Ghostwriting

I hired Ghostwriting Llc last August to assist me with a book I was trying to write. I paid them $3500 at the time for writing services and then an additional $1290 to copyright the story materials I had submitted to them. Within the next 2 months I realized I had made a mistake in hiring them. They were unable to give me what I was looking for as their writing was very generic and unimpressive. Their website offers a money back guarantee if you are not satisfied with the work. It turns out they only refund 30% of what you paid. So at that time I was supposed to receive $1050. They gave me $1000. Next I attempted and have been trying to get the $1290 back that I paid them for the copyrights which of course were never filed as I did not complete my project. Months have gone by with them giving me excuses and the run around as to why this has not been returned to me. They have lied and been deceptive. I presented proof in the form of all of my credit card statements since the payment showing the money was never returned and they still insist they have paid. I am now forced to file complaints with the BBB and the state attorney general which is a huge waste of time. If anyone is looking for this kind of service, please stay away from them. I'm sure there are other reputable options out there.