• Harris Teeter

Harris Teeter

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Overview

Harris Teeter has a rating of 2.07 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Harris Teeter most frequently mention customer service problems. Harris Teeter ranks 179th among Grocery sites.

  • Service
    15
  • Value
    15
  • Shipping
    5
  • Returns
    5
  • Quality
    13
Positive reviews (last 12 months): 11.1%
Positive
1
Neutral
0
Negative
8

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Suffice it to say, as convenient as Harris Teeter is for me, I do not enjoy the service.
How would you rate Harris Teeter?
Top Positive Review

“Going the extra mile”

Rick L.
5/4/20

Since the pandemic was declared Harris Teeter in Rock Hill, SC on Celanese Rd. Has consistently gone the extra mile for its customers. Whenever I go there employees are working hard to stock shelves and clean and serve customers. Recently the deli Mgr took extra time and effort to help me get the sale London broil when they were out and ensured I was satisfied. HT is now my store because of their extra efforts to help the customers. Thanks so much!

Top Critical Review

“Pharmacy at memorial commons”

Larry M.
8/26/23

This pharmacy is to be avoided at all cost. They are very slow with service. Drive thru time is a average of 15 to 20 minutes per car. They have made several mistakes with my fathers perceptions to the point of having him wait days and sometimes weeks for vital medications. Basically this place is a train wreck. The straw that broke the back was a former physician canceled their proscribed medication and they took it upon their selves to cancel his current physician proscribed meds also. Leaving him stranded and in pain for three days.

Reviews (41)

Rating

Timeframe

Other

Reviews that mention popular keywords

harris teeter (20)
Thumbnail of user larrym1870
1 review
0 helpful votes
August 26th, 2023

This pharmacy is to be avoided at all cost. They are very slow with service. Drive thru time is a average of 15 to 20 minutes per car. They have made several mistakes with my fathers perceptions to the point of having him wait days and sometimes weeks for vital medications. Basically this place is a train wreck. The straw that broke the back was a former physician canceled their proscribed medication and they took it upon their selves to cancel his current physician proscribed meds also. Leaving him stranded and in pain for three days.

Thumbnail of user melissab2460
1 review
2 helpful votes
April 20th, 2022

The food bar is open, again! I got noodle and veggies. I took my first bite which was unfortunately, a cayenne pepper! I had a severe reaction! It took me about 30 minutes to function after that one bite. There should be a warning label on the hot bar - when it's that spicy. My lining in my mouth is still messed up from the experience. So disappointing.

Thumbnail of user andreab1172
1 review
7 helpful votes
January 2nd, 2022

They have one cashier and refuse to open a another even if there is a line. They would prefer you self serve. With their ridiculously overpriced items, fruit that is either bad or just old, and the audacity for them to ask me if I want to round up when paying. This company is a disgrace asking for money from their customers. Oh and the sushi... Don't even go there. Disgusting! I'm going to stick to publix

Thumbnail of user may336
2 reviews
0 helpful votes
December 2nd, 2023

Hopefully I can attach the advertisement but these ads are all over the wine and spirits area. Nowhere in any of these ads does it say that only certain wines and wine sizes and champagne sizes apply. Meaning if you buy big or small it doesn't count. And there's no definition of big small or what they're asking for to qualify for their discounts on their wines and champagnes and spirits.

Service
Value
Thumbnail of user marieb1063
1 review
0 helpful votes
February 24th, 2023

The Kill Devil Hills store has the worst customer service Manager ever named Allison. She is rude when helping customers and very nasty to her staff who works hard.

Thumbnail of user sarab1197
1 review
0 helpful votes
July 27th, 2023

I recently visited the ocean view location while there I had to use the restroom. A girl came in and went to the stall next to me. She was wearing a green apron because I saw it hanging down when she got in the stall. Whole time she's smoking a vape. Which I'm highly allergic to. She was in there for bout 8 mins. I politely asked her if she could stop because of my allergy. She ignored me and just kept doin it. Than when she left. She didn't even wash her hands. Totally disgusting and so unprofessional. Do not go to this location.

Service
Value
Shipping
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Thumbnail of user stevenw1769
1 review
0 helpful votes
July 19th, 2023

The pharmacy at the Greensboro friendly ave location is great, but they tend to use terrible low budget cheap meds when they run out of stock. Sometimes it feels like there is no medication in the meds that you are paying for. They use kvk tech pharmaceutical for meds. This coming was taken to court for med fraud and they use them. Come on HT your better than this.

Tip for consumers:
Don't except meds that's not the normal brand.

Products used:
Medication

Service
Value
Shipping
Returns
Quality
Thumbnail of user jerrya111
19 reviews
35 helpful votes
April 4th, 2023

I ran into my favorite HT last week for a couple of items. It was raining and I ran into the store and there was not one cart in the cart area and I went into he store to look for a hand basket. They do not put those out anymore. I guess they want you to push that 35 lb cart around for a gallon of milk. Go figure. Why not make it convenient for your customers. They are paying for it. I grabbed the items I needed up front and headed to he Seafood Dept. No one was there so I waited and a guy came up to the Butcher market and the guy behind the counter brought it over to the seafood Dept and got the seafood guy to come out and cut. All the while I am standing there holding my items in my hands. Finally after those two cut the meat for the guy, the seafood guy asked who was next and went directly to the two females at the butcher Dept. I am pretty put out at this time. Finally after my hands were starting to cramp he asked if he could help me I asked for a lb and half of cod. He grabbed a big piece and came up short so he grabbed this little flat piece that was obviously past its prime and I asked him not to use it and find me a thicker and better piece. Done there I went to the front to be rung up. Only two cashiers and the Manager was standing in the aisle talking to someone. The lines were going through the aisles. The self checkout was backed up past the Starbucks. Forced to push the big cart, not paying attention to your work area, first come first serve, running out of brand items and filling the shelves with HT brand and charging more than the name brands because you can gouge your customers, selling old pieces of seafood, more ice than crab meat at 69 a lb, prices more than the cost of inflation I do not think that I will be visiting again, WholeFoods and Publix will serve me just fine.

Products used:
usual

Service
Value
Quality
Thumbnail of user rickl230
1 review
1 helpful vote
May 4th, 2020

Since the pandemic was declared Harris Teeter in Rock Hill, SC on Celanese Rd. Has consistently gone the extra mile for its customers. Whenever I go there employees are working hard to stock shelves and clean and serve customers. Recently the deli Mgr took extra time and effort to help me get the sale London broil when they were out and ensured I was satisfied. HT is now my store because of their extra efforts to help the customers. Thanks so much!

Thumbnail of user robertp3103
1 review
4 helpful votes
December 10th, 2021

Rude, confrontational aggressive dismissive ultimately requested I leave store when asked to sign receipt she decided satisfied the problem. Bad taste left. Last visit. Will miss their meats but not that behavior.

Products used:
Spoiled seafood

Service
Quality
Thumbnail of user kimj888
1 review
0 helpful votes
April 9th, 2024

I went to get fish at 7 o'clock on a Tuesday night and there was nobody working in the Fish department. They actually told me that they had no one to service it so they would not be able to give me the fish I had wanted to prepare dinner for my family.

Products used:
None Couldn’t find anyone to help me

Service
Value
Thumbnail of user keithc718
1 review
0 helpful votes
May 2nd, 2022

My wife bought a canolli cake this past weekend and I am allergic to corn syrup and had a bad reaction. We read all ingredients on most everything because of this. My wife didn't read the ingredients because we have been buying pastries from bakeries for years and real bakeries don't use corn syrup so she didn't think with all the negative resech on corn syrup shame on harris teeter for using it and I won't be buying any pastries from them any more. Think before you buy corn syrup is not good for you many countries have banned it but because of lobbyists in Washington America is still using it. Sorry Harris Teeter otherwise you have a great store. A patron

Thumbnail of user leeg479
1 review
2 helpful votes
April 13th, 2023

Harris Teeter is one of the closest establishments I can access, literally about a five minute walk away. It's very helpful for when I have to do grocery shopping, but by no means is this store perfect. On my previous trip to Harris Teeter a few days ago, I took a moment to look around the store and see the flaws this store has, and unfortunately, they are very apparent. The biggest one, however, is how very little the staff get involved with the customers. On good days, they will at the very least tell the customer "Hello!" and "Have a good day/evening!", but on bad days, they won't even look at the customer until approached. And that isn't even mentioning the lack of cashiers that normally work. More often than not, there will be at least one or two cashiers working the registers, but the customers will pretty much always be limited to the self-checkout machines. The lines for those will often spill into the aisles, and the cashiers do nothing to help with that. I can perhaps understand choosing the self-checkout yourself, but surely at least one cashier would step up and open their register for the growing line. Suffice it to say, as convenient as Harris Teeter is for me, I do not enjoy the service.

Service
Value
Quality
Thumbnail of user erhovrud
1 review
0 helpful votes
March 20th, 2024

Prices have soared at Harris teeter, well above the 9.4 peak inflation rate, and are still rising. Some products have nearly doubled in price. I have scaled back shopping there and joined Costco. Some comparisons: Organic Chicken Breasts 13.99 per pound at HT, at Costco 5.95 per pound. Pork Tenderloin: 13.99 per pound at HT, at Costco 2.99 per pound. Olive oil for HT brand (which is likely not pure olive oil) is now 8.59 for 17 Oz bottle… multiply times 4 for 68 ounces = 34.36, at Costco it's Kirkland brand 68 oz $21. Deer Park Water at HT 24 pack nearly $8, at Costco for 40 pack 6.50. I could go on and on and on. They are certainly price gouging. Costco is bulk purchasing so it does require freezing of meat and such but that's ok, I can do that no charge. For non perishable items it's fine, I'll eventually use the product. My savings since I've taken this route have been over $100 a month and I live alone. So imagine what the savings will be for a family. It's more inconvenient as I have to travel about 20 minutes to travel so I just have to plan a little better to minimize trips, and for things I want but can't get at Costco, I now use Food Lion as they are considerably cheaper than Harris Teeter and while I don't really care that much for Food Lion stores, I'll tough it out since Harris Teeter is simply out of control with their greed.

Service
Value
Quality
Thumbnail of user jerryb683
1 review
2 helpful votes
December 14th, 2021

You people need help in pharmacy. Location 265 Eastchester dr. High Point, NC. Gone there twice in one day trying to get prescription. Was not ready either times.

Thumbnail of user sala76
1 review
0 helpful votes
August 18th, 2023

Always long lines at checkout because of only one cashier. Hate self service because it's too difficult with fruit and vegetables.

Thumbnail of user jillc624
1 review
1 helpful vote
June 30th, 2022

I won't use Harris Teeter delivery on Instacar, again! I've used it 3 times & all 3 orders were awful! They arrived over 1 hr late, each order was missing multiple items & each order contained the wrong items! I won't use them again. The screw up way too much! They will reimburse me for their incompetence! I'm very, very dissatisfied.

Thumbnail of user tamral7
5 reviews
18 helpful votes
June 15th, 2022

HT used to be the only grocery store i shopped at.
With surging prices and companies cutting costs by eliminating services, etc, i've taken my business to other retailers.
Harris Teeter self checkout is a disaster. It is overrun with carts and people. The checkout machines constantly stopping. You will wait for one cashier who is effectively manning 6 registers at once.
For the privilege of HT saving money by not fully staffing a store, YOU get to work there for FREE by ringing up and bagging your own groceries as well as putting your cart back.
I leave the cart or basket in the check out area. I DO NOT WORK HERE.

Out of paper bags or 3 paper bags available at a time.

Prices in some cases are DOUBLE other retailers with similar products.

Agree with other reviews, asking me to round up is audacious!

Service
Value
Quality
Thumbnail of user laurieb708
1 review
2 helpful votes
September 22nd, 2022

The cashier would say it's on sale when I said that I wanted to put it back. This resulted in me getting a high grocery bill. I won't be shopping at Harris Teeter anymore.

Thumbnail of user ttspad59
1 review
0 helpful votes
November 19th, 2023

This chain takes full advantage of the rising cost of food. Went for a holiday staple in our family. Artichokes were $5.99 EACH. What a shame the poor farmers who provide them to the chain should be shocked by the profit they make off their hard work. RIDICULOUS

Value
Thumbnail of user carols1124
1 review
1 helpful vote
March 18th, 2020

Warehouse is rationing supplies causing the shortages. The STORE should limit quantity per customer so all can share NOT the clusless warehouse.

Thumbnail of user edc492
1 review
2 helpful votes
May 27th, 2022
Verified purchase

I had a digital coupon for 4 x the fuel points for the purchase of a gift card. I purchased a $200 gift card but only got two times the points. When I asked the store manager about it she said to call the 800 number and press option three for customer service to explain the situation. She acted like that was the only way to get the 4 x points. If that's true they don't tell you that anywhere. I suspect it's not true. Anyway I called the number and immediately got a message that said "we apologize but we are unable to take your call. Please visit harristeeter.com or one of our social media platforms." Way too many hoops to jump through. I don't know that it matters but the purchase was from the store on Houston Northcutt in Mount Pleasant.

Thumbnail of user dalem464
1 review
2 helpful votes
August 8th, 2021

Myself my girlfriend had terrible experience on Christmas Eve 2020 over a cake from the bakery he was threatening me and my girlfriend screaming at us and told the clirck office to call the cops on us and he was in my boyfriend's face told my boyfriend to go $#*! Himself and get out of his $#*!in store and he has his family and friends write good reviews about him but me and my family personally think he should be fired he is an embracment to Harris teeter and should not be working in retail at all!

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Thumbnail of user cindym1077
1 review
2 helpful votes
January 26th, 2021

Tell me why an average trip to Walmart in the Outer Banks can be less stressful than a visit to Harris Teeter? Walmart, customers respect social distancing, properly wear protective facial mask covering, employees engage those who do not and customers at Harris Teeter seem to be superior or ignorant to the requirement of such and employees are oblivious to or just don't care? It never fails every time I enter the store, customers enter the front door, right in sight of customer service representatives and unless they are called out on such, watch in silence. Tell me why someone in line has their mask under their chin using the scanner for the credit card that the next customer is exposed to whatever they may have? Even calling the cashier out on such behavior and requesting sanitizing of the scanner treat you like you are the criminal in this insanity. Don't get me wrong, I love Harris Teeter, but the sign on the door states, "mask required." So why isn't it enforced for the customers who do shop at their store especially with compromised systems. Really, is it too much to expect, guess the answer to that is an affirmative yes, civility went out the door a long time ago, so shop at your own risk.

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Thumbnail of user shawns795
1 review
1 helpful vote
June 26th, 2022

Boycott. This company sucks. They don't support to military or the people who died for this country who gave them the freedom in which they stand.

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