• Heartwood Gifts

Overview

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What reviewers want you to know

Positive highlights

  • The best customer service I have ever experienced online!
  • Really was a great experience, probably the best online shopping experience I have ever had!

Critical highlights

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How would you rate Heartwood Gifts?

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Reviews that mention popular keywords

customer service (13) shopping experience (6) custom sign (6) family sign (3) leather journal (4)

Reviews from Related Businesses

Thumbnail of user kelseyk137
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Not only did we receive a beautiful urn for our loved one, but Mainely was amazing to work with. We had questions about the customization/inscription formatting for our daughter's urn, and Mainely responded quickly and thoroughly. They sent a proof for us to review and approve before shipping, which gave us the peace of mind that we were getting exactly what we wanted. I deeply appreciated their level of service.

Thumbnail of user jenc360
1 review
0 helpful votes
January 18th, 2024
Verified purchase

This arrived in perfect condition and is such great quality. When I opened the box I thought WOW.it is beautiful. My son and his new wife will love it!

Thumbnail of user brianh2617
1 review
0 helpful votes
August 27th, 2022
Verified purchase

I bought an urn from here 4 years ago when my first cat died. His sister died recently and it was so important to me that they have matching urns. Well the company discontinued it and it was no longer available. After explaining my situation to customer service, I was put on hold while they went far and wide to search their leftover inventory. They found one and arranged the order for me. Was over and beyond and I can't tell you how much I appreciate it.

Reason I chose this business:

Amazing staff.

Quality
Thumbnail of user darlikvoidenblast.25667
1 review
0 helpful votes
April 12th, 2024

I was truly impressed with the quality of service and attention to detail provided. Your dedication to excellence was evident in every aspect of the work. It's rare to encounter such commitment, and I believe it sets a high standard that is genuinely admirable. While the overall experience was outstanding, I encourage continuous exploration of innovative approaches to further enhance the value offered. Your efforts are greatly appreciated, and I look forward to seeing your continued success. Keep up the fantastic work!

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Thumbnail of user meganl743
1 review
0 helpful votes
March 29th, 2024
Verified purchase

We are part of a high school robotics team with 36 students. Many of our students have dietary restrictions and it's difficult to find snacks that everyone can have. This was the perfect box of yummy snacks! The kids were so excited!

Reason I chose this business:

We chose SmartBox because we didn't have to worry about food allergies and knew the vegan box would be safe for all of our students. Not only safe but delicious!

Thumbnail of user brittanyn103
2 reviews
0 helpful votes
September 26th, 2020

I got this in the plum colour and I adore it! Cute design, beautiful colour. It fits well and is comfortable to wear.

Products used:
I have a bit of everything and I love it all!

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Thumbnail of user karens5377
1 review
0 helpful votes
February 21st, 2024
Verified purchase

Really nice cups to fill with candies for my son's rehearsal dinner treats. Printing and design on cups is done perfectly. Very pleased with my choice.

Thumbnail of user raymondm75
Raymond M. – Heartwood Gifts Rep

Thank you for sharing your experience Karen! We glad you like your personalized wedding cups. They will be awesome favors! Best wishes!

Thumbnail of user lesleyt44
1 review
3 helpful votes
September 29th, 2020

Steve was so welcoming and so supportive and patient when i started with them.
Steve gave me honest advice and answered all my questions immediately.

I was truly blown away by their service.
Nothing was a problem for them!

I know that if i need support its just a tx or email and they will respond quickly

I am so pleased to be involved with selling on here.

I rate Peppaca 5 stars in everything they offer
So easy to use and support is beyond my expectations

Thumbnail of user jenb215
1 review
0 helpful votes
September 8th, 2020
Verified purchase

Everything about working on my order, which was frantic to say the least, was fantastic. Tyler truly went above and beyond to ensure that we received exactly what we needed, was incredibly responsive and fast to ship, and put up with my craziness in the process. I am so grateful, the tumblers I ordered were loved by everyone. They were absolutely perfect, and I can't thank him enough!

Service
Value
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Thumbnail of user josem1591
1 review
1 helpful vote
July 7th, 2022
Verified purchase

I have been hesitant to order from abroad as stuff goes. Usually it's poor quality and nothing like the adverts but PeekWise appeared different so I gave them a go and I'm glad I did 3 purchases. All 3 delivered and all quality and value for money they arrived separately and in very good time so I'll definitely buy from them again and I recommend you folks do too

Tip for consumers:
Thank you for unique, quality products and good customer service!

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From the business

Hand crafted rustic wood signs, leather journals, jewellery boxes, wood pendants, personalized lasering services

Business History

Heartwood Gifts is a small family-run online gift shop based on Canada's West Coast in the beautiful neighbourhood of Cloverdale, located in Surrey, British Columbia (part of Metro Vancouver). With our business and four home schooled children, there is never a dull moment in this household! We established back in 2006, and quickly garnered a loyal following in the community through our local gift show and small business venue appearances. However, since going online in 2007, we are grateful to now also have the priviledge of serving customers throughout Canada, the USA, England, Australia and beyond. With a penchant for finding mainly eco-friendly unique handcrafted specialties, many of which are exclusive to Heartwood Gifts, and the creation of our own custom wood signs, we do our best to ensure that the gifts you give create a special memory the moment they are opened. So if you are like us and admire the vision and quality of workmanship expressed through a personal creative touch, then we hope you will find something to your liking.

Company Representative

Thumbnail of user curtish50
Curtis H.
Owner

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