Goodman Manufacturing

My Goodman HVAC unit is less then 6 years old and I've already spent $3500.00 in repairs. I highly recommend not purchasing their product.

I bought a two and a half ton split A/C unit that was beat to hell internally. What I mean is the compressor was almost laid over and the fan shook when I brought it on line. Took it back to Lute supply. They told me that I was on my own because it was inspected at the time it left the building. I saw another unit in their warehouse that had the same damages. I lost total respect for Lute Supply and confidence in Goodman If pennies are that tight then I would not want to be in a situation that required real corporate support. One word JUNK. SMFH

We had purchased a Goodman 4 Ton AC unit from GOODMAN.
Purchased it in October of 2022. We've had nothing but problems with it freezing up, the water isn't draining correctly, a part on the unit being defective and the list goes on. Our AC Company is getting nothing but the run around from Goodman using every excuse in the book then to replace the unit hanging up on our AC Company before he's done with his conversation with the man.
Poor customer service I have a big problem with this we have purchased two unit with in 6 months spending over around 8,000 total and we get this treatment? We have been dealing with this for this long since October and now we are going to probably have another nice big power bill from all this. I would not recommend buying A Goodman product at all I wouldn't even rate them a one not on the chart bad customer Service so they are most likely trying to get out of the warranty coverage. This unit hasn't been right since day one also we've had to pay out of Our pocket to the AC Company that's messed up. I've also but a review on the consumer site bad review.

Purchased a new Goodman central air conditioner in 2010. It worked two seasons and then started to need coolant Hvac technicians just patched up with more coolant until the warranty ran out and the Evaporator coil is leaking big time and needs to be replaced. But not under warranty anymore. Researched new evaporator coil and found that their was class action law suit over this issue in 2014. Will never buy a Goodman again just a money pit. Also I do not trust H vac technicians as they new what the problem was but never informed me until after warranty expired.

Stay away and save yourself thousands $ repair money. Leaking Freon. Icing of coil. Water every where, The house was brand new build, as do today 4 years old.
Having problems with both Fernace and AC. Now Ac guys want $2000 to break it apart to find problems such as Freon leakage and so on.
Customer service is no help. Stay away.

Replacing coils for third time, coils are covered in warranty labor is not, 1400.00 after just spending almost 10 thousand for install, heat didn't work on one of the few days in Florida I needed it. Would not recommend

Goodman doesn't stand behind their products. You are expected to pay for any work needed to be done even when it's due to their defective equipment. I will never again buy anything from Goodman.

Don't buy
Spent almost 5000. 00 having a Goodman HVAC system installed in my home 4 years old, issue after issue Everytime it costs me $$$
Most recent leaking Evaporator Labor, free on 1600. 00
Now they say maybe another leak but can't locate the leak. Junk

We bought 3 Goodman units for our house 3 years ago. The smallest of the 3 systems which is for master bed and bath has been broke more than it has worked. The main drain pan had hairline crack found 2 years after purchase leaked water inside system and every month it died my installer literally stop taking service calls on it because they are so bad. I have the nest thermostat which shows ALL 3 systems run an average of 15hrs a day they do not cool my house they just increase my energy bills I have solar, with my previous 20 year old system my electric bill was $30 with these Goodman systems it's $450 or more per month they are total trash.
DO NOT WASTE YOUR MONEY
I am tempted to rip them out and replace with another brand. How could a 2ton system not cool one bedroom?
I have new windows and doors throughout my house it is not from poor insulation it's these AC systems I set it at 76 it runs continuously and can't hit target. Even last winter in Florida my house was 65 degrees the heat didn't even work. I freeze in winter and sweat to death in summer. Also last photo is in May still showing unit running up to 16 hrs a day! 3 systems same issue this cannot be a lemon these are BAD systems.
Very expensive lesson in more ways than one.
Daily headache

The HVAC is so loud that it is barely legal in my state. The local reps only care about collecting money and ignore all that may not produce profit. They got their cash and are now unconcerned--except when a gov agency checked it out. Barely passed the noise level and the unwritten ads and "guarantees", tho false are unenforceable. Seniors are particularly good for scamming. Less than a year and if I could afford it I would replace it without a second thought.

Register my heat heat pump for ten year warranty accumilator went bad. $50.00 part covered under warranty. Cost me $1000.00 for freon and labor. Not covered under warranty. One day later compressor went up. Unit is only 6 years old. If their part cause the problem they should pay for it all.

What else can I say? If you buy Goodman you are making a mistake. My compressor failed in less than 4 years. The repair tech who showed up agreed that Goodman components are not quality and the A/C units are cheaply made. They are a ripoff.

I am an HVAC contractor and have been in business for 13 years. Over the 13 year period I have installed nothing but Goodman brand equipment. Hundreds of installs of Goodman equipment and 13 years later, I have filed warranty 5 times. (2) blower motors, (1) inducer motor, (1) compressor and (1) coil. The compressor failure was just that one in 5,000 lemon that failed from the factory in 2 days. Replaced for the customer at no charge and 5 years later, it's still kickin. To the person with 5 failed coils, it's impossible to have 4 coils fail on the same unit like that. Installed should have checked and replaced the Schroeder valves on the outdoor unit for approximately $5 and chances are you would have stopped losing refrigerant. I've seen it too many times to count where companies assume leak is coil related. As for any of you paying for labor when you feel it should be warranty related, find different a contractor. I back all my work with 10 years labor and register all the products I install for the customer and send them the registration certificate. Why would I give 10 years labor warranty on products that, according to many of you is junk? I would be out of business in no time. I've never had one problem getting warranty exchange on the 5 items in 13 years. The reason I can back my work for 10 years while using Goodman equipment is because I'm installing the equipment correctly. My advice to you all with bad experiences, find a new contractor not a new brand. Brand means nothing as I've seen Trane, Lennox, Bryant etc... all fail in under 5 years because of incompetent installers.

Bought 2 heat pump systems in June 2021. Within 6 weeks air handler motor died. It happens. 1 year later replaced run capacitor. It happens. 2 years later I am sitting in 98 degree weather going on day 13 with A/C. Compressor died and they don't have the part. Warranty states they will replace unit. Goodman will only replace unit if I buy a new air handler and then pay for install costs for both units (thousands of dollars). Impossible to get hold of anybody other than a cookie cutter representative. I will have to pay $1500 for labor install if I ever receive compressor. Don't fall for saving a few dollars on the front end as it will more than catch you on the back end. You have been warned!

Purchased two goodman heat pumps about three years ago. First unit failed in the first few months. Noisy compressor and surging. They replaced the compressor and that one also failed. Finally replaced the unit. The second unit has now failed with the same problems. Goodman had the compressor replaced which cost me $1200 in labor and trip charges and now it still isn't running correctly. Very noisy low heat out put so cooling will be as bad this summer. Unit was about $3000. Installed. So to fix this either the contractor/installer or I will have to foot the bill. What Goodman wants done will probably cost us more than the unit cost new. Goodman/Daikin does not back up their units. Poor customer service. The person from Goodman/Daikin was a very rude person. That alone would make me not buy from them again. Poor units along not standing behind their products with poor customer service will make me buy elsewhere. Goodman was a reliable company until purchased by Daikin. Would give them no stars if I was allowed.

As a dissatisfied customer, I would like to share my negative experience with the Goodman furnace. Unfortunately, the furnace broke down in just two years of usage, which is incredibly disappointing.

Moreover, the technicians sent by Goodman to fix the furnace have been entirely useless in solving the issue that started in September 2022. Despite paying over $500 for their services, there has been no solution provided, leaving me and my family in the cold.

Adding to my frustration, the Goodman customer service staff has been incredibly rude, unhelpful, and unwilling to listen to my concerns. I have asked for parts to be shipped, but they have refused to listen to my request, making me feel like they do not care about their customers' satisfaction.

As a result of this negative experience, I can confidently say that I will never buy any Goodman products again, and I cannot recommend anyone to use them. It is incredibly disappointing that a company that claims to provide high-quality products and services has failed to deliver on their promises, leaving customers like me to suffer the consequences.

In conclusion, if you are looking for a reliable furnace brand, I strongly suggest that you look elsewhere, as my experience with Goodman has left me feeling disappointed, frustrated, and out of pocket.

Had a Goodman installed Sept 2021. It replaced a 12 year old, 15 seer Luxaire. I read all the reviews on their website (yeah what a laugh) This was supposed to be a 2 stage, efficient system. The truth... It is highly INEFFICIENT. This past month it used over 900 kwH more than the 12 year old Luxaire and the average temps were the same. Tried contacting Goodman directly because our HVAC contractor is so busy (and he is not a Goodman dealer specifically) for a Distributor name or someone who truly knows how to set this up and all I get is form letter responses. Why bother having a contact page when they don't give you any useful information. I never thought I'd say this but I miss the Luxaire. I am so NOT impressed with Goodman. And... it wasn't all that cheap either!

This is later about myself i want to meet honest man in my life and i will give him all of my heart and a man with the fear of God that can take care of me and my kids me too with care for him forever.

Wasn't aware of 60 days to register. This company makes zero concessions even when the website has issues. Plus, if you have unexpected health issue that prevents from finishing registration. You have to have a doctor excuse! What? I do not reccommend this company. And. Let's include the unit sounds like a rocket blasting off when it cuts on. My other unit did the same. Guess I'm stuck! But glad I can tell others!

I the home owner installed my furnace everything went fine took my time look good time to try it out wouldn't start up and had to call a service man in come to find out the circuit board was not fasten down and had shorted out and blew the fuse.
Being no falt of mine im out $65 service call due to improper building at the factory
Company said we cant help you knowing this has happened before.
Thanks Goodman

Bought a brand new system from goodmen almost $4,000… our system broke 6 times they told us to replace the condenser would be another $800… keep in mind this has been going out from May-September with a toddler and pregnant wife. Awful awful service so NOT recommend. I will never use them again!

Goodman Manufacturing, Goodman HVAC, anything associated with Goodman and an HVAC system should be repelled and beware - Goodman has demonstrated shady business practices towards me. I build a new home which the builder chose to install two Goodman units. Closed August 2016. Six years later, upstairs unit had to be completely replaced because of leaking evaporator coils. Not one leak but many. A one off? No. So many poor quality evaporator coils were installed with the Goodman HVAC systems, there is/was a class action lawsuit filed. One year later, I am having to now replace the downstairs unit because of multiple evaporator coil leaks. After my experience a year ago with Goodman, I am not surprised their response is 'we no support warranty - buh bye!'. Peaces of mule dung - the lot of them. I'll pay my tuition of over $7k to once again learn about Goodman. If just one person reads this and realizes they are making a HUGE mistake installing anything with the Goodman on it - it is crap from China, Goodman will NOT acknowledge their mistakes regarding quality control of what they are selling.

Janitrol, Goodman, Amana Goodman, Amana, Daikin, why would a stable brand change so many times? $700.00 to $1500. 00 Blower motors by Broad Ocean manufactured in China and Vietnam. Poor customer service. Slow parts turn around. Sorry, but Goodman aint so good for customer or contractor.