• Hanaleibayresort

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Overview

Hanaleibayresort.com has a rating of 2 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases. Hanaleibayresort.com ranks 36th among Resorts sites.

How would you rate Hanaleibayresort?
Top Critical Review

“Be careful with Studio rooms”

Phil R.
12/31/21

We're very disappointed with the studio unit. The room is like a 2 star hotel at the best. The pictures of the unit provided a much different impression on the size of the room. The love seat was so small it really only held one person so I brought an outside chair to sit on where there were two of us. The resort had no restaurant so how you'd eat without going out for meals is a wonder to me with not even a microwave. The noise level from other rooms was loud from normal conversations. Even at 3am one morning. We were not informed at check in that there was central parking and that there were golf carts with attendants available to help get bags, etc. to the unit. I was charged for parking when I didn't have a car. We were unaware the studio is a privately owned unit and as such does not offer the same housekeeping amenities. At check in, we were treated as misfit as we were in a privately owned unit. The one shining star was the staff as they were extremely polite and helpful giving us rides in golf carts as the entire campus is very very hilly. Fortunately we had relatives on campus with a two bedroom, full kitchen and large enough seating for the 7 of us so it was not a miserable vacation but if they had not been there it would have been miserable.

Reviews (1)

Rating

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Thumbnail of user gailr82
19 reviews
29 helpful votes
December 31st, 2021

We're very disappointed with the studio unit. The room is like a 2 star hotel at the best. The pictures of the unit provided a much different impression on the size of the room. The love seat was so small it really only held one person so I brought an outside chair to sit on where there were two of us. The resort had no restaurant so how you'd eat without going out for meals is a wonder to me with not even a microwave. The noise level from other rooms was loud from normal conversations. Even at 3am one morning.
We were not informed at check in that there was central parking and that there were golf carts with attendants available to help get bags, etc. to the unit. I was charged for parking when I didn't have a car.
We were unaware the studio is a privately owned unit and as such does not offer the same housekeeping amenities. At check in, we were treated as misfit as we were in a privately owned unit.
The one shining star was the staff as they were extremely polite and helpful giving us rides in golf carts as the entire campus is very very hilly.
Fortunately we had relatives on campus with a two bedroom, full kitchen and large enough seating for the 7 of us so it was not a miserable vacation but if they had not been there it would have been miserable.

Products used:
Studio ROOM

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