GourmetGiftBaskets

I placed an order for the "Taste of Christmas" gift basket on December 17th, intending for it to be delivered by December 23rd. However, upon receiving feedback from my father-in-law the day after Christmas, it was evident that the majority of the snacks were stale. Generally, vacuum-sealed food has a shelf life of 1-2 months, but it depends on factors such as storage conditions.

It's disheartening that the company, despite anticipating a holiday rush, didn't ensure the freshness of the products in the baskets. I contacted Customer Service on December 26th, reporting the issue through the site and leaving a review. Strangely, they claimed not to have received the email, and my review, except for the 5-star ratings, mysteriously disappeared.

On January 18th, I received an email from a Personal Gift Concierge named Allyson Kilduff, expressing gratitude for my order (singular, though I placed 3 orders). I shared my bad experience with her, but after a week passed without a response, I followed up. She claimed not to have seen my reply initially and offered a replacement, which I declined, requesting a refund instead. She issued the refund, promising it would take 5-7 business days.

Despite being told on January 25th that the refund was being processed within the specified timeframe, I had not received it by February 3rd. Allyson assured me on February 5th that it was still processing, asking for a few more days. As of February 12th, I have yet to receive the refund, prompting me to initiate a dispute with my bank, given their 90-day window.

Considering my negative experience and feedback from others in different states, I advise potential customers to check reviews outside the company's site before placing orders. My recommendation is to avoid ordering from them altogether. In the future, I plan to create my own gift baskets from vendors with known fresh products, citing Home Goods as a reliable option, where snacks even come with expiration dates.

I had ordered multiple packages from this company to the same address before, and all were delivered. Today my son's 16th birthday cake wasn't delivered on time, because the UPS driver couldn't find the same address. I called this company twice. Extremely impolitely, I was told that UPS was informed and the company can't do anything for the package delivered today. Then I called UPS multiple times, and each time a representative told me that took notes, and the package would be delivered today. Finally after 5 PM, from the delivering UPS, I received a phone call, indicating they never received the above-mentioned messages, and the package cannot be delivered today! Under these conditions, I can't make any further purchases from this company.

My order was received on date requested. Family member was surprised at the quantity and quality of the items. I am very pleased and will definitely order again.

Paid for express shipping for a guaranteed delivery date. Package arrived 5 days late. Called customer service and was told the date I paid for was "estimated". Um, no. It wasn't; that's why I paid so much extra. Requested my shipping costs back and was told it was UPS's issue. Again, no. I don't have a contract with UPS, gourmet baskets does. It's their job to refund the customer and get reimbursed by their contracted delivery service. Bottom line: Terrible company for mediocre food. You'd do better at Walmart.

Immediately after placing my order, I called to make a simple request; that the one item of meat be omitted from the gift basket because the grieving family who were to receive this sympathy gift basket of snacks and chocolates are vegetarians. The offices were not open, but the outgoing message said to leave a message - so I did. I spent nearly $100 on a basket that was perfect for the family, as a show of sympathy from friends, which is why it was chosen. Except for the one (oddly-included) sausage roll.

In any event, I followed up with an email early the next morning to ensure that the message was received before shipping. I did receive a return call late in afternoon with the information that I couldn't "customize" any gift baskets. I was honestly, quite angry at this as I wasn't asking for customization; I was merely asking that whoever physically creates these baskets, simply reach in and take out the sausage roll. I didn't even care of it was replaced with anything, I just didn't' want the item to be included out of respect to the dietary needs of the family.

I was then told that the item had already shipped and that the only thing they could do was "recall" it from Fed Ex. The family is only staying together during their grieving period for a few days, so no, I didn't want it recalled - I wanted it delivered.
But then I discovered via the UPS tracking number that GGB provided, that I was misled. In the early evening - about 2.5 hours since I spoke with the representative that it's status as "still being prepared"!
Why on earth couldn't Gourmet Gift Baskets do the simple favor of just removing this single item before wrapping and shipping? I wasn't asking for something extraordinary. I was very dissatisfied with this lack of sentiment and for being misled by being told that the item had already shipped.

Ordered French Champagne and Godiva basket, they charged me $48.00 for overnight delivery, which I never asked for, only saw it when I pressed Order. The next day delivery took 5 days. My package was sent back to them due to 3 attempts failed delivery, which I dont understand occupants were home, since they just had baby, I assume UPS in CA could not find the bell or call. The told me I would get credit on my cars within 5 to 10 business days, They lie, Its going on to a month, still no credit, They dont respond back, when I attempt to contact them. I'm forced to dispute the charge now. Stay Away from this company!

I've ordered numerous items from GourmetGiftBaskets over the years and all have loved what they received. It's easy to order ahead, scheduling future delivery. I love that, cause I'm very forgetful. In fact, I have one set to go out next month. The products I've sent have been truly popular with family and friends. They've gone on and on about how delicious everything is. Highly recommend!

I bought a birthday gift basket for my daughter in college. This basket was the perfect gift/ care package because it kept her stocked on study snacks as well as making her feel special. The dungeons and dragons nerds excited her because of the unique packaging. It appears that every item is specially selected. What a wonderful gift idea. I will be sending more and highly recommend gourmet gift baskets to everyone.

This basket was a birthday gift to my daughter. It was a perfect choice. The variety of snacks and beer was well received. We are both fans of beer and have worked in the food industry. The pairings are great and delivery was speedy and on time.
Reviewed on Microbrew Beer Bucket Gift Basket - 6 Beers

They charge A LOT for shipping... and the shipping service is not commensurate with the price tag. While I recognize that part of the issue is the breakdown in service at Fedex (and others), the gorgeous-looking gift basket never reached its destination. Neither I nor the recipient was ever called or notified of shipping issues when we might have been able to do something about it (despite Gourmet Gift Basket asking for phone numbers in case there are shipping issues). When I called, they completely wash their hands of any responsibility and deducted the return shipping fee from my refund -- granted, a much lesser fee than the original shipping, but close to $60 in shipping total with nothing to show for it.

We sent my sister & her husband a beautiful wine basket to celebrate their 50th Anniversary! This basket was perfect because they were able to put it in their car & take it with them on their Anniversary trip! Excellent wine & cheese selection. They truly enjoyed it.

The gift basket never arrived on time for a gift and no refund and they keep charging our account. Do not recommend

I ordered the coffee break basket for my daughter and it was absolutely FANTASTIC! The coffee and snacks were fresh, the basket was beautifully prepared, and everything was delivered on time. I definitely will use this site again!

Extremely good quality, wide ranging selection so it easy to find the perfect basket for any occasion, and super fast shipping! With a regular shipping speed I got my product delivered in 2 days. I bought this to donate to a fundraising auction and this basket raised more money over its value than any other basket! Very pleased with my purchase and will be coming back to GourmetGiftBaskets for any future gift basket needs.

I bought three of these as holiday gifts. Everyone was pleased. What I liked about this type of meat & cheese gift was that crackers were also part of the package, making a complete snacking experience... all that's needed otherwise is a choice of beverage. GGB offers the highest quality food gifts; I have purchased from 2 or 3 other companies over the years, and the completeness and quality are not quite up to your standards. I appreciate you.

I orded several products and shipped to my dad as a birthday gift... he raved about each and every item we sent. Highly worth it!

My dear friend from North Carolina, kindly ordered a huge gift basket on June 23,2023, to be delivered to me in Canada, prior to her visit.
The basket was to arrive in time to coincide with the arrival of my guests, including herself...
Unfortunately, the gift basket must have been held up at Customs and was only just delivered yesterday, July 18, long after my guests had departed.
I felt so disappointed for my friend, she checked on the shipment several times while visiting, only to be told it should arrive any day. She never got to see what she had sent and it must have been a very expensive basket, judging from it's contents.
Perhaps, for future orders you should advise customers not to ship food items across the border, or check which items would cause delays (such as cheese & meat)...which, by the way, there was cheese & a sausage in my basket and as it sat for almost one (1) month out of refrigeration, I wonder are they safe to eat?
I had also been checking on the delivery prior to her arrival, and unfortunately fell for a scam relating to the shipment, I received a scam email, just after notification of the gift, telling me I needed to pay $1.95 for the customs charge... which I agreed to pay, thinking this would expediate delivery, except that I was actually charged $31.08... this charge is now in dispute with my bank, I had to cancel my credit card.
All in all... not a good experience for my friend or me.
Regards,
MJ
Canada

I ordered the large Easter basket and had it delivered to my granddaughter who was overjoyed with the beauty and quantity of goodies. The basket was delivered on the exact day I requested. Thank you.

So happy that I found Gourmet Gift Baskets online to keep our Easter tradition alive, My daughter who is miles away, loved everything about having Easter goodies delivered to her! Loved all the traditional Easter Basket goodies that were put together! Thanks again! Would definitely recommend, and will be a returning customer! Delivery was on point, which was huge! So appreciated

I don't live with my mom and for Mother's Day I had no clue what to send her, but I knew I didn't want to do flowers. After searching best gifts for mom's I stumbled across this website. This was my first purchase and I'm 100% satisfied I did!

Mom loved it! Received as photographed cute packaging and one day earlier than expected. She's been hunting down the cheese ever since lol. The Rose was perfectly balance just like she loves it.

I will be recommending and purchasing again

On time delivery and the recipient was very happy with their gift basket. I would for sure order from this company again.

Needed to send a birthday gift to my son in CA and didn't have much time. The two baskets both arrived exactly on his birthday and he loved them! Snacks, candy, fruit, and little cute cakes.

First time we used this company. It won't be the last. We sent a large basket to a new business associate and his family. The basket has something for all ages. They were very pleased, Selection of items was wonderful and GREAT customer service. Already planing to use you for holiday gifts.