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Gossby has a rating of 3.43 stars from 280 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gossby most frequently mention good quality, coffee mug, and great product. Gossby ranks 13th among Personalized Gifts sites.
This company responds to reviews on average within 17 hours
No positive highlights yet
My mom received her canvas. It was beautiful. She complimented the craftmanship beauty of the colors.
I ordered what was supposed to be a touching momento, a gift in remembrance of my son's 15-year-old dog that just passed away. The whole family was devastated by Coco's loss so I decided it was justified to spend close to $30 CAD, though it was more than I could afford on my tight budget. Based on the website, image and description, it was going to be so pretty and would've made them so happy. I'm shocked at what I received. I'm absolutely livid. I can't believe this is what they would send. A piece of plastic with badly trimmed edges and vertical indented lines all over, faded colours - just awful! Seriously wondered if this was some kind of joke? It would be offensive to give this to anyone as a gift. I sent an email almost 2 days ago now and no response. I'm really disappointed and even sad that this is how little regard a company has for people who spend their hard earned money thinking they're getting something nice.
My mom received her canvas. It was beautiful. She complimented the craftmanship beauty of the colors.
Tip for consumers:
Keep up the great work.
Products used:
The canvas picture 8x10.
These mugs are so cute! My sister and I watch White Christmas every year and sing that song!
Definitely recommend
Thank you, Valerie. The cup is adorable, isn't it? We hope that you enjoy having drinks in our cup and smile every time you see it! Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you in bringing your custom design to life.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers more intimately and share meaningful moments. See you!
I purchased a mug for a best friends birthday gift and it turned out so cute and she loved it! Just a thoughtful, simple gift when you need something for someone special.
Products used:
Coffee mug
Thank you, Jessica. The cup is adorable, isn't it? We hope that you enjoy having drinks in our cup and smile every time you see it! Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you in bringing your custom design to life.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers more intimately and share meaningful moments. See you!
My nephew loved the puzzle and the personalization to make it look like him. He was so excited to play with it.
Products used:
Puzzles
Thank you for the kind words, Kennita! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you. Thanks again!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
I have purchased close to 20 items in the past year, including fleece throws and ceramic mugs. They have been so joyfully received by my friends...HIGHLY recommend this wonderful company & their unique products!
Tip for consumers:
This company is responsive and communicative...makes for a great shopping experience.
Products used:
Mugs, throws
Hi Patty, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers more intimately and share meaningful moments. See you then!
I absolutely love my purchases from Gossby. We ordered the Custom Baby Onesie-Protected by Dog and it is so cute. And we ordered Dog Lovers Shirt - Dog Mom and the pictures were spot on! So Adorable! It was so easy to pick out the dogs and pictures you wanted on the shirts. Love all the different items you can choose from. We are so glad we found Gossby!
Products used:
Onsie & T shirt
Thank you for the kind words, Lorraine! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you. Thanks again!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
This is the worst company EVER! Do not bother ordering from them. They will drag their feet and give every excuse under the sun as to why they haven't shipped your item. I initially wanted to order 2 ornaments and a mug. After multiple attempts at placing my order, it would not go through! I finally cancelled the order and then re-ordered just the mug as this was initially all that I wanted. I placed that order on Dec 6th (it is a Christmas present) and here we are, Dec. 16th and it still hasn't shipped! Save yourself the aggravation and don't bother!
Products used:
NONE as none of them have arrived!
I ordered 3 sister mugs on 11/6/2020 and waited and waited for it to be shipped. Was in contact with them about when my order would be shipped and kept getting the same response of we are checking into it and on top of my order. I just got an email 12/26/2020 that my order has been cancelled because of a non valid shipping address. They said they sent me an email on 11/9/2020 to correct it but they didn't so they just canceled it and informed me I would receive the credit on my card within 15 working days. These were Christmas presents!
Tip for consumers:
There's no way to talk to a person. Just a robot email.
Products used:
none never received
I am very happy with my latest purchase, everything I have purchased from Gossby is of excellent quality and has arrived in good time and well packaged they are so personal so glad I found them.
Products used:
I have bought mugs so far
Hi Martin,
We are so happy to hear that you are satisfied with our product and service. Hopefully, we can be a companion in years and your cooperation is greatly welcomed all the time.
And don't forget to check out our community here: https://www.facebook.com/groups/gossbybuddies
To interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
I'm so happy with my DOGMOM sweatshirt. It fit all my babies names on there. It's not too heavy which is perfect for me. I will definitely be a returning customer.
I ordered what was supposed to be a touching momento, a gift in remembrance of my son's 15-year-old dog that just passed away. The whole family was devastated by Coco's loss so I decided it was justified to spend close to $30 CAD, though it was more than I could afford on my tight budget.
Based on the website, image and description, it was going to be so pretty and would've made them so happy.
I'm shocked at what I received. I'm absolutely livid. I can't believe this is what they would send. A piece of plastic with badly trimmed edges and vertical indented lines all over, faded colours - just awful!
Seriously wondered if this was some kind of joke? It would be offensive to give this to anyone as a gift.
I sent an email almost 2 days ago now and no response. I'm really disappointed and even sad that this is how little regard a company has for people who spend their hard earned money thinking they're getting something nice.
Hi Yasemin,
I am Amy from the Customer Service team of Gossby. Thank you so much for spending time to give feedback about your experience. Please accept my deepest apologies for the issue.
An email has been sent to you from wecare@gossby.com. I am more than happy to make things right for you and look forward to hearing from you soon. Thank you!
I ordered 3 personalized ornaments on 10-4-20 and was supposed to have them by November 8th. I ordered early because I thought they were cute despite some reviews I had already read. Well their customer Service was a joke. My ornaments never even shipped out until about a week ago. I WILL NEVER EVER EVER USE THIS company again - oh and by the way he ornaments are not great at all. I ordered something similar from Amazon (Personalized also) - they are adorable and not as crappy quality.
The design was printed nicely but it was printed very small on the onesie. It looked like it was going to be much bigger when I was ordering online. It could have been bigger. And the onesie itself was pretty small compared to other 12mo size clothes I have, but it still fit.
Tip for consumers:
Shipping took forever.
Products used:
Onesie with customized print
Hi Jacklyn,
I am Amy from the Customer Service team of Gossby. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
When my mug arrived the image was positioned too close to the handle and the names were blurry and difficult to read. To Gossby's credit they offered to redo and replace the mug but I declined. The text font that they used for the names is cursive script and quite small and a replacement seems to just be a waste of resources as it will likely be the same. 2 stars for the product 5 stars for customer service, so 3.5 stars overall
Products used:
Mug
Hi, Mario. We sincerely apologize for the disappointment caused by the quality of the mug you received. Your feedback is invaluable to us, and we're committed to ensuring your satisfaction.
We understand your hesitation regarding a replacement due to concerns about the potential replication of the issue. However, we'd like to extend our support in addressing the font choice for the text. If changing the text font would enhance your satisfaction with the product, we encourage you to contact us at wecare@gossby.com.
Thank you for sharing your experience and providing us with an opportunity to improve. Should you have any further questions or need additional assistance, please feel free to reach out. We're here to support you.
I ordered 3 of the same, 1 for me, 1 for my sister and brother. We use to be a family of 7 but now we have 4 Angels watching over us. My brother and sister were so thrilled with their gifts. Thanks
Hi Laurie,
Thank you for sharing with us your satisfaction with your order. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly.
It's great to see our efforts reflect on you as our customer. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community here: https://www.facebook.com/groups/gossbybuddies
To interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
I ordered a personalized mug which arrived damaged. During the process of arranging for a replacement, the Gossby customer service team were always very prompt with their replies and very courteous while making sure that I eventually received my mug. The quality of the product was excellent, and the value for my money was also very good. But I am most impressed with Gossby's exceptional level of customer service.
Tip for consumers:
Great customer service
We are so happy to hear that you are satisfied with our product and service, Melissa. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
This is my second time ordering here and the first time it was very high quality. I really loved it, so I ordered again for a different occasion, but this time the print came blurry and the smaller details were harder to distinguish.
Hi Delia,
I am Amy, from Gossby Wecare team. On behalf of my company, I'm sincerely sorry that you received the product in that bad condition. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation.
I would like to take the opportunity to assist you further in this matter. Since I can't locate any order under your name here, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you <3
I ordered a onesie for my son and after more than three weeks it still hadn't shipped. No explanation why
Hi Jeff,
I am Amy from the Customer Service team of Gossby. Thank you so much for spending time to give feedback about your experience. Please accept my deepest apologies for the issue. I'd be grateful if you could provide me with additional details regarding the experience you had so I can detect the issue clearly and assist you further.
An email has been sent to you from wecare@gossby.com. I am more than happy to make things right for you and look forward to hearing from you soon. Thank you!
If you are ordering one of their own items. Hopefully you did everything right. You might be fine. However, what ever you do...DO NOT order anything that is slightly pop culture. No Zelda. No GoT. No Dragonball...because if you have a problem you CANNOT re-order it...know why? They remove those items within days and you will never see it again. Don't bother with Customer Service. You will just waste a week of your life to have them tell you exactly what you told them: The Item isn't on their site so you cannot re-order. Oh, they will give you a 20% discount (excluding shipping) only to downgrade it two days later to 15% (excluding shipping, of course). Take it from me, they WILL NOT use your previous info to reprint it either. You are just SOL. They will not help in any reasonable manner. It's all lip service for a shirt that has a neat design they could not bother centering.
Tip for consumers:
Don't waste your time with customer service. If you take the chance and purchase save yourself the stress and accept any problems as a loss.
Products used:
None.
Hi K N,
I am Amy from the Customer Service team of Gossby. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
I ordered a canvas print for my mother for Mother's Day. I ordered it I believe April 28th. It was delivered on the 5th. Now I can give it to her Sunday. Great delivery time.
The canvas is above what my expectations were.
Great customer service excellent design and will definitely order from your company again
Products used:
Canvas print
Thank you, Debbie, for letting us know our service can satisfy you and put a smile on your face!
Your feedback is what motivates us to keep doing our best and create better products for our lovely customers!
I hope you have a great time with your mother!
Once again, thank you a lot, Anya!
I believe due to improper packaging I payed $22.00 only to receive a smashed cup I'm Very unsatisfied and this is very unsatisfactory and I'm very disappointed my order number GB*******
Tip for consumers:
I’m not satisfied customer
Products used:
Custom made cups
I ordered the brother/sister ornaments (2) as a Christmas present for my mother in Pa. Apparently I had the wrong zip code on it and you all emailed me and I corrected for you. But, she still never received them.
Hi Marianne,
I am Katie, from Gossby Wecare team. I apologize for our failure to serve you well which caused you to encounter such a worse experience. We totally relate to your situation and will be disappointed if we were in your position either. To help me locate your order on our end and make the thing right, could you please send me an email to wecare@gossby.com? Looking forward to hearing from you soon. Thank you <3
I have to say I am impressed with the work they did. I thought the cup size was going to be larger. This is like a small.
Tip for consumers:
If it is for a special occasion be sure to order far enough ahead of time.
Products used:
Coffee mug
I received a sisters mug this past Christmas 2021 as a gift and was so in love I decided to order a mother's blanket for my mother. I placed my order on Dec 29,2021, it sd it would be delivered Jan 17,2022 which was perfectly acceptable. It came today, Jan 5th. Thats less than 7 days from order to manufacture to delivery. I opened it thinking something has to be wrong, that was too fast. Nothing was wrong, its absolutely beautiful. Gave it to my mother and she loves it. I couldn't be happier. Thank you
Products used:
Blankets
Hi Pearl,
Thank you for sharing with us your satisfaction with your order. We're so proud that our product can bring lots of meaningful messages to our customers and to you particularly.
It's great to see our efforts reflect on you as our customer. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community here: https://www.facebook.com/groups/gossbybuddies
To interact with us and other customers in a more intimate way and share meaningful moments.
C ya!
We decided to give gossby a chance and we ordered a mug for our Dad for Father's day. We ordered it a month in advance and didn't open it until a few days before father's day. It was suppose to be a mario mug with 3 kids names on it. When I opened the box, it was a dragon ball mug with one child's name on it. We got ahold of customer service and although they sent a new one, it did not get to us in time for father's day so our dad was ultimately without a gift. When the mug did arrive, over a week later, it was packaged in a styrofoam box with no newspaper or tissue paper holding it steady inside. I'm glad it arrived unbroken but I don't think I could order from Gossby again.
Products used:
mug
Hi Austin,
I am Kim from the Customer Service team of Gossby. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
Gain trust and grow your business with customer reviews.
At Gossby, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including Mugs, T-shirts, Ornaments, Blankets, Canvas and more. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family.
Hi Traci, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!