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Customer service is a little screwed up, they outsource to people working from home, it does not work well, I think the person that helped me was too busy (personal stuff?) to help me efficiently, Will buy from G/S again, but if this continues I will stop using
You have to mail in payments to get a discount of 4% but there customer support is such garbage. How in 42 yrs of living this is the only company that mail has ever been lost to, twice. Yeah I understand mail gets lost but twice to the same company on 2 different occasions. Lowest common denominator its the companies customer support. To cancel the order they keep your down payment and then can charge you up to $475 in fees and that is up to the companies discretion. Horrible company customer service and policies. After I figure out this transaction, I will never do business with again. So much easier to purchase tangible precious metals from a reputable company and have shipped to my door.
You have to mail in payments to get a discount of 4% but there customer support is such garbage. How in 42 yrs of living this is the only company that mail has ever been lost to, twice. Yeah I understand mail gets lost but twice to the same company on 2 different occasions. Lowest common denominator its the companies customer support. To cancel the order they keep your down payment and then can charge you up to $475 in fees and that is up to the companies discretion. Horrible company customer service and policies. After I figure out this transaction, I will never do business with again. So much easier to purchase tangible precious metals from a reputable company and have shipped to my door.
Customer service is a little screwed up, they outsource to people working from home, it does not work well, I think the person that helped me was too busy (personal stuff?) to help me efficiently, Will buy from G/S again, but if this continues I will stop using
Always has a good experience. On time delivery, items as described. I have nothing but good things to say about my experience.
Only four stars due to shipping! Most people are working when such an order is delivered. Most people can't have or want such an order to come in thru their shipping department at work. GldSilver was willing to let me pick the order up at my local Federal Express office however, the delivery insurance was over when the package was delivered to the Federal Express office. I did/do not like that
I had to have it delivered to a friend's house. I have ordered several times, everything went well. Looking on line I see that Goldsilver is not the cheapest. I see a competitor is sell 2019 tubes for $6.00 less. I will buy mine from Mike! I feel a debt to Mike Maloney, he brought it to my attention that the National Debt is not just a number. With 500 billion in interest being paid on 22 trillion with a 2018 tax collection of 3.6 trillion comes to 13 or 14 cents of every tax dollar collected goes to paying the National Debt. We are in run-away.
GoldSilver.com has been unresponsive and difficult to deal with. We have been corresponding with them for 30 days and they keep coming up with excuses as to why they cannot process our claim!
It is easy to get your money in but impossable to get it out! Beware!
This business is a fake business that just takes your money and never gives you anything else but grief. I have (THANK GOD) a small order that, after over a month, has still not gotten to me by another completely inept company USPS. I am going to do everything I can to make sure this company is smothered out by their other many competitors! Goldsilver LLC/goldsilver.com - DO NOT DO BUSINESS WITH THIS COMPANY! FRAUDS!
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