• GoPetPlan

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

GoPetPlan has a rating of 3 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. GoPetPlan ranks 188th among Pet Supply sites.

  • Service
    1
  • Value
    1
  • Quality
    1
How would you rate GoPetPlan?
Top Positive Review

“Wonderful company”

A B.
1/13/19

When my since-departed rescue cat Ebony needed a lot of treatment at the vet, they were very fast to pay out, meaning I could concentrate on Ebony and not worry about the money side of things, sadly Ebony lost her fight last year with her health issues but thanks to petplan I could concentrate on her and not fret over how I was going to pay for vet treatment. <3

Top Critical Review

“Increased rate by 40% with no notification, and we'd filed only one claim over 6 years ago”

Laura C.
12/19/21

Increased claim by over 40% (and with no notification), and we'd only filed one insignificant claim over 6 years prior. We had this insurance for decades for all our dogs, and they use to have great customer service. They have changed dramatically--are a completely different company. Buyer beware. Check online recommendations: They are on no one's recommended list of pet insurance.

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user emmae88
5 reviews
10 helpful votes
January 13th, 2019

When my since-departed rescue cat Ebony needed a lot of treatment at the vet, they were very fast to pay out, meaning I could concentrate on Ebony and not worry about the money side of things, sadly Ebony lost her fight last year with her health issues but thanks to petplan I could concentrate on her and not fret over how I was going to pay for vet treatment. <3

Thumbnail of user laurac2152
1 review
0 helpful votes
December 19th, 2021

Increased claim by over 40% (and with no notification), and we'd only filed one insignificant claim over 6 years prior. We had this insurance for decades for all our dogs, and they use to have great customer service. They have changed dramatically--are a completely different company. Buyer beware. Check online recommendations: They are on no one's recommended list of pet insurance.

Products used:
Pet insurance

Service
Value
Quality
Thumbnail of user kathiet
4 reviews
30 helpful votes
September 1st, 2016

I took out a pet policy with Pet Plan several years ago for my adorable piebald dachshund. She has always been healthy and is now almost 12 yrs old. Four weeks ago she went out one morning and all of a sudden she was unable to walk. I took her to the vet and was told she needed to see a specialist immediately and he had made me an appointment. The surgeon specialist told me she had a herniated disk and needed surgery immediately. The cost - $3,500 - $5,000. He operated and had a GREAT outcome and Belle is now walking and running again... with caution of course. Pet Plan was AWESOME. The claim was easily filed. I called and spoke to Amanda Sykes who could not have been more compassionate and was so helpful. She saw to it the claim was processed quickly and within a few days I was sent a check for reimbursement. She still calls to check on Belle's recovery and progress!
These kinds of incidents are totally unexpected and can be financially devastating! I would recommend anyone that loves their pets to take out pet insurance from Pet Plan. I am so glad I did!

Thumbnail of user caseyl80
1 review
1 helpful vote
August 25th, 2019

Had them for 2 years never used it. Got the 90% coverage dog went blind had the $6000 surgery filled claim and was debited. Modern day snake oil salesmen only its paper and a promise. They hide behind small print and what is illegal insurance tactics for people in their policies and coverage. Save your money ask friends and family for help start a go fund me. Don't waste your money, it's a scam!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about GoPetPlan?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GoPetPlan?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business