Grailed

Bad service, even as an honest seller, you don't help, the account is frozen without reason and strong evidence, no reply to emails for more than a month, they really have a bad application

I downloaded Grailed. I list 2 items then I get a message from www.Grailed.com stating that one of the items I posted so I clicked and they ask for your credit card to receive your funds but the weirdest thing was them asking how much on my card. I didn't go on but how in the hell Grailed allowed something like this to happen and on top of everything I spoke with several agents and they all made it like it's not their fault. It's my fault for putting my information in a link that is from them. The worst seller app I've created ever. The others don't even allow something like that to happen to anyone on their app. Grailed does a horrible job of protecting people and people information. Do not download the app. The picture I shared is my proof Beware!

Grailed is worst site on the internet. I was scammed for $300 by Grailed and after several emails to them they did nothing to either prevent or help me recover my money. I deleted my account and would not advise anybody to ever trust this site for anything.

Worst sellers and worst customer service, Grailed/PayPal "protection" doesnt mean literally anything. If you encounter any scam you will be forced to deal directly with your bank at risk of being banned. Least responsive sellers on any resale platform online, compared to vestiaire, ebay, depop etc Grailed seems to enable and encourage scam sellers and will do nothing to support you if you encounter an issue.

Grailed is full of scamers, half the time you buy a pair of shoes or product they never ship, they dont help you with the refund process and your basically hung out to dry. Just stick with GOAT or StockX, its safe and the premium you pay means you get authentic shoes and no headache. This site sucks.

If you're looking for psychotic sellers, abused goods that rarely match the claimed condition, a company that won't even allow sellers to simply issue a refund, customer service so ignorant they ask for screenshots when your claim begins from the purchased item? Look no further.

If you're into a "customer service" team that tells you to call PayPal at best, and losing more money on awful sellers than you would have spent buying new at full retail? This is your spot.

Grailed is a bad joke and buyers are the punchline.

I purchased 2 jackets from a seller and he asked me to send a copy of my id and credit card. Then after the seller saying the items ar new, after making purchase, he tells me its used. Scumbag and scam seller forsure. Thats not normal! Prone to identity theft. Do not use grailed whatsoever! The platform customer service is the worst too

Garbage customer service, banned both my and my partners' accounts one year apart, unable to give any reason why, other than "they pride themselves about the community" and "no follow up comment will be supplied". I've bought and sold a few items with absolutely no issues whatsoever. This is truly a garbage platform that is extremely unstable.

Froze my account after I had the "audacity" to complain about a clearly and empirically poorly described and quite possibly tailored/altered garment.
Garment described as 52R... arrived as 54R. Sleeves 14cm shorter than sizing suggested.
Fortunately PayPal agreed with my argument.
Avoid Grailed at all costs.
Stick to Vestiaire...
Horrible, protracted, online shopping experience.

Spend your hard earned dollars with StockX. Grailed is a bunch of crooks. Shipped a $300 hat in an envelope! They lie, customer service does not exist. They will block you from communicating with them. Worst purchasing experience I've ever had.

Grailed paid there seller fees after a buyer going through Grailed tried to Scam me and charge back the shoes... Thanks Grailed...

Tried Grailed for the first and last time this month. Seller sent the incorrect item and when I made them aware they wanted me to ship the item back and THEN they would ship the correct item once they received it. I told them they could put a return shipping label in with the correct item and I would send it back to them when I got the item I purchased. They said that wasn't possible so, I told them I'd just keep the item I have no use for as its easier and cheaper for me to eat it than print, pack, and ship a package from the post office. Then stress out while I wait for a resolution and most likely, mourn my lost dollars, empty hands, and unawnsered requests for resolution in the end. They then said the item they sent was much more expensive than the item I was meant to receive and they would PLEASE like it back. So I told them to send the correct item with a return label. To which I was told again but in a more elaborate fashion that it was impossible due to software and I needed to not make it a bigger deal out of this than it is. I then repeated myself one last time saying, if you want your item send mine and I'll return it to you, otherwise consider that item gone to you and I'll eat the money I paid you for an item you never sent. They then told me how ignorant I was and that I was unable to conprehend english and that I should get a family member or friend to help me understand why it was impossible for them to send a return label with the item I purchased. I stopped talking to them at that point. Reported their conduct to Grailed but after reading these reviews I just deleted my account. Just awful. NOT RECOMMENED, IN FACT, RUN FOR YOUR WALLET!

Better just use Poshmark. Customer service is much better. I purchased a shirt on Grailed, which was described as one size with American in European size. The one I received was completely different was an American large, not an extra small like I ordered and they told me item was as described and assisted in no way to rectify the situation. I can't stress enough just order through Poshmark instead.

I bought a jacket, received a confirmation, paid through PayPal. The seller then notifies me he has canceled the transaction because he needs more money for the item. Grailed does nothing about this illegal breach of a binding agreement of purchase and sale. Avoid Grailed. Totally sleazy company.

Archaic site. Cant even sign in on the app only sign up. Glitchy and no direct deposit option, I'm sure for not being secure enough. Extra REQUIRED fees for paypal. Looks like it was developed on early windows power point.

Sure you can come up on a thing here or there. If it comes down to needing CS, refund. Good luck!

My son has purchased items from the site in the past, but sold a pair of shoes for the first time almost 100 days ago for $617. He listed the UPS tracking number he used to deliver the shoes. He still has not been paid by Grailed. We cannot get anyone on the phone to help and the "customer service" ticket threads are a joke. We'll be notifying the BBB and our lawyer says it's time to get involved. I would not recommend Grailed to my worst enemy.

The Grailed site guarantees buyer satisfaction if a seller lists an item that does not match what you received. The item I got initially didn't fit so I tried to resolve with seller. As I figured it could be resolved I pack it up then I noticed a visible stain on back leg. The listIng had the stain but it wasn't noted. I sent several pics Grailed asked for and kept coming back to me 3x asking for more pics. Finally I gave up. Buyer satisfaction NOT guaranteed. Beware! These luxury second hands get an F grade. EBay has much better customer satisfaction!

Don't' do business with these clowns or anyone without a real phone number. They won't be in business much longer.

I purchased a pair of shoes listed a "great condition" and "no damage", but when they arrived, they were falling apart and had horrible spray glue repairs with over spray everywhere! The listing images were purposefully hiding the damages. When I attempted to return them, the "grailed team" told me I needed to work with paypal to resolve the issue and they would/could not do anything for me.

First, paypal was setup with grailed so the purchase was under a subscription, so I was charged twice. I was able to get the second charge resolved.
Second. I fought with the seller and pay pal for two months and would not pay for return shipping. They closed the case with no resolution for return shipping. I tried contacting grailed to get help multiple times per month with sometimes no response, other just saying "let us know what paypal says"

Grailed FINALLY got back to me 3 months later saying they would cover shipping, but "since paypal already closed the case, were not going to help you anymore. "

This company is not trust worthy and does not back up their customers and act as if they're not responsible for dishonest sales. Do not use this platform.

I bought something from grailed, a few days later, the card I used had a few small purchases at Nike and other places. They steal your card. Do not trust it.

Do not trust this site. The merchandise is horrible, service even worse. There is no service.
It seems to be a scam. Prices are extremely high, outrageous. The item I got was filthy and had
A huge spot. Received no help in making it right. DO NOT SHOP HERE!

I have been selling on Grailed for 4 years. I also sell on Poshmark, Ebay and a few other niche sites. Grailed by far has the highest percentage of scammers and in general caters to bottom feeders. Additionally Grailed as a company cannot seem to find a balance between serving buyers' needs versus sellers and are constantly putting into place "fixes" that balance way too far to one side and in effect creating new problems. Their customer service has also declined badly in the last year. They used to have thoughtful replies and you got the sense they were actually reading your concerns and now it seems most replies are lazy copy-and-paste jobs. I used to have a few hundred items on Grailed and now I am slowly winding down my business on the site.