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Ham Radio Outlet has a rating of 3.79 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. Ham Radio Outlet ranks 27th among Radio sites.
Called HRO on 3/16/2023@ 12:56 talked to David to order 10,15,20,40,75 Fullsize Shark hamsticks he asked me 2 times minis or full size told him twice full size not Mini well they come in as mini and I did not catch this mistake and you have to cut the packaging all to heck to get them out. Figured out they were wrong abought two weeks later. Called them to return and they told me it would be 15% restocking fee and I would have to pay shipping back to them $21.95. The mistake is on their part they should pay. The restocking fee and shipping should be covered by them, or they could have paid the shipping on the correct product that I would repurchased. But they were no help in trying to work with me! My responsibility was to check the product when it arrived to make sure it was correct, and I did not but told David twice to make sure they were full size not the Minis! It is hard to Know the size without a set to compare the full size and Mini. Purchased a lot of gear from HRO Not sure they will get more Business from me maybe they will read this at corporate and work with me to fix this problem of sending wrong Antennas KX4XT This has been corrected by HRO and they where very Helpful
This was what I posted as a review and they took it down. Why, it was a negative on them. Don't believe me look at the stars, was higher before my review, they can remove bad reviews so you never hear about them, but the stars don't lie. The pictures I posted overlap a bit, screenshots.
Called HRO on 3/16/2023@ 12:56 talked to David to order 10,15,20,40,75 Fullsize Shark hamsticks he asked me 2 times minis or full size told him twice full size not Mini well they come in as mini and I did not catch this mistake and you have to cut the packaging all to heck to get them out. Figured out they were wrong abought two weeks later. Called them to return and they told me it would be 15% restocking fee and I would have to pay shipping back to them $21.95. The mistake is on their part they should pay.
The restocking fee and shipping should be covered by them, or they could have paid the shipping on the correct product that I would repurchased. But they were no help in trying to work with me!
My responsibility was to check the product when it arrived to make sure it was correct, and I did not but told David twice to make sure they were full size not the Minis! It is hard to Know the size without a set to compare the full size and Mini. Purchased a lot of gear from HRO Not sure they will get more Business from me maybe they will read this at corporate and work with me to fix this problem of sending wrong Antennas KX4XT
This has been corrected by HRO and they where very Helpful
Products used:
Antennas
They took my online order. They took my payment. "Most orders shipped within a day". After 2 weeks of not hearing anything, I contacted them. They told me that my order was fraud (but they had my money already!). I canceled my order.
Tip for consumers:
Find another retailer.
Products used:
None
This was what I posted as a review and they took it down. Why, it was a negative on them. Don't believe me look at the stars, was higher before my review, they can remove bad reviews so you never hear about them, but the stars don't lie. The pictures I posted overlap a bit, screenshots.
Tip for consumers:
Do what you want. I got squat from them dropping the ball time after time and didn't care. I hope they treat you better!
Products used:
I went from purchasing a consignment product to a brand new product from some other company!
Bout three items during different times.
All where on stock.
They canceled and refunded one order.
The other two they said they cancelled but still no refund!
Guy on phone was nice :D but the guy he transfered me to was a tool.
4 days later still no refund.
Will do a dispute.
Good selections and great prices. I use HRO for coax and accessories mostly. They haven't failed me yet, and ship immediately. My go to for Ham Radio accessories.
The guys at HRO are great to work with. The store is well stocked and the staff friendly and knowledgeable. The place to go for all your ham radio needs.
Known in the Amature Radio arena as HRO for Ham Radio Outlet, this is a small chain of networked stores that specializes in everything Amature (Ham) radio.
HRO has a great catalog, and fulfills orders from one or more of its stores depending on stock and location.
I have ordered on line, over the phone, and bought right at the store. Customer service is outstanding, so when I need something but don't know much about what to buy, I go to the store or call in. EVERYONE working at the stores is an experienced and licensed Amature Radio operator and will take the time to steer you to just what you need.
My only little beef is the shipping charge added to small orders... it's still less than the cost of gas to drive to a store, but I suppose I have been spoiled by Prime.
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