• Golden NYC Jewelry ®Official Site

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Overview

Golden NYC Jewelry ®Official Site has a rating of 3.96 stars from 23 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Golden NYC Jewelry ®Official Site most frequently mention customer service. Golden NYC Jewelry ®Official Site ranks 59th among Fashion Jewelry sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Quality
    2
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What reviewers want you to know

Positive highlights

  • They had excellent customer service and answered my queries very quickly.

Critical highlights

No critical highlights yet

How would you rate Golden NYC Jewelry ®Official Site?
Top Positive Review

“Looking amazing”

Elizabeth k.
2/4/20

After nearly three years my wedding ring (which was actually a full eternity band channel setting) needing repairing due to a small diamond falling out. The person I dealt with was so helpful, quick and facilitated the ring being fixed and it's back now looking amazing. Great service.

Top Critical Review

“Scammers”

narasimha c.
4/16/20

I ordered $81 worth of goods. They sent some damaged one and some wrong one. Because of that i returned all the goods with my own money back to them. But i didn't received my money after 2 months also. They are saying they will ship same goods or they want to give gift-card to buy their goods. You will get same goods other places cheaper and good quality one.

Reviews (23)

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Reviews that mention popular keywords

customer service (4)
Thumbnail of user elizabethk474
2 reviews
12 helpful votes
February 4th, 2020

After nearly three years my wedding ring (which was actually a full eternity band channel setting) needing repairing due to a small diamond falling out. The person I dealt with was so helpful, quick and facilitated the ring being fixed and it's back now looking amazing. Great service.

Thumbnail of user mariao166
3 reviews
14 helpful votes
February 2nd, 2020

I was suspicious about buying jewelry online but very pleased i did. Excellent customer service and very good price tag compared to the High Street. The person I dealt with was too helpful in returning and exchanging the ring for a lesser size - quick turn around. Wish I had found this jewelers sooner.

Thumbnail of user kebinj
1 review
4 helpful votes
August 22nd, 2020

I purchased a ring from here.The products is not so good. Looking is not as advertised.Not recommend

Thumbnail of user patriciak373
4 reviews
13 helpful votes
February 1st, 2020

Fantastic service from begin to finish. Responded quickly and nothing was too much difficulty. Item purchased was perfect. Would highly suggest!

Thumbnail of user leoniee2
1 review
6 helpful votes
August 25th, 2020

I had two rings with stone that fell out. I went back the product and still haven't gotten my refund! I desire my money returning!

Thumbnail of user evelyni13
2 reviews
14 helpful votes
January 20th, 2020

The service was excellent. I really can't fault them. I was in regular email contact with the staff and they were always happy to answer any questions. The product arrived really promptly and it was clear from when I ordered the wedding ring when it would arrive. I was kept up to date throughout. The ring I got is really lovely. Exactly what I was shopping for. Thank you to all involved at goldennycjewelry.

Thumbnail of user ericl408
9 reviews
19 helpful votes
January 29th, 2020

Bought the earrings for a birthday present for a younger. They were beautiful, well made and the size was just what I was shopping for. They had excellent customer service and answered my queries very quickly. I would definitely use them again and would not hesitate to recommend them to friends as well as family. The price was affordable and value for money.

Thumbnail of user leoj44
3 reviews
10 helpful votes
January 23rd, 2020

I received my new wedding band today after having my original stolen. Over the moon with the top quality of it. Received fabulous service from these people. Would definitely recommend.

Thumbnail of user narasimhac1
1 review
11 helpful votes
April 16th, 2020

I ordered $81 worth of goods. They sent some damaged one and some wrong one. Because of that i returned all the goods with my own money back to them. But i didn't received my money after 2 months also. They are saying they will ship same goods or they want to give gift-card to buy their goods. You will get same goods other places cheaper and good quality one.

Thumbnail of user adank2
1 review
0 helpful votes
January 8th, 2021

I got ear rings and they were all too large and I know my ring size. Also, this has having over two weeks when the rings got to them 4 days after I dispatched it them. I also have not received a reimbursement for the first ring.

Thumbnail of user harperj7
2 reviews
16 helpful votes
January 18th, 2020

I bought a Necklace set on these days. It was a very super fast delivery. I had some trouble with the address and got a text from the customer service. Long story short, all the feedback I had was excellent and I got my Necklace. It's beautiful! More beautiful than the advertising picture. I recommend it!

Thumbnail of user brittt6
1 review
5 helpful votes
April 28th, 2020

I would not purchase from here. I bought multiple rings and a necklace. All the sh*t is fake as fake gets. Super disappointing. Turned my fingers green

Thumbnail of user averyl22
2 reviews
10 helpful votes
January 26th, 2020

The service I acquired was exceptional. I have dealt with Goldennycjewelry on numerous occasions and they are always my 1st port of call for jewellery. Their products are exceptionally very good value and arrive with a guarantee. When my earrings arrived I wasn't unhappy. They come ready to gift and are of superb quality.

Thumbnail of user donald2
6 reviews
4 helpful votes
August 23rd, 2020

Product quality medium but services is not well. You need to reply fast as well as quality of products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user milal10
3 reviews
24 helpful votes
January 22nd, 2020

Discovered the eternity ring on the website, purchased and delivered within a week, at the stated time. Responses to any questions were very fast and info on status of the order, dispatch and delivery time were superb.
Cannot recommend Goldennycjewelry highly enough. Definitely going to be my first stop for future jewelry purchases.

Thumbnail of user harryp138
3 reviews
13 helpful votes
January 21st, 2020

Very pleased with my earrings they were just what I wanted they were precisely as specified couldn't be happier. They came when they promised also attractively packaged.
Everyone was extremely helpful when I talked on the phone explaining what I was looking for the service was superb I would highly recommend this company.

Thumbnail of user maryk1110
4 reviews
12 helpful votes
January 24th, 2020

Had a really good experience with Goldennycjewelry. It's so nice to speak with staff members who are so knowledgeable and patient. Jewelry that was delivered was absolutely outstanding. Really, i am over the moon. Thank you very much.

Thumbnail of user bettyr791
4 reviews
0 helpful votes
June 9th, 2022

This is the first time I ordered from you products. Very interesting design. Delivery of the jewelry came quickly. Very happy with the chain. Thank you for the wonderful job.

Thumbnail of user rositah3
2 reviews
19 helpful votes
March 4th, 2020

LESSON LEARNED FOR ME! I WISH I CHECKED THE REVIEWS OF THEIR BUYERS FIRST. THEY ONLY HAVE 3.9 STARS OUT OF 5 DUE TO THE SAME ISSUE I HAVE ENCOUNTERED.

FEB 13,2020, I PURCHASED 3 DIFFERENT KINDS OF EARRINGS WORTH $30.70. IT WAS A SALE PRICE FROM THEIR USUAL $100+. THE ITEMS LOOKED REALLY NICE ONLINE PLUS THE SALE PRICE WAS TEMPTING. I GOT THE ITEMS ON THE MAIL AND WAS VERY DISAPPOINTED! THEY LOOKED DIFFERENT FROM THEIR WEBSITE AND THEY WERE REALLY CHEAP! I WASN'T GONNA BUY THEM EVEN AT $5 FOR 3 PAIRS.

I CONTACTED SUPPORT FEB 18TH, BUT I WAS TOLD THAT THEY HAVE TO CONTACT THE SELLER AND WAIT FOR THEIR RESPONSE. I HAVE BEEN EXCHANGING EMAIL WITH THEM SINCE THEN. BY THE WAY, THE NUMBER ON THEIR WEBSITE DOESN'T WORK. IT ONLY KEEPS RINGING NO MATTER WHAT TIME YOU CALL. I WAS FINALLY GIVEN A LINK TO PRINT OUT MY RETURN LABEL, BUT IT DIDN'T WORK. I EMAILED THE SELLER DIRECTLY AND WAS TOLD THAT THEY WERE REALLY SORRY FOR SENDING ME THE ITEMS AND ASKED ME TOO NOT TO LEAVE A BAD REVIEW COZ IT WOULD HURT THEIR BUSINESS SO BAD. I AGREED THAT I WON'T LEAVE ONE AS LONG AS THEY SEND ME MY FULL REFUND. I HAVE BEEN EXCHANGING EMAILS WITH THIS SELLER SINCE FRIDAY LAST WEEK AND NOTHING YET. THE LINK FOR THE RETURN LABEL DOESN'T WORK. IT KEEPS ON SAYING "NO ORDER FOUND". THEY'RE INSISTING ON SENDING ME A REPLACEMENT OF 3 DIFFERENT KINDS OF JEWELRIES TO WHICH I DECLINED. HOW CAN YOU TRUST THEM AGAIN WHEN THEY SENT OUT CRAPS THE FIRST TIME?

ALSO, WHEN THEY SENT ME THE LINK FOR THE RETURN LABEL, IT SAID THAT THEY HAVE A RESTOCKING FEE! REALLY? I WOULD BE MORE THAN WILLING TO PAY FOR ONE IF THE ITEMS WERE EVEN CLOSE TO HOW THEY WERE DESCRIBED ONLINE. BESIDES, IT SAYS ON THEIR WEBSITE THAT YOU HAVE 30 DAYS TO RETURN YOUR PRODUCT FOR A FULL REFUND OR EXCHANGE. BASED ON THE REVIEWS HERE, THEY DIDN'T GET THEIR REFUNDS TOO. I AM DISPUTING THIS WITH MY BANK.

SO BEWARE AND I HOPE NO ONE GETS SCAMMED WITH THIS COMPANY AGAIN! IT SUCKS TO BE IN A POSITION WHEREIN YOU CAN'T DO ANYTHING FOR A CRAP A COMPANY HAS SENT YOU!

Thumbnail of user eddyc34
1 review
0 helpful votes
May 22nd, 2021

Bought a couple of pair of earrings in anticipation for Christmas. The price was right and when the items arrived, I was extremely pleased, as they are not reflective of the price paid! Great gifts!

Products used:
Earrings

Service
Value
Shipping
Quality
Thumbnail of user lachlanh1
6 reviews
21 helpful votes
August 25th, 2020

The price and customer service presented by Golden NYC Jewelry cannot be overstated. I have no hesitation in recommending them to friends and family, and my fiance and I look forward to purchasing our wedding bands from Golden NYC Jewelry in the near future.

Thumbnail of user susank714
2 reviews
11 helpful votes
January 27th, 2020

The person I dealt with was very responsive and pro-active in advising on the right jewelry for me. Delivery is very fast, and the returns process quick and simple. I'm delighted with my beautiful wedding band, and would happily buy through Goldennycjewelry again.

Thumbnail of user eastony2
8 reviews
6 helpful votes
February 7th, 2020

I wanted to replace a bracelet that had been lost. Goldennycjewelry was so very helpful from start to finish, personal contact and assist up to and beyond the purchase. I would not wait to recommend them

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