GE Appliances

GE customer service is worse than 1-star. Apparently, they no longer include owner's manuals with their appliances, although their quick guide says to call *******000 to order a paper copy. I need an owner's manual for a recently purchased microwave. I called the number, waited on hold for an hour, and was told by their very unhelpful representative that they no longer print them at all. Then she very rudely hung up on me. No more GE EVER!

94 days after purchase GE washing machine Model: GTW465ASN9WWstarted randomly dispensing water when not turned on. Woke us up in the middle of the night thinking a pipe burst. Has done same activity 4 times now. Machine is now unplugged and water supply turned off, so useless. Called GE, warned 30 minute wait time, sat on phone for over an hour, no one picked up. Went on line to request service through GE website, plugged in data and got back a response stating,"experiencing temporary issue, we cannot process your request at this time." Over and over and over, and given another number to call, takes you back to exact same phone que warning 30 minute wait time. Absolutely ridiculous!

I had a GE refrigerator for 2 years. One of the drawers broken only after 2 years of light use. I ordered OEM drawer from GE website. To my surprise drawer sent to me had a hugh crack on it! Now I have to pay for post to send it back! And I am responsible for costs! I made this review short and don't comment on rude woman on customer service, put me on hold for half an hour and connect me to non where! GE appliances quality and customer service is a joke!

Our 2nd GE microwave in two years. This one not working the first day we installed it. Trying to get a replacement. GE says it must be non repairable to replace. This is unacceptable when it is brand new. It has so many issues, we are worried repairing may be inadequate and machine could start on fire. GE rep will not even return calls. So disappointed.

I bought a new dryer in October. It worked 2 weeks. We contacted GE for it to get fixed and they set us up with a repair guy that lives 10 hrs away! Took them 2 weeks to come look and tell us they had to order parts. A month and a half later, no parts, repair guy won't return calls, Lowes won't exchange. Extended warranty won't so anything and nobody returns calls at GE. I have spent more at the laundry mat then the thing cost! I will never work with GE again.

I purchased
Café AFFETTO Espresso Machine
Model #: C7CEBAS4RW3 and it was delivered defective. We contacted them so many times and they refuse to honor the warranty or any replacement. Terrible product and awful customer service! We will report them to BBB with official complain.

Coating popping off interior. Only 2yrs old. They won't do anything. When you spend 1500$ you expect it to last a bit longer

I bought a brand new GE front loader washer and when I got it ready to connect to our laundry room connections, I found the top plastic ring on the basket had some major nicks like something heavy hit it. I haven't even had a chance to use it yet. I've been trying to get some help from GE customer service but they've been just running me in circles. STAY AWAY FROM GE!

I am so disappointed with my choice to get cafe line for my kitchen appliances. Everything is only 2 years old - one problem after another…
Unbelievable low quality product! Never ever again GE in our lifetime…

I purchased a stove in September, by December the stove broke. Took days to even get in touch with someone to schedule a repair appt. Repair guy comes and says he can't come back till January. It's been 3 weeks and my stove is STILL not repaired. They changed our appt with no regard to someone else's schedule. GE deserves 0 stars. I can't even get a refund on a product that's less than 3 months old. I will never buy another GE product again.

The men came and knocked I let them in they spent about an hour and they left my light on toilet paper in the floor they left my electric box open used half of my dish soap for idk what, it was ridiculous how they treated our home I didn't get either of there names as I Was upstairs tending to my son. But down right dirty no respect for other people's things

Do NOT buy from GE. Washing machine is not even 3 years old and will no longer turn on. Tried to order a replacement part to fix from their website for next day delivery that showed in stock. Was told the next day that the past was out of stock and would not be delivered until over a month later. Ok. I get it, maybe the site didn't update. BUT they wouldn't cancel and refund my order. Who doesn't provide a refund for a service that they can't provide? And to make it worse the customer service was rude and dismissive. I'll never order a GE, Monogram, Café, Haier or Hotpoint appliance.

5 month old ge washer vent system. Already dead.waiting on 4 new parts to be replaced. With laundry stuck in washer for 3 weeks so far.door locked won't open.will not let me return.will only allow repairs.recieved 1 part so for from Thailand. No wonder washer died it is assembled with Thailand part.would not advise anyone to every purchase g.e.products.they are pure garbage.

I Purchased NEW a GE refrigerator for over 2K after one year almost to the year the Compressor went out and GE Refused to cover it, The appliance repair man said the compressor was more than half the cost of the refrigerator itself. I can't Express how Much I hate GE and how they treat there customers. Please Buy any product besides Ge and Pass this on to your Friends! No one should go thru this.

I placed an online order on Friday night. After I submitted it I noticed an error. No way to go back in and correct it. Customer service was closed for the weeked so I call Monday morning as soon as they opened and asked for the order to be corrected. Was told the it had already been "pulled" and I would need to return it once I received it. Remember, they are closed on the weekend. They just want to make it difficult.

I have just purchased a brand New Stainless Steel GE Microwave Oven, it was installed today and working Excellently well. The One I had before was also a GE brand which I have had for many years, it worked perfectly well, I only just decided to change to a Stainless Steel type to fit my Kitchen decor. GE Products work for me because they last a long time. I am a happy User of GE Appliances. Thanks GE.

This is now the second review I am trying to post about GE as they would not allow my first review to post on their Facebook page. I am even now more disgusted with their customer service. I recently renovated my kitchen and got all GE appliances. My fridge stopped working after 1 month and I was told there was a leak. The good news was that they said they would replace it, but turns out they can't get me a fridge until end of March or longer due to it being back ordered. I understand the back ordering issue is out of anyone's control, but it is the response I got from customer service that is making me write this review. I spoke to several different customer service agents about what could be done with the time being as I can't live without a fridge for 2 months or more. I was basically told I am sh** out of luck and told me good luck trying to find a fridge anywhere else. GE does not care about their customers and it is beyond irritating after spending thousands of dollars on their products. Do yourself a favor and pick any other company for your appliances than GE.

GE microwave mod. JVM3160RF6SS magnetron failed at 1 1/2 years old. Service call placed later because working thru GE customer service is a nightmare. Caroline in customer service is rude and did not open a case #. Four calls later I finally get a case # and transferred to Case Manager Terrell. After going round and round I was offered 70% off parts and a $115 service call. Could not get the cost of a magnetron… soooo no idea what a service call would cost. Opt # 2 pro rated cost of replacement micro wave. Did not see any pro rated pricing on $349 new microwave plus $110 delivery and installation charge. With service fee totaled &489. That's not a good choice. 3rd option buy on line on sale for $239 and replace it myself. Why not pro rate the $239 and me pay for installation. Just terrible customer support. Lots of shell game banter but nothing done. Consider this when purchasing GE… they do not stand behind their product.

I just purchased this washer new from Lowe's yesterday, and it sounds awful, so when I call there manager over that department he basically agree and recommend for me to just get a refund, so they probably have a lot of problems with this style, so beware when you purchase this it's not worth wasting your time and money.

They said since the delivery driver said he did not do it I needed video evidence! Unreal. Here is iswhat is said back to their insurance company who handles this. I also called GE and they were zero help. UNBELIEVEABLE>
Hugo, that is an absolute misrepresentation of what happened and very disappointing to hear such a statement from the installer. He asked me to sign it when the brought it inside and unwrapped it in relation to any damage to the range, it had none so I signed it. He then slid it into place but it was not adjusted correctly, so he pulled it back out and began lowered the legs and started slide it in the space and I heard a loud grinding noise and told him to stop. Next we both discovered the gouges, after protecting the floor with my kitchen rug, and took pictures of the damage. He is not being forthright as to what happened if that is what he in fact told you I will not accept this and will continue to pursue are fair and reasonable resolution.
I sent them pictures, called them, made the driver call him before he left and explain what had occurred. I should have known they would pull this crap as they left and said they could not touch the oven again in fear of damaging the floor. They literally left it in the middle of my kitchen. GE SUCKS!

Purchased Cafe 48" Refrigerator. Terrible! Terrible! Terrible! Customer Support no better. Stopped cooling within the warranty period, 6 service calls now without a cooling refrigerstor. You would think a $10,000+ Refrigerator would cool? Buyer Beware! Had no Frig for Thanksgiving, now awaiting parts until after New Years. I am boycotting GE for life, done!

There was a time GE meant something, NO LONGER!

I called GE appliance repair to get my one-year-old GE dishwasher repaired. I have now been waiting 2 weeks for parts. Repairs were supposed to be done by February 13 ( today) called the customer care and was just informed that it will be another week before the parts are in. I never received a phone call, or email to let me know this was happening. I have now taken two days off to sit at home waiting for the repair man to come, and no one has bothered to show up or make a phone call. If this is the way General Electric customer care takes care of their customers, maybe it's time to look at other companies to purchase my appliances from.

A repair is needed for my washer. Tech came twice and had to order parts each time. THREE appointments have been missed with ZERO communication on their end. Their solution? Make me wait another 2 weeks. Horrible, horrible service. They escalated my complaint and the agent had the nerve to get mad at me for just trying to get my machine fixed.