• PetBox

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Overview

PetBox has a rating of 1.44 stars from 9 reviews, indicating that most customers are generally dissatisfied with their purchases. PetBox ranks 398th among Pet Supply sites.

  • Service
    1
  • Value
    1
  • Quality
    1
How would you rate PetBox?
Top Positive Review

“I purchased a groupon for a six month subscription”

Ang L.
12/28/14

I purchased a groupon for a six month subscription. You get to pick the items to put in the box based on the points. The items that we received were very good quality and nothing made my puppy sick. Great company and products.

Top Critical Review

“Over $47.00 worth of plastic junk. I ordered 1 electric flea”

Nola S.
9/26/20

I ordered 1 electric flea comb they charged me and sent me 3 of them. Plastic junk. $47.21 for junk that doesn't work. Not 1 if them work.

Reviews (9)

Rating

Timeframe

Other

Thumbnail of user nolas14
1 review
0 helpful votes
September 26th, 2020

I ordered 1 electric flea comb they charged me and sent me 3 of them. Plastic junk. $47.21 for junk that doesn't work. Not 1 if them work.

Thumbnail of user krisr25
1 review
4 helpful votes
September 8th, 2015

I am one of Petbox's vendors. They have not paid our outstanding invoice in total since March! They have only paid a small portions of what they owe us... the original outstanding invoice was for over $3600. 00... they still owe nearly $2700. 00! Now they don't return emails or calls. Avoid working with them and DO NOT SUPPORT them!

Thumbnail of user patriciap50
1 review
3 helpful votes
September 23rd, 2015

Took my money (about $350 for the year) and only sent me four months of subscription service. I have sent them over 20 emails, and they won't answer their phones. They are still publicly advertising their business, but they ran out of money. They won't send you a box or pay their vendors. It is a total scam.

Thumbnail of user dustinc19
1 review
2 helpful votes
December 4th, 2015

Last year the service was great, until October of this year. They sent out a special and took our money. Thank God a CC was used, we will be cancelling this charge since we haven't received any money back or product. No returned calls or e-mails from customer service let alone anyone. This company is being reported.

Thumbnail of user laurans
1 review
1 helpful vote
October 22nd, 2015

I ordered a box almost two months ago. I never received the box so I asked for a refund. I have sent about 20 emails and called multiple times. They have not sent a box nor returned my money. Do not buy from them, they will just take your money.

Thumbnail of user bobr59
1 review
2 helpful votes
October 26th, 2015

The new owners are rip off artists! Scamsters and liars now run the company. Don't get fooled, you are going to be sorry that you ever signed up for Petbox.

Thumbnail of user angl15
6 reviews
8 helpful votes
December 28th, 2014

I purchased a groupon for a six month subscription. You get to pick the items to put in the box based on the points. The items that we received were very good quality and nothing made my puppy sick. Great company and products.

Thumbnail of user evem10
1 review
1 helpful vote
December 10th, 2015

Took my $99.00 for a special and I never received a single box! Plus website and phone number don't work... They took my money and I can't get it back! They are thrives!

Thumbnail of user antitwatj
5 reviews
24 helpful votes
August 16th, 2014

My box was overpriced junk. I could make the toys it came with, and the treats made my pets sick. I cancelled my subscription after I received the box, and the person that I spoke to has been bugging me since. I've gotten emails, phone calls, and invitations for friendship on social networking. It's insane! I wouldn't have had to cancel if they weren't sneaky; I signed up for one box, ONE TIME ONLY, and no reoccurring charges, yet after I received it, I got an email saying I would be receiving a second box and will be charged. They lied and tried to trick me. I do not recommend the items sold on this site, or the company in general.

Tip for consumers:
Just stay away from this company. Seriously.

Service
Value
Quality

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About the business

PetBox is a unique monthly experience that deepens the bond between humans and their furry loved ones. Led by a team of true animal lovers, PetBox provides premium products to the most discerning pet owners on a monthly basis.

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