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Gassen.com has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Gassen.com ranks 124th among Property Management sites.
They have left their residents at Mission Hills Villas High and dry. Property manager is out of office, vice president who has been communicating with snow crew is out of office, can't get through to client support via phone, and there's still been no plowing. We got 15 inches of snow 2 days ago and People are stranded because the association still hasn't plowed. The list of issues is endless. Low quality vendors because they just hire whoever is cheapest. Dues increase every year, they have loopholes in their rules so they can charge for things and not have to pay for them. Snow removal is a joke, it's been 36 hours and there's been nothing but a strip down the middle of the street late last night(after numerous SUVs and cars got stuck trying to get to their houses yesterday afternoon). People are having to shovel their own driveways in order to get out and get to work, even though we pay dues for that. They don't care about any safety hazards if it's going to cost them money, the after hours people say you will get a call back regarding your issue but nobody ever calls back. My townhouse is in Chanhassen and my sister's townhouse in Maple Grove is managed by the same company and she said they're terrible for them too. Stay away from Gassen Properties
They have left their residents at Mission Hills Villas High and dry. Property manager is out of office, vice president who has been communicating with snow crew is out of office, can't get through to client support via phone, and there's still been no plowing. We got 15 inches of snow 2 days ago and People are stranded because the association still hasn't plowed.
The list of issues is endless. Low quality vendors because they just hire whoever is cheapest. Dues increase every year, they have loopholes in their rules so they can charge for things and not have to pay for them. Snow removal is a joke, it's been 36 hours and there's been nothing but a strip down the middle of the street late last night(after numerous SUVs and cars got stuck trying to get to their houses yesterday afternoon). People are having to shovel their own driveways in order to get out and get to work, even though we pay dues for that. They don't care about any safety hazards if it's going to cost them money, the after hours people say you will get a call back regarding your issue but nobody ever calls back.
My townhouse is in Chanhassen and my sister's townhouse in Maple Grove is managed by the same company and she said they're terrible for them too.
Stay away from Gassen Properties
We've had this property management company for over ten years and it's been a nightmare we have been trying to end for some time now. This company hires out work to their cronies and bullies residents into forcing them to do business with inept and crooked businesses. They also have their own maintenance company that they insist residents use. As a community it's we have consistently rated them in the range of 2 out of 10 and that is what the general public tends to rate them as well. I have had to consult attorneys and the attorney general as well as the department of labor and industry to get them to do what is right. This company has had a Federal lawsuit against them (which they lost) because of the way they handle their properties. They made us hire a person who works for them to manage projects but he didn't do what he was paid to do. Their communication is horrible as is their accounting and record keeping. In numerous occasions we have been unable to access our own records and they have billed people inaccurately. Please interview other management companies and realize they are not all alike and there are many better companies than this.
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