Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessI paid good money and got zilch from this company. I hope they get locked up! What a rip-off! There is a special place in hell for these people.
I paid good money and got zilch from this company. I hope they get locked up! What a rip-off! There is a special place in hell for these people.
I usually do not get scammed, but in this case, I got scammed royally. I opened up a claim asking to find relatives in Poland. To start the process, they asked for $300. Ok, I went along with it because they made a good case. Well, after persistent questioning, I asked them why have you not gotten back to me? Four months later, they told me I was a difficult case. They finally sent me a proposal for doing the research for a start of $800. What was the $300 for? Seriously, what was it for?
Do not trust these people. They will tell you the have the best researchers around, but I never saw anything. Also, they kept spelling my relatives names wrong. How can you do research if you keep getting the names wrong?
Feel free to contact me if have any questions.
I paid $1970- THIS WAS REQUIRED UP FRONT- for a WW2 narrative of a relatives' service. (Staff said that this type of project was something they had done before.) I provided documents including service record and photos to staff and the project manager. Up front I explained what I wanted. I was assured that this type of document was something that they had done before. I asked for a mid-project meeting (common in project management). The Project Manager refused this.
Communication from the PM stopped midway through. My emails and phone calls were often not answered by the PM. After months I got a file that contained a few public domain photos that are easily obtained via internet search plus some information that I had provided.
The researcher recommended I pay for more research! And cited exactly the sources that were cited in the initial project plan! I complained directly to Trace.com and Genealogists.com. They refused to make any adjustment.
DO NOT USE THIS SERVICE.
Tip for consumers:
Trace and genealogists.com are very hard to communicate with or even to find their web sites. They do not allow any revies to be posted by customers other than the reviews they post.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.