• Aptive

Aptive

Overview

Aptive has a rating of 3.36 stars from 265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Aptive most frequently mention great job. Aptive ranks 3rd among Home Care sites.

  • Service
    158
  • Value
    148
  • Returns
    27
  • Quality
    130

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.4%
Positive
162
Neutral
1
Negative
36
26
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • While the actual service is ok, the logistics behind each appointment and the customer service is just plain terrible.
How would you rate Aptive?
Top Positive Review

“Educational”

Dexter W.
6/1/23

The representative James that came out was very knowledgeable and professional I would recommend him to our friends and family!

Top Critical Review

“Terrible scheduling group and customer service.”

Rick C.
2/7/24

Scheduling is pathetic. Apparently you have to give up 4 hours of your life for every appointment. Contact always leads to unhelpful computerized calls followed by agents that speck English so poorly that everything has to be repeated 3-4 times. Service people do great. But their support coordinating their work will kill this company. Recommend employees to leave before company dies.

Reviews (265)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user dexterw56
1 review
0 helpful votes
June 1st, 2023

The representative James that came out was very knowledgeable and professional I would recommend him to our friends and family!

Thumbnail of user konekuffilms
1 review
0 helpful votes
August 20th, 2023

Mathias, the service tech, was professional and friendly. He paid attention to our needs and performed several requests including treating the bathrooms for silverfish and spraying the propane compartment on the bbq where creepy crawlies lie in wait.

Service
Value
Thumbnail of user jorgesn
1 review
0 helpful votes
June 3rd, 2023

Eusebio has done a great job during each visit. Knowing that we had an issue with roaches, he took his time to spray inside and outside our home.

Service
Value
Thumbnail of user marcym155
1 review
0 helpful votes
June 3rd, 2023

They treat us very well and do a great. We've been with them for a long time and plan on staying. Thank you.

Service
Value
Quality
Thumbnail of user jlsson05
1 review
0 helpful votes
June 5th, 2023

The gentleman did a great job. He called upon his arrival. He was professional and respectful. I appreciate his care with my lawn.

Products used:
Fire ant spray.

Thumbnail of user aaronl1004
1 review
0 helpful votes
May 30th, 2023

Tech arrived on time, explained what he'd be treating, and was super efficient at getting it done. Asked questions and sprayed problem areas to meet those needs. The hard part is waiting the short time to take full effect of our yard, and regain its use after being plagued with mosquitos and wasps. Great job!

Service
Value
Quality
Thumbnail of user aziamartin1
1 review
0 helpful votes
May 21st, 2023
Verified purchase

Jesse was amazing! He was very thorough in explaining the entire process and treating our property. He walked me through what he did when he finished and answered all my questions. He let me know what to expect. He even sent photos of the service when he was done.

Thumbnail of user rickc922
1 review
0 helpful votes
February 7th, 2024

Scheduling is pathetic. Apparently you have to give up 4 hours of your life for every appointment. Contact always leads to unhelpful computerized calls followed by agents that speck English so poorly that everything has to be repeated 3-4 times. Service people do great. But their support coordinating their work will kill this company. Recommend employees to leave before company dies.

Tip for consumers:
Pathetic scheduling and customer support. Almost impossible to get real person to help. Still have bug problems after service. Plan to go back to local company.

Thumbnail of user wayneh809
1 review
0 helpful votes
May 26th, 2023

Thank you for working with my crazy schedule. You guys are Awesome! Always happy with James and who ever comes representing Aptive.
Blessings,
Wayne

Products used:
Pest spray and service

Service
Value
Quality
Thumbnail of user kiaram60
1 review
1 helpful vote
May 31st, 2023

Recently, I noticed that there is a wasp nest near the front exterior part of my home near my door. I don't believe it was taken down properly or I don't know if it was sprayed. The technician came out without me being home so I don't know exactly what he did. I would appreciate if I'm home when the technician does come out to do work, I also have been noticing spiderwebs in my front lawn as well. There have been a few bugs in my home that I had to kill myself so the barrier inside my home probably isn't done as well as I would like but other than that you guys have, good service from what I can tell I think that you're a little expensive, I probably will not be using your services in the future. I could possibly do the work myself..

Thumbnail of user peggywaldron57
1 review
0 helpful votes
June 3rd, 2023

He was very personable as well as patient. Answered my questions with confidence. Took his time/efficient.

Products used:
N/A

Service
Value
Quality
Thumbnail of user randyrj1
1 review
0 helpful votes
May 23rd, 2023

They were on time and very courteous and informative.They made sure we knew what all products were and what their purpose is. I would recommend them to anyone. Contact them for all your pest control needs!

Service
Value
Quality
Thumbnail of user gzerkle1
1 review
1 helpful vote
May 24th, 2023

I've been with Aptive for several years now and am very pleased with the results of your services. All service technicians that have been to my house over the years have been great. One in particular I'd like to recognize is Tom! This guy is outstanding! Always in a good mood, always listens, always provides feedback, always vert thorough and just an all around great guy! We hope to see him again going forward.

Products used:
Pest control

Service
Value
Quality
Thumbnail of user aundreaw7
1 review
0 helpful votes
May 23rd, 2023

My technicians are always very friendly, helpful and informative. Always willing to assist with any questions or issues.

Thumbnail of user taylorritchie28
1 review
0 helpful votes
May 28th, 2023

Satisfied with the service the technician was knowledgeable super helpful and all around a great person Thank you!

Thumbnail of user suzs17
1 review
0 helpful votes
June 4th, 2023

We live on a lake and have issues annually with nuisance insects, spiders and wasps. Our technician, Anna, is very thorough and has done a great job for us. It's the best it's been for us in 7 years in this home
during this time of year.

Thumbnail of user myrnar144
1 review
1 helpful vote
June 5th, 2023

The gentleman was respectful, friendly & VERY thorough! We hope the product works and look forward to continuing using your services. Thank you.

Products used:
Extermination Services

Service
Value
Thumbnail of user vstuller5680
1 review
0 helpful votes
June 20th, 2023
Verified purchase

The technician explained everything before and after and was very nice.
I am so very happy with this service.
Everyone is friendly and knowledgeable
Thank you

Products used:
Na

Service
Value
Quality
Thumbnail of user swayhancock
1 review
0 helpful votes
May 26th, 2023

Aptive has serviced my residence for about 3 years now. I rarely see any spiders or insect in my house and when I do they're typically neutralized already.

Thumbnail of user nicholasl611
1 review
0 helpful votes
September 21st, 2023

Identified areas with the most bug activity and targeted specific types of bugs. Always effective at keeping the creepy crawlies away.

Products used:
Pest treatment

Service
Value
Quality
Thumbnail of user jimn515
2 reviews
1 helpful vote
May 25th, 2023

Their cusomer account website is basically useless. Cannot view my service agreement. Cannot view what by service includes. Only documents are some photos of areas of my house. Does not tell me what exactly was done durng their visit. Any information requires me callling their customer service line which takes several minutes and unfortuately their customer service couldn't answer any of my questions as to where my service agreement could be found (fortunately I printed up a hard copy upon signing up with the reps at my home the day they visited to "sell"), where I find any informantion other than my payment and future visits. I'm very disappointed. Just call, because that website won't help you.

Thumbnail of user shanes557
1 review
1 helpful vote
May 26th, 2023

Ed was on time, professional in his work, and pleasant to talk to. He gave us pointers as first time homeowners which we greatly appreciate!

Service
Value
Quality
Thumbnail of user paulag667
1 review
0 helpful votes
June 5th, 2023

Love our Tech! He does a Great Job with Care! L Thank you! We have really no more Ants! The Tech takes time to care!

Value
Thumbnail of user davidp5332
1 review
0 helpful votes
May 24th, 2023

Shante came out to spray the foundation and brush down the old bug nests. She introduced herself and loved on our puppy before getting to work. She was done quickly and did a great job, even taking special care not to disturb the finch nest in our entry way. Thank you for doing such great work today, Shante!

Products used:
Pest control spray

Service
Value
Quality
Thumbnail of user dianeb2777
1 review
1 helpful vote
June 3rd, 2023

Jamison was so nice and thorough. My kids peppered him with a million questions and followed him around as he made his inspections and he didn't mind one bit. The service he gave our large house and property was much appreciated. It was good to get nooks and crannies addressed in addition to obvious spots.

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From the business

Company Representative

Thumbnail of user edmondse2
Jake E.
Typically does not respond to reviews

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