• Got Transmissions

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Overview

Got Transmissions has a rating of 1.28 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Got Transmissions most frequently mention customer service, and credit card problems. Got Transmissions ranks 871st among Auto Parts sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    6
  • Quality
    7
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I cannot believe this company is still in business and getting away with ripping people off.
  • Payed for a transmission, and had to call after 3 weeks to remind them.
How would you rate Got Transmissions?
Top Positive Review

“Best internet purchase ever.”

Paul S.
1/23/19

This review is way overdue. Bought a 42re for my 96 gr cher larado in dec 2014. Delivered directly to my selected shop in Boyertown PA, installed for an all in cost of $1600. 4 years later the tranny runs perfect. Fluid is fresh and clean. Communications could have been a little better but the product sold to me was top notch. Would recommend without hesitation. Paul S.

Top Critical Review

“They leave u I'm the dark don't buy from them”

Amos T.
9/22/21

This company Never gave me notice of when my transmission is coming they said 7 to ten business day it's going on a moth please don't use them they not even trying to reimburse me off shipping cost

Reviews (72)

Rating

Timeframe

Other

Reviews that mention popular keywords

company (31) 3 weeks (4) restocking fee (5) customer service (6) 3 months (3)
Thumbnail of user amost12
1 review
0 helpful votes
September 22nd, 2021
Verified purchase

This company Never gave me notice of when my transmission is coming they said 7 to ten business day it's going on a moth please don't use them they not even trying to reimburse me off shipping cost

Tip for consumers:
Don't shop they don't live up to wht they say and offer no help in fixing the problem

Products used:
I brought a transmission from
gottranmissions.com

Thumbnail of user denisem396
1 review
17 helpful votes
June 7th, 2019

They sent us two bad cvt transmissions. They were junk! After telling us they would pay for the labor we have not received a dime. Finally had to get a rebuilt transmission from the dealer put in. We have wasted $3500 on this piece of $#*! company! When you call them they either hang up on you or transfer your call to another line that no one answers. Don't bother leaving a message because they won't call back. How do these crooks stay in business?

Thumbnail of user johnm10356
1 review
0 helpful votes
August 12th, 2022

I purchased a transmission for my 2008 Pathfinder. I had installed at a local shop. Had problems immediately. Had it checked by a legitimate transmission company. They said the transmission provided had a bad 4th gear. I called them and they would not call back. After many attempts they said they would not refund or replace the unit. DO NOT DO ANY BUSINESS WITH THIS COMPANY!

Products used:
Had to buy another transmission from a different company

Service
Value
Shipping
Returns
Quality
Thumbnail of user bg166
1 review
12 helpful votes
April 23rd, 2020

Purchased through this company for a used transmission in 2018. Transmission stopped working after 5 months of use. Asked company for a refund based on warranty but customer service is AWFUL. Company originally agreed to replace with diagnostic but when I called back they went back on there word. STAY AWAY!

Thumbnail of user jimc1252
1 review
0 helpful votes
September 23rd, 2021

Shipped late, bad transmission, doubled labor cost as a result as they did not stand behind part or labor. Pursued and recovered part cost through credit card company. Pursuing labor in small claims court, however hard to locate owner via PO Box. Bad and do not recommend.

Tip for consumers:
Make sure you get owners name and address in the event you end in small claims court. I am now hiring a PI or Bounty to track the owner down to get him in court.

Products used:
Transmission

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamarah118
1 review
20 helpful votes
May 21st, 2020

Where do I start? Should it be where I called and ordered a Transmission, provided the vin, and they still sent the wrong one? Where they charged me $500 more dollars to send it back and get a replacement? Or the fact that it was a month ago and I still do not have my replacement transmission? I have called for 2 weeks and they have promised to me day after day and I still do not have it. What do I have? An extremely mad customer who has been without their vehicle for a well over a month. I could have easily got a transmission from someone else but they kept promising it to me day after day. I still do not have it. He is now trying to use the excuse of the "pandemic", yet their website shows they are taking orders and shipping every day, The shipping manager would not give me the name of his boss or who owns the actual company, so I guess I will let our attorney track him down. In the mean time, I will be contacting the Better Business Bureau and warning every mechanic shop that I know of to not purchase anything from them.

Thumbnail of user tonym559
1 review
8 helpful votes
July 4th, 2020

Bought tranny it was bad, they sent another one, bad, now they will not respond to phone call or e-mails... out $810 plus labor... all bad reviews, should have read them first. We need to get together and do something, any idea`s

Tip for consumers:
don`t buy anything from got transmission

Products used:
tranny, still waiting

Service
Value
Shipping
Returns
Quality
Thumbnail of user travish105
1 review
15 helpful votes
May 21st, 2019

Bought a transmission and had it shipped, got transmission installed and doesn't work. Install by a reputable garage. Called Scott in warranty and he is rude. Sent all the paper work requests in they decided to send another transmission. 3 weeks go by I hear nothing. Then i called and was told a request for an update will be sent. 2 more weeks go by and nothing. Called again and got the same response and Scott just hung up on me. Told me he doesn't have a boss he is the boss.

Thumbnail of user douglassh5
1 review
14 helpful votes
January 28th, 2020

Zero stars! Worst company ever, hope they go bankrupt soon. They will send you the wrong transmission and it will be damaged. You will not get a refund. If they send you a replacement, it will be wrong and damaged. Stay away!

Thumbnail of user robp212
3 reviews
21 helpful votes
June 12th, 2020

I would give this company zero stars if the option was available, my second review by the way, and I had to write this because I see there still in business some how... AMAZING! Customers please be careful & beware. I ordered a transmission from this company approximately 4 years ago. And they sent me a "bad transmission" only after finding out the hard way after being installed by a local mechanic, it blew 5 minutes after it was installed... it was like some kind of sick joke. They got me for $980. I tried contacting them for THREE WEEKS... and left multiple messages on some make shift voice mail... no answer. To make a long story short they got away with it. These people are crooks! Their reviews should be a red flag and give you a clue. DO NOT PURCHASE FROM THEM! It was just on my heart to write this so no one else gets scammed out of their hard earned money. God Bless you all even this company that ripped us off, it was hard for a bit but the Lord saw us through!

Thumbnail of user vernonc16
1 review
8 helpful votes
July 30th, 2015

The transmission was promised to deliver in 10 to 14 days. Both in their written correspondence and in telephone conversations. In reality it took 28 days for delivery.

Thumbnail of user jerryh333
1 review
3 helpful votes
February 23rd, 2020

There the worst I've ever had to deal with been a month sent me the wrong trans and still haven't heard anything back about any thing either another trans or my money back charge me $ 735.00

Thumbnail of user carrih1
1 review
11 helpful votes
April 3rd, 2019

Bought a tranny suppose to have only ******* miles should of known better. Less then ******* miles later it's done and saying they will not over warranty. So 1900. 00 later truck is now going back in shop and getting original one rebuilt for 2800. DO NOT BUY FROM THEM!

Thumbnail of user kathys678
1 review
14 helpful votes
September 23rd, 2019

Today is September 23,2019. According to this company the wrong transmission was order on our part. I really do not see how when all they asked for was the VIN on the ambulance. They sent the transmission and it was not the right one. The company had the transmission picked up on August 5,2019. Since that time we have made several calls and always got the run around. As of today I was told that the transmission picked up is not in the system. I cal BS on that. We still have not gotten a refund nor a real answer as to why. It took them 5 minutes to get payment but has taken almost 4 months to get our money back since they cannot provide us with a transmission for an ambulance. The customer service people are rude and unprofessional. I would not recommend this company to anyone.

Thumbnail of user johnm4052
1 review
17 helpful votes
January 15th, 2020

I bought a used transmission from these people in December of 2019. There is a tight 10 day window to have it installed and activate the warranty after it is delivered. My mechanic was able to meet the time frame.
Now the fun stuff. There are two email addresses associated with the company and a phone number. Good luck.
The emails got kicked out and nobody EVER answered the phone. I tried the email route several times and gave up. I called multiple time, left messages, and never heard back from them. The last few times I tried to call the phone did not allow messages to be left. Of course after a couple of weeks, I am getting a transmission fault code. I left a complaint with an online mediation website and they informed me that they passed the complaint on to the company for resolution. No response at all. I wish I would have read the reviews prior to my transaction. A one star review is way above the review that this company deserves. It needs negative stars for it to be accurate. THIS COMPANY IS A TOTAL FRAUD! STAY AWAY!

Thumbnail of user chrisd221
1 review
13 helpful votes
April 8th, 2017

Got transmission on date they said it would b here! Installed it n it works perfect! I will recommend my friends to you guys! Thanks for all your help! Thanks again! Chris

Thumbnail of user glenm72
2 reviews
12 helpful votes
October 5th, 2018

They sent me a piece that is supposed to be a ******* mile trans looks worse than the one I am replacing what a joke. I guess I'll put it in and hope, but will probably be wasting my time they didn't even bother to plug any holes so I'm sure it's full of dirt. This place is a total joke save your money and buy at your local junkyard.

Thumbnail of user joed165
1 review
3 helpful votes
July 13th, 2017

I ordered a transmission for my son's 2001 Acura CL type s. After I ordered it I read reviews. This raised a red flag. I emailed wanting to cancel but was told there would be a restocking fee. This was in the agreement so I decided to leave it be. Shipping was within the time given. Transmission was installed by the Acura dealer. Everything checked out, the transmission shifts smoothly and does appear to be within the stated mileage according to the tech who did the work. At this point I can't complain. These transmissions are known to have problems. I plan on doing a fluid change as recommended yearly by the dealer. Just to be clear, I'll have the dealer do that also. As for now, I have no issues with got transmissions. Joe

One note
The Dealer did say the handling in shipping was rough but nothing was broken, dip stick was bent but all is well. This is no fault of GT

Tip for consumers:
You mostly hear the bad stuff and not often good stuff. Things happen when buying used parts. Getting the proper install is important. Hopefully this transmission is as good as it seems to be, if not, I feel they will stand behind it as I've done everything as required.

Service
Value
Shipping
Quality
Thumbnail of user dakotah26
1 review
11 helpful votes
July 21st, 2020

They sent me a bad transmission and it took about 3 months to get a hold of them. And then another 3 months for them to send another broken transmission and when I called back about it they insulted me and told me they wouldn't refund it

Thumbnail of user pauls1088
1 review
15 helpful votes
January 23rd, 2019

This review is way overdue. Bought a 42re for my 96 gr cher larado in dec 2014. Delivered directly to my selected shop in Boyertown PA, installed for an all in cost of $1600. 4 years later the tranny runs perfect. Fluid is fresh and clean. Communications could have been a little better but the product sold to me was top notch. Would recommend without hesitation.
Paul S.

Thumbnail of user robertl1007
1 review
2 helpful votes
November 4th, 2019

I bought a transmission in May, it failed in November. They claim they sent me an email for a warranty but since I did not return the warranty it was only good for 3 months. When I said the whole was a joke, the so called operator began to personally insult me. It was absolutely terrible.

Products used:
Transmission

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamess3193
1 review
11 helpful votes
May 19th, 2020

BOGUS COMPANY THAT WILL TAKE YOUR HARD EARNED MONEY, THEY WILL CHARGE YOUR CREDIT CARD EVEN WITHOUT AUTHORIZATION, THEY WILL ASK FOR A PHOTO OF YOUR CARD BOTH SIDES AND YOUR DRIVERS LICENCE, I DIDNOT SEND ANYTHING I NEW IT WAS FRAUD YET THEY CHARGE MY CARD AND SENT A CHEVY TRANSMISSION FOR A FORD COVERED IN CARD BOARD, IT WAS A OLD CORE, I AM FIGHTING TO GET A REFUND. MY CREDIT CARD COMPANY IS INVESTIGATING, DO NOT DO NOT TRUST ANYTHING THIS GOT TRANSMISSIONS SAYS, THEY DO NOT EXIST, IF YOU TRY TO FIND THERE LOCATION ITS A HOTEL IN FLORIDA, BEWARE!

Thumbnail of user harolda69
1 review
2 helpful votes
May 27th, 2020

If you buy from this company you will not get what you order and you will be stuck with what they send you,. This company is bad business stay away. I give them 0 stars

Thumbnail of user rickq14
1 review
5 helpful votes
January 24th, 2020

I bought used trans from them Dec 13th 2019 and it got to shop on Dec 27, shop put it in on Jan 3rd and i picked up same day. I did do the warranty also. After about 140 miles it started to whine like a power steering unit out of fluid. I to to shop Jan 22 and shop informed me that there is sand and lots of clutch part in pan. I contacted the number of *******182 ext. 6 and talked to Scott with email address of *******@autopartsemail.biz. Sent him the mechanics diagnostic report which he requested and an estimate of replacement and a picture of the pan with parts in it. So far all i got back is (How much will we cover on the repair?) - Now to me this is a employee issue due to someone sand blasting the trans and not covering the ports and sand got it in. I will continue to update but right now veh is down.
Side note is these people use a proxy server to hide them selves so you cannot find true location. They also go by the names of
www.remanns.com
www.gottransmissions.com
www.engineandtransmissionworld.com
www.qualityusedtransmissions.com
www.swengines.com
www.gotengines.com
www.engine-transmission.com

Rick

Tip for consumers:
Check them out first. Do not recommend them but that is your choice.

Products used:
Used Transmission

Thumbnail of user tomr332
1 review
4 helpful votes
March 19th, 2019

Total rip off. You better hope they send you a working tranny because you will only get a fraction of what it costs to uninstall the bad one and install the 2nd one! Zero stars is still too many... stay clear!

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