Gerber Collision

Overpriced. Bad work. Scam. They first didn't give me an estimate until they started working on the vehicle. How is that even legal. Then they busted my radiator and I couldn't even drive it off the lot. They denied having anything to do with it. Now my window won't roll up and down correctly on the door they "repaired" after I literally payed 6,500. These people are scam artist. Not only did they overcharge by thousands, broke the radiator, denied it, but they didn't even fix my damn door correctly. 1000% worst auto decision of my life I gravely regret dealing with these people.

P.s go review those one star comments and you will see I am not the only one the people have $#*!ed around!

Took my vehicle to be repaired on March 13th, it is now April 3rd and they keep forgetting or ordering the wrong parts. I will never use them or recommend to anyone.

I booked an online appointment. They emailed me and said oh we don't have any openings until December. They were very rude. Don't go there.

This is my second review. In October I had a car accident, my car was repaired, getting to that point was a nightmare. Of course I had to take it back due to a lose part that wasn't put on correctly. But the reason for my new review is the fact that my car has been repaired since December 1,2023 and to this day (02/14/2024) the insurance has not received the invoice therefore can't close out my file with the diminshed value claim. Multiple calls with Morgan the worst customer service rep I have ever experienced were made by me as well as by the insurance company. Promises that this will be handled the same day were made but nothing happened. On 2/12/2024 I called customer service at corporate and was promised a call from the General Manager of the store within 24 hours. Nothing happened. Another call was made to the shop by insurance today, another promise was made. I strongly recommend not using this shop if you value your time!

They have had my granddaughter's truck for 6 weeks and it was a simple fender bender with a deer. She has maxed out her car rental allowance and for the last 2 weeks they keep saying tomorrow tomorrow and tomorrow never comes. I called this morning to find out if it was done and they said they would check into it and have somebody call me back. His name is Kyle and when I called again they said oh Kyle's home sick I am sick and tired of watching my granddaughter go through this BS it's just one excuse after another. I called some other body shops and they said oh god no we would never have it that long for those kind of damages so if you don't care if you get your truck back anytime soon take it there

My experience at Gerber was good. Referred to by insurance company, price quote was less than others, work completed under estimated time. Satisfied with the body work. The truck was also cleaned inside and out.

DON'T TRUST GERBER COLLISON! Trust me friend, tyrn around, and go elsewhere. You don't want the headache of these loser turds. YOU NEVER EVEN ATTEMPTED TO CALL BEAR RIVER MUTUAL INSURANCE! YOU NEVER EVEN CONTRACTED THEM. They had my car for 5 days! In all that time they never got the insurance payment settled. They call Mr at 4:10pm on Friday to tell me "Your car is all ready to be picked up!" I GET TO THE SHOP AND STILL HAVE NOT HEAR FROM BEAR RIVER. DESPITE CORBIN TELLING ME " DON'T WORRY ABOUT THE PAYMENT, WE WILL GET PAID FROM THE INSURANCE DIRECTLY. Your Manager comes out and raises his voice at me multiple times "YOU ARE NOT GETTING YOUR CAR TODAY. WE ARE NOT RELEASING YOUR CAR! HOPE YOU GOT A RIDE...SO MY CAR GETS TO SIT IN YOUR PARKING LOT ALL SUPERBOWL WEEKEND BECAUSE CORBIN DID NOT GET THE MONEY FROM BEAR RIVER LIKE HE SAID HE WOULD. THIS PLACE NEEDS TO LOSE ALL CERTIFICATIONS.

I took my car to the Albertville location on Dec 27th. The guy at the front said they could get it done by the end of January. I left my car there. Got a call a week later telling me that I could drop off my car on Feb 2nd to be worked on. THEY ALREADY HAD THE CAR! I said what happened to January and they said we fired the other guy and now it would be until late February. I went in person and spoke to the GM (JUSTIN) and he said he would make it right. The next day the girl (RACHELLE) at the front called and said they made a mistake and they couldn't get to it until mid-February. I said what happened and she replied things change and I didn't need to get it fixed here if I didnt want. The GM didnt even have the guts to call me himself? He sends his rude front desk girl?
GERBER is ruining their reputation in a small town area. The former local owner who sold out would have done anything to make it right. NEVER GO HERE!

Just the silly name was enough for me to quickly figure out they weren't touching my car. My insurance specify's this baby food sounding collision repair shop but I took my car to a more reputable shop near me and, I was told it would be 6 weeks before they could take it in, however it has been 5 months. I guess they didn't want to deal with my cheapo insurance company trying to get a $2600.00 repair minus $1000 deductable approved. Gee, no wonder my car insurance is so cheap. This is what a small tree limb did to my hood in case you're curious.

Courteous people. Efficient handling of our account. Superior workmanship on repairs. A pleasure to do business with. Completely happy with the service.

Very dissatisfied with the auto repair process/ experience. Estimate given was 15-days. It took them a total of 53-days before I could get my car. Even after the Quarter panel it took them 27-days to deliver my car. Estimate date seems like just a pencil wiping process at Gerber; owner does not provide you any ETA on the repair. Seems an utter lack of planning process. Sent email to the corporate office—looks like they lack customer care. Overall, it was a horrendous experience—would not recommend.

I set up an appointment to bring my car in for body repair a month out, but when I showed up they didn't have any record of me and no appointment. Very disorganized and unprofessional agents. They didn't even try to get me in. I went to Leifs Auto Body and got in the same day. Don't waste your time with Gerber.

They have had my car 2020 G70 4 times and the repair is still a mess! Sam, the GM, lied to me then didn't call me back, INSTEAD JUST LEFT FOR THE HOLIDAY! How do you want to be treated? I last heard from Sam THREE+ WEEKS AGO. WOW, What a way to run a business, hu?

So I went to speak to Manager Travis at the Zephyrhills location on a almost $9,000 repair done to my Honda HRV. I pointed out a paint smudge at the bottom of my rear passenger door on the bottom courner section. He told me as far as industry standards if you are 6 feet away of the vehicle it's meet requirements as it was painted by hand; in other words "It's ok ' but he wanted for me to be happy so what I wanted to do? I felt that as the Manager he should deliberately should have taken care of the situation instead he directed me to speak to a Jessica to make an appointment so it can be rectified. I felt he should of taken charge as a Manager and took care of me directly as it was an expensive repair done and it should of been done the right way. I wouldn't recommend this place to no one even not even my family members which I spoke highly about the place and they checked out the repair done and noticed the paint smudge. So sadly to say I am terribly dissatisfied with this location at Gerber Collision and Glass repair in Zephyrhills.

Went to them through my insurance. Before giving the car to them bumper had a huge hole in it from an accident sure but my Blindspot sensors worked. Also for the life of me I'll never figure out why but the shift lock mechanism on the inside of the car has gone missing. I gave them the keys so there's really no reason for them at all to even mess with that yet it's completely missing. The people at the front desk honestly don't know anything they are of no help even the manager Nicole I think said the lady at the front desk had no idea what she was talking about. Either way as usual when it comes to this stuff be prepared for disappointment. Thanks for nothing. Oh the bumper was fixed, even if they did half $#*! it. And for whatever reason steal my shift lock.

I had a small accident where the front bumper, parking sensor, and grill had to be replaced. My insurance company, AAA, sent me to Gerber Collision and Glass and Gerber gave me a date of the 18th that the car should be finished. They texted me almost every day updating me that all was going well for it to be done on the 18th. At 3:34 on the 18th they texted me that the wrong bracket had come in and it would be delayed. A few days later they said that the parking sensor came in with the wrong color so they had to paint that. Another delay. Then a couple days later the wrong grill came in and had to wait for the right one. Unbelievable that they don't check the parts when they come in and make sure it's the right part. Once would be bad, 3 times is just evidence of a company that doesn't know what they are doing.
So, then the manager calls me and says it's almost done but they had left the car outside and we had a hailstorm and my car sustained $1,700 in damage. They had a clause in their papers saying they aren't responsible for acts of God so they won't cover it. So, I have to file another insurance claim and I have to pay the $250 deductible. I'm not sure if this will cause my insurance to go up in the coming years. We'll see.
If they had it done on time I would have gotten the car before the hail storm and it would have been in my garage. Needless to say, don't use Gerber Collision and Glass!

Avoid this place! Said body work was done and heading to paint. Had my car 4 extra weeks never returned calls

If this repair shop is suggested to you RUN dont walk to Lawton Collision, Jamey and Adam at Gerber Collision just tell you things to get you off of the phone. No customer service, no help whatsoever! I hit a deer on 6/9 at 7 am, my insurance company suggested Gerber Collision. My jeep was towed there from the crash, no one looked at my jeep until 06/13. I began receiving texts from them at least every other day stating that the repair was on time to be completed 06/30, I called 06/29 to find out what time I needed to be there to pick up my jeep only to be told that they were still waiting on coolant lines and they were arriving the next Mon and my jeep would be completed 07/14. I called again on 07/13 to be told that it would be ready 07/16 that painting needed to be completed. Called 07/15 to be told that the wrap needed to be finished and the codes cleared it would be 07/22.07/22 called and was told it was still at the vendor. Had my insurance company call and they were told it would be completed late that evening. Called for the next 3 days to be told it was still at the vendor for the front flare, grill and hood to be wrapped. However when I had the entire jeep wrapped it only took 3 days! I went on vacation and was told it would be completed when I returned. I called today 08/01 to be told it would be back from the vendor and the codes cleared by tomorrow afternoon. I contacted my insurance company their Administration is contacting Gerber, docking their payment and removing them from the suggested repair shop.

Gerber was a USAA "approved provider" at the time of my auto accident on 1/13/22. Repair work had to be redone twice - once for bondo work issues (contour lines didn't match the opposite side) and once for paint blemishes. Took months to get the car back and all seemed to be OK until I got an oil change - the 2 front tires had been completely chewed up. When I went back to Gerber, they found nothing wrong. I then went to an alignment shop and the left front ball joint was completely loose (causing the extreme tire wear). In the accident, Gerber repaired the right front side of the suspension - they told me the accident didn't cause the damage to the left front ball joint and I would have to pay for it. Too coincidental especially since I heard a sporadic clunking sound on the left front side in the days and weeks after I picked up my car from Gerber. Fortunately USAA agreed with me instantly and set me up with Caliber Collusion in Riverview, FL. It would appear Gerber has been removed as an approved USAA provider - not surprising to me given the issues I had with Gerber (likely I was not the first and only complainant).

Waited 4 months for parts, finally got a date to bring in my car. I went to drop it off then he said we can't do you car because we got backed up. He said I will call you with a new appointment. LOL. Never gave me a call the day before. I had my rental all set up. Took everything I needed out of my car because it was going to take 10 days to fix. Palatka is a small town not many chooses but I would not take my car there to get fixed. I called my insurance company and cashed out and went elsewhere.

My car was scheduled in on 08/10/22... after 5 and half weeks delays and okay communication from Gerber in Muncie on Mcgalliard. We got the car back. Drove from Muncie to Winchester... started putting things back into the car to find out it was not put back together. Had to return to Gerber to have it put back together... and the rubber seal was also not put back in correctly either... sure I should have checked I will own that... but GEEZ! Also the door handle has over spray on it... which is just flat SAD!
Hopefully I'll never need to have any work done again if so... it wont be at Gerber!

It has now been exactly 1 wk since I took car into intake center on Union Rd in Chktg for an estimate. I still have yet got an email or call on how much repairs will cost. I believe because I am not going through an ins company the photo of my damage & paperwork went into the circular file. I am now passing the word to avoid this place

Had a accident on Nov 26th 2022 i was 750 miles away from avondale on my to visit my daughter called Avondale gerber collision they said they could get me a estimate with in a week so had a friend come get truck and me towed it to them now when i got it to them they informed me they would update me on Tuesday and Thursday but i had to call them only once did they called me three weeks after being there they told me they had all parts in but 1 then the next week GM totd me it would be in paint booth by end of week then hour later got call from estimater and told me different story told him what gm had told me and he said that wasnt happening then after stopping in after Christmas he informed me they had shutter they where waiting for but know they where waiting for bumber parts then on friday the 30th gm called said truck body work was done 2pm said he was going to get tow truck to send to dealer to have engine checked due it over heated and i did inform him dealer was open sat and monday and he said he didnt know if he could get it towed still 3hrs before they closed and that he would call me back to let me know if he was able to get it towed but like all the other times no return call. So bottom line communication is not there stong point. Any questions Jesse *******012