won't let me here. Overall disappointed, shipping was slow and packaging was just a plastic bag and a cardboard box. Shavings from the factory came free with it which gave me a splinter.

Tip for consumers:
Make sure you find a product with reviews, unfortunatley I was the first to buy one. Take steps and improve, it's all a learning process

Products used:
CNC motor mounts, front and rear. Defective from designer, which is non-functional.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ajs102
1 review
0 helpful votes
June 8th, 2021

I have purchased a gas bike kit on line. Two weeks later no emails or phone calls or any notifications. Tried calling their number several times no answer. Finally after two weeks received a refund from PayPal with no explanation why I did not received my product. TOTAL BAD BUSINESS PRACTICE, RUDE AND UNACCEPTABLE. I will not recomend to anyone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user allens403
1 review
0 helpful votes
January 19th, 2022

My son order a 2 stoke engine kit from GasBike. After assembly the clutch will not engage. Called GasBike and informed them of issue. Gasbike advised to adjust the clutch. We told them the clutch is as tight as it will go and it simply slips around the clutch pads and does not engage at all. They said there is nothing they will do about it. So, we are just stuck with something he paid for but will not function. We will buy and install new clutch pads, but we believe GasBike should be willing to supply these without change. They offered no help at all. Bottom line we are on our own to deal with this.

Products used:
2 Stoke Bike Engine

Service
Value
Shipping
Returns
Quality
Thumbnail of user carllukew
1 review
1 helpful vote
June 17th, 2022

They sell junk. Don't even bother about warranty. They need to be out of business. Scammers and robbers.

Tip for consumers:
Don't even bother.

Products used:
Phatmoto 2022

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnm10258
1 review
0 helpful votes
July 29th, 2022

No customer service, bike is cheep Chinese junk. I had to replace clutch had to buy new one. They sent me a cheep used one!? Don't buy thiS BIKE

Thumbnail of user jimmyk89
1 review
0 helpful votes
September 5th, 2021

I purchased the monster 90 4 stroke bike engine kit from gas bike and it has been nothing but problems for me. First off I wasn't getting a spark so I replaced the ignition coil and sparks just fine now. Next I found out that they never sent me a centrifugal clutch with my kit so I called gasbike and talked to steve and he tried making it sound like I have no idea what I'm talking about, but I've been building bikes for over 10 years. He told me I placed my order over 30 days ago so the warranty is up. I didnt know there was a warranty on parts that I never received with the kit. I ended up buying a new clutch for 30$. Now I got the bike completely assembled and found out that the screw on the carburetor to govern the fuel looks like it was cut off and someone filled the hole with some kind of glue so now the engine runs rich and floods the cylinder so I ordered a new carburetor for 20$. All together I spent around 70$ on missing and defective parts that came with the kit. It's kinda hard not to think someone purposely sabotaged this engine kit and this was my first and definitely last time doing business with gasbikes.net

Tip for consumers:
Go anywhere but here

Products used:
Motorized bike kit

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesr4885
1 review
0 helpful votes
September 29th, 2023

I ordered a 3hourse power trike engine kit 9 25 2023 today is 9 29 have not got it called custservice sad no evidence of order guy said call back in 5 never did keept trying to call no answer.

Thumbnail of user robertv974
1 review
0 helpful votes
October 25th, 2021

Killer bikes i own two of them i called gasbike.net they get back to me fast give me alot of input about the bikes very smart the prices was right

Products used:
paypal

Service
Value
Shipping
Quality
Thumbnail of user randalt16
1 review
0 helpful votes
August 27th, 2021

I paid for 3 day shipping and it been about a week now. Well write a review when I get the motor come!

Thumbnail of user rebeccab757
1 review
0 helpful votes
June 1st, 2020

I enjoy the bike but the quality of the parts seem to be sub par. The clutch was going bad when it arrived and have had bike about 1 month and have had to replace the clutch. Will not buy from this company again.

Thumbnail of user ignaciog41
1 review
0 helpful votes
June 22nd, 2022

Trying to reach somebody at gas bike to get a refund for my order # ******* i got a partial order delivered and trted to call but got no call back and when i stay on the line to wait the phone disconnects after 10 minutes

Tip for consumers:
buy from somebody else

Products used:
Gas bike motor

Service
Shipping
Thumbnail of user perd
1 review
1 helpful vote
June 7th, 2019

The customer service is simply awful. I purchased a springer fork and they shipped it without the part that connects the springer rods to the top of the fork. No biggie, I asked them to sent that part ASAP as I was waiting to mock up my bike and now would have to wait due to their error. I got a response on Memorial day that they would look into it "tomorrow" as it was a holiday... cool with me. The next day nothing so after 2 days I emailed again looking for a status and their reply was "They are still reviewing the case". Huh? What case? I again asked them to ship ASAP as there's nothing to review and they messed up. I haven't even asked for a discount or anything I just want my part so I asked for info so I can contact a supervisor. The reply back was "Missing claims take about 3-5 business days to be completed" and no contact info for a supervisor.

I tried calling their BS phone line... it hangs up on you at 10 min 15 sec... every time. No one EVER answers the line. Oh, and if you try to press 2 to have them call you back while keeping your place in line... don't bother, they won't call you back.

If you want to risk working with a vendor like this then you deserve what you'll get.

Thumbnail of user garyg881
1 review
0 helpful votes
June 29th, 2021

Great parts and great service you guys rock thanks for your great support and communication you guys made my project easier this company rocks

Tip for consumers:
Good company to work with

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinp1561
1 review
0 helpful votes
November 15th, 2022

kingsmotorbikes.com...gasbike.net...and nationwide accessories through ebay.com all (3) are one in the same customer service is Quite poor and if item is damaged or anything else there not honorable company and very rude LOW character...P.S. Don't even buy an engine from them through walmart.com the seller where the engine is from is kingsmotorbikes.com

Products used:
the last return policy if you buy through ebay.com that's better than buying from them directly because through ebay.com they seem to be more honorable on returns and returning calls or emails if they receive too many negatives through ebay.com they can like amazon did STOP HELP SELLING THERE PRODUCTS!

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenm749
1 review
1 helpful vote
August 15th, 2018

Didn't ship 1 item in order. It took me 4 emails and 2 phone calls to find out that it was backordered. Didn't even give me a refund until last phone call. Buy from someone else that actually cares.

Thumbnail of user seanm166
2 reviews
4 helpful votes
December 7th, 2017

I have ordered from this site twice. The first time went well. However the second time i am encountering problems... i ordered an expensive bike part and payed extra to have it shipped 1 day fed ex ground. They sent me a confirmation, i waited all day for fed ex guy who never showed... it said it was supposed to arrive yesterday "by end of day" so i wasted a whole day waiting for the fed ex truck that never showed up. And here it is the next day and i looked up the tracking number and it says "shipping label created" but fed ex doesnt have my package yet, and to contact the shipper... so i called the number pervided for the site, and it is right in the middle of business hours too. And the first 2 times i called i got put on hold and then hung up on... im on hold again as i type this, i was on hold 5 minutes then someone picked up the line but didnt say anything but i could hear people talking, i said ": hello" and boom, gotr put back on hold... i have now been on hold for 25 minutes and counting...

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1.6
19 reviews
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