• Google Fiber

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Overview

Google Fiber has a rating of 1.67 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Google Fiber ranks 78th among Internet Service Provider sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
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1
How would you rate Google Fiber?
Top Critical Review

“Messed up company who fails to take responsibility for anything!”

l d.
9/6/23

Made a mess of my driveway and used my… Made a mess of my driveway and used my street strip of grass as their garbage can. Left all sorts of gravel in my grass which we had to remove to mow. Then I was dumb enough to sign up for fiber. The in home installer showed but could not install as the people who dig up your yard had never come so there was nothing to hook the equipment up to. They had over 3 weeks from when I scheduled my appointment to install the cable to the house. THEN THEY HAVE THE NERVE TO EMAIL ME SAYING I CANCELLED THE APPOINTMENT.Thank goodness I didn't disconnect my cable internet service! SEPT 5TH:These installation people installed (sort of) google fiber after my account was closed! They are so awful they left all the cables above ground.When I called google they said it would take up to 10 business days to remove all that dangerous above ground wire in my yard. They told me not to cut the wire so I had to dismantle their box from my home and roll up the wire and move the stuff to the edge of my property for safety reasons and to be able to mow the yard safely! These liars never tell me when they come or anything. They seem sneaky like they are trying to dodge you. I am no longer able to reach google support by phone as I keep getting disconnected ( long hold time that turns into a rapid busy signal on my last 3 times I tried to contact them). My guess is they cannot handle all the complaints! Very different from their youtube tv which I find to be great but at present I am thinking about going back to fubo I am so mad. Expect to be doing yard work to fix their messes and wasting time on waiting for installations that don't happen.

Reviews (3)

Rating

Timeframe

Other

Thumbnail of user jokyjojojo
1 review
0 helpful votes
September 6th, 2023

Made a mess of my driveway and used my…
Made a mess of my driveway and used my street strip of grass as their garbage can. Left all sorts of gravel in my grass which we had to remove to mow. Then I was dumb enough to sign up for fiber. The in home installer showed but could not install as the people who dig up your yard had never come so there was nothing to hook the equipment up to. They had over 3 weeks from when I scheduled my appointment to install the cable to the house. THEN THEY HAVE THE NERVE TO EMAIL ME SAYING I CANCELLED THE APPOINTMENT.Thank goodness I didn't disconnect my cable internet service!
SEPT 5TH:These installation people installed (sort of) google fiber after my account was closed! They are so awful they left all the cables above ground.When I called google they said it would take up to 10 business days to remove all that dangerous above ground wire in my yard. They told me not to cut the wire so I had to dismantle their box from my home and roll up the wire and move the stuff to the edge of my property for safety reasons and to be able to mow the yard safely! These liars never tell me when they come or anything. They seem sneaky like they are trying to dodge you. I am no longer able to reach google support by phone as I keep getting disconnected ( long hold time that turns into a rapid busy signal on my last 3 times I tried to contact them). My guess is they cannot handle all the complaints!
Very different from their youtube tv which I find to be great but at present I am thinking about going back to fubo I am so mad. Expect to be doing yard work to fix their messes and wasting time on waiting for installations that don't happen.

Thumbnail of user liamc25
43 reviews
1 helpful vote
January 18th, 2021

I'm hearing some good things, mostly positive, but I haven't tried it yet. I hope the speeds are off the charts

Thumbnail of user alexist13
1 review
0 helpful votes
May 10th, 2016

I go to the #1 tech school in my state. All my life I was taught with a teacher in front of the room and we do it together. Now we sit in a class and struggle while we have a teacher who sits there and does nothing but threaten us that if we dont pass a certain goal that we'll have to go to summer school. If I could rate this any lower I would. I learned more math in 7th and 8th grade than I have this year. If you want to make this future generation better, get rid of Aleks!

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