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Claim Your BusinessGurney's has a rating of 1.1 stars from 209 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gurney's most frequently mention customer service, tomato plants, and credit card problems. Gurney's ranks 83rd among Plants sites.
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Maybe I got lucky, but I ordered twice from Gurney's and they were not bad experiences. The first time I ordered a peach tree and it came perfectly packaged, in good timing and the instructions were simple and easy. My peach tree is growing strong two years later with no issues. It is just as resilient as it was advertised. The second time I ordered a pack of variety roses, and 3/5 thrived. Gurneys was good for me, but I can only vouch for my peach tree and roses.
Ordered some strawberry plants ONLINE.No problem with that. PHONED them a few hours later, to see if I could add another item. The phone operator said that the order was not yet shipped, so yes, I could add it. Checked back with Gurney's today (online again) and the phone person FAILED to add my item a few days ago. My order has been shipped. So now, if I want the extra item, it will cost me $9 to ship it, instead of the $2, if it was added to my original order. I'm NOT happy with Gurney's phone people.
Ordered some strawberry plants ONLINE.No problem with that. PHONED them a few hours later, to see if I could add another item. The phone operator said that the order was not yet shipped, so yes, I could add it.
Checked back with Gurney's today (online again) and the phone person FAILED to add my item a few days ago. My order has been shipped. So now, if I want the extra item, it will cost me $9 to ship it, instead of the $2, if it was added to my original order.
I'm NOT happy with Gurney's phone people.
They cancelled my order but never notified me and didn't refund my payment until I made a stink about it months later.
Products used:
Pear Drippin' Honey TM PPAF SD 2-4 FT
HORRIBLE. Bought items that showed up in the winter. Returned them in spring as told to. Spent nearly a year trying to get a refund, as they didn't have anymore stock I wanted. Now that they sold out to Gurney's, the store credit doesn't work either. Total rip off.
DO NOT ORDER FROM THIS TRASHY COMPANY!
Tip for consumers:
Customer service was a joke
Products used:
None. All plants died during winter months
I have purchased many things from Gurney's and have been highly disappointed. This past year in the late winter I ordered blue marigold seeds. They were clearly yellow. Also the other seeds I have purchased don't germinate. Do yourselves a favor and go to your local garden center. I will gladly look at the magazine but will never purchase from Gurney's again.
My zone 5 requires planting after Mother's Day. Just received my tomatoes peppers and eggplant last week June 8 and planted them the next day with some coverage so the could adjust. Why did it take so long to ship? I was hoping when they arrived they would be nice hardy matured plants. BOY I WAS Wrong!
I guess you get what you pay for…. Will NEVER order from them again. I want my money back!
Please see pictures and video of what I received.
Products used:
I will end up going to buy replacement veggies
I ordered over $100 of seeds and plant starts in February with a promised delivery in March. The bulk of the items were delivered in May too late to use this season, three items were missing, and they had the nerve to bill me more than the original total! The experience was completely unsatisfactory and I received nothing more (to date) than automatically generated responses from customer service.
Tip for consumers:
Delays were unbelievable, as well as taking orders for stock they did not apparently have.
Products used:
One packet of seeds.
Maybe I got lucky, but I ordered twice from Gurney's and they were not bad experiences. The first time I ordered a peach tree and it came perfectly packaged, in good timing and the instructions were simple and easy. My peach tree is growing strong two years later with no issues. It is just as resilient as it was advertised. The second time I ordered a pack of variety roses, and 3/5 thrived. Gurneys was good for me, but I can only vouch for my peach tree and roses.
The tree I ordered never arrived. They said it had shipped. Since they had shipped it somewhere, they refused to reverse charges. Never again!
Tip for consumers:
I didn’t include the receipt. Didn’t know I was going to need it to review. Not sure where it is at this point.
Products used:
I had to wait a year and order a tree from another vendor.
I placed my order January 24th 2023. I was given a shipping date of 1/30/23 with 4 weeks to deliver. I only ordered seeds ($100). My planting season for starting the seeds starts in April at the latest. By May I want a 3" to 6" plant. It is now 4/25/23 and I still do not have my seeds. They are not lost, they did not ship until the end of April. If and when I ever get my seeds, it is way too late to plant them this year.
Tip for consumers:
It is less stressful and more beneficial for you if you just take your money and burn it. At least you would get some heat, vs nothing but frustration.
Products used:
Never got any.
Jan 8 0rdered5 trees all in stock.April 16 received one tree saying the other 4 out of stock.You can see from my photos how irate I am.What is their gimmick.They had guaranteed payment.Why do they do this and shamefully say sorry.Causing a loss of enjoyment.Who supervises this blatant fraud.
Tip for consumers:
Disclaimer eventhough it is in stock today.Dont expect to get it.
I will NEVER order from this company again. Product (if they can even fill the order) is subpar. 1/3 or what they sent did not grow and I grow a wide variety of fruits and vegetables so I'm not a novice gardner. I placed my order and paid the amount indicated. They were unable to fill several items then kept sending me a bill wanting MORE money for the crap they did send. I've called twice now to get it taken care of. Absolutely absurd way of doing business.
Tip for consumers:
Don't bother
I have been waiting now for over a month and despite the items ordered being "available for shipping" they have yet to ship them. I plan to cancel my order week or barring that institute a chargeback. Absolutely useless customer service too.
I've waited 2 months for my order. Still waiting. I'm up to 10 e-mails for status. Nothing. They have my money. I don't have my products for spring activities. I did get several 'out of stock' notices & asked if my account was credited. Again, crickets. This company should be avoided. There are plenty other reputable companies out there that I"ve dealt with & provide great products & service. This is my first try with Gurney's
Like others - ordered plants April 1. Plants shipped 4/20 arrived 4/28 afternoon, all dried, damaged, and DOA. (A few dried pieces of newsprint amongst the dried roots was the haphazard effort to preserve moisture during the mule-train shipping.) Telephone service subcontracted to far-east promised replacement by 6/3. Never arrived. So, Gurneys has my $210, I have no plants, and I have 8 2-foot deep hopes in my backyard. These guys are fraudulent - steer clear!
Tip for consumers:
Avoid this nursery unless you enjoy being defrauded.
Products used:
i saved 2 plants out of 8 - all others were DOA.
If I could give this company a zero rating I sure would. Was shorted 10 strawberry plants. Ordered a blueberry bush it came just laying in box completely dried out a brittle stick. Have never been so disappointed in a company. Customer service was a complete waste of time. After repeating myself 6 or 7 times he just didn't know had to consult his supervisor then disconnected what a surprise. Never again last 80.00 dollars you will get from us.
Tip for consumers:
Buy from another company please.
Products used:
Strawberry plants the ones that actually came. Blueberry plants were dead.
Not only did they delay my muhly grass order numerous times but the ones they sent were DEAD.
They had the audacity to add shipping charges to a " replacement " order that wasn't even what I originally ordered and now I have to wait for that.
This is not a business to deal with if you want your garden to grow or grow in accordance with planting times.
Throw your $$ away and save yourself the angst of dealing with them.
Horrendous experience!
Tip for consumers:
Don't waste your money or calm.
Products used:
None
I ordered plants that needed to be planted in early spring. I was told that they would be shipped the first week in April. They kept delaying my shipment back by two weeks. Then today (May 22) my order was cancelled without any kind of communication from them.
I took time to kill the grass on my hill for these plant, and I was ready to plant them in early spring. I wish I could rate them negative stars.
Tip for consumers:
Do not waste your time no matter how good the price
Products used:
I ordered new plants off of etsy
I placed an order for tomato and pepper plants in early April. I live in a hot climate and HAD to get these plants in the ground ASAP, because it quickly gets so hot that nothing grows. They told me the plants were ready to ship and would do so in 2 weeks max. Well, I just today received the order nearly 2 months later!
The worst part is that they changed the expected shipping dates without a word, like others have mentioned. When I contacted support they just gave me a canned response, and said they would put a note on my order to have it shipped right away. Lies! That was weeks ago. Some rush! Now it's far too late to plant.
On top of that, the plant quality is downright awful. The plants are far too tiny for what I paid. They're all clearly nutrient deficient with yellow leaves and purple stems. One of the tomato plants was nothing but a stick! How can any company ship something that's near dead?
The roots were wrapped in tight plastic that probably starved them of air. When I unwrapped them, the dirt was dry. It's a wonder anything lived through the mail in our heat. Hopefully some of the plants can recover enough to plant in the fall, but I have little hope.
I would NEVER order from here again. The only reason I did was because they lied and said plants were ready to ship.
Tip for consumers:
They lie about their shipping times
Products used:
tomato and pepper plants
I placed an order for sunflower seeds and a few bulbs nearly three weeks ago. I had to pay over $10 in shipping so I expected that I would receive my order within a reasonable amount of time. Customer service is slow to respond if they do at all and they did absolutely nothing to get my order to me. I am still waiting. My advice is stay away! I will never order from them again.
Ordered 3 momth ago July. Very disappointed at the tiny plant I just received. Refer to picture the large plant just bought in Oct is a beautiful plant through another Nursery. This tiny blackberry just received from Gurney's very disappointing.
Still waiting to receive my 2 Raspberry bushes. Preparing to be sadly disappointed
I feel a bit ripped off. So much for ordering early.
Ordered in January. Mid April now and still waiting for most of plants to arrive.
Wait and wait and wait and go to their website every couple of days. The promised date of delivery keeps changing, but the products are never sent. Getting too warm to be planting trees now.
They delivered a dead, dry stick for a tree.
Some of their stuff has grown though, so it isn't all that bad.
Won't be buying again from them.
I originally order the 10 pack of bare root strawberrys. I got 1 out of 10. I contacted cs and they said they were issue a credit and I asked why they couldn't just send me the other 9. The dude, sounded like he didn't want to but did anyways. I got them and planted them. They were doing really well and then all of a sudden just died. I emailed them again and they said they'd mail them out and then I get another email stating they weren't going to and they issued me 2 credit totalling $30 but the 2nd credit I can't use cause their website site says there's a 0 balance on it. I contacted them again and they told me to call them as someone had to apply it manually to my order. But I already used the $20 for seeds. Shipping is 5.99. So, half that $10 certificate is useless. At this point in the year, anything I want is either out of stock or wayyy too much and it's just not worth it.
The tracking number they issued me is a recycled tracking number from someone else's order and says it was delivered in April to a different state than where I live. So, tracking the delivery of this order is not happening. I contacted cs and they told me what I just said.
I will be be using a different online nursery for any future orders.
Tip for consumers:
If you buy the strawberrys, make sure to get an antifungal spray as powdery mildew loves to kill them and spray them every 3 weeks after the first leaves reach a decent size. Otherwise they'll all die, if you live in a humid climate like me.
Products used:
Bohemian Rhapsody Sunflower Seeds Pack of 30
Krim Black Tomatoes Seed Packet
California Giant Zinnia Seed Packet
Purple Queen Bush Been Improved 2 Oz Seed Packet
10 Pack Bare Root Whopper Strawberry Plants
Just received my tomato plants today and they are in terrible shape, out of 8 plants only one might have a chance, this is the second order in a month that has been bad, the first was strawberry plants that were all dead but on plant out of ten, which they did make right and send another offer but only 6 were good out of ten and now these tomato plants, when you call you get a non English speaker customer representative and it's had to communicate! Will not order from them again! Very dissatisfied
Tip for consumers:
Dont
Products used:
Purchased elsewhere
I wish I would have seen these reviews before I ordered from Gurney!
We placed a large order thinking that they would know what grows in MN. Save your money and go to a local nursery! They will have a better idea of what grows in your area, with better quality and customer service. We ended up with little tiny things that will take years to grow, and one dead one that they can't replace for who knows how long. Waste of money! Won't be doing that again!
DO NOT ORDER FROM THIS COMPANY!
I've placed (3) orders for both seeds and live plants for my garden. Two out of the three plants arrived DEAD and their customer service 'offering' of compensation didn't even cover my shipping costs. THE WORST customer service is terrible... it's taken me several attempts to get a reasonable 'credit" of ($10.00) AND THEN after trying to place another order the 'gift certificate' expired within 34 minutes of receiving in my email. TERRIBLE, TERRIBLE! I spent well over $100 with their company. NEVER AGAIN!
Tip for consumers:
DO NOT USE GURNEYS FOR YOUR GARDENING NEEDS
Products used:
Seeds
Welcome to Gurney's Seed & Nursery Co, offering tested and researched varieties for your garden.
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