• Hebeos UK

Hebeos UK

Overview

Hebeos UK has a rating of 3.51 stars from 1,020 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention good quality, wedding dress, and fast delivery. Hebeos UK ranks 6th among Wedding Dresses sites.

  • Quality
    959

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 61.3%
Positive
220
Neutral
20
Negative
119

Instant Feedback

22
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What reviewers want you to know

Positive highlights

  • We were a bit wary ordering a prom dress on line but we gave it a go and my word the dress fits my daughter perfectly.

Critical highlights

  • For one, customer service is abysmal and incompetent.
How would you rate Hebeos UK?
Top Positive Review

“Amazing”

Kerry K.
2/10/24

Was a bit sceptic after reading reviews on trust pilot, needed 3 of these dresses but only ordered one to be sure, anyway arrived within the time scale, absolutely stunning

Top Critical Review

“Shipping takes ages and is really expensive”

Linzi M.
2/3/24

Shipping takes ages and is really expensive. Also, when I select a different colour for the dress it didn't let me see a preview of that colour - it just displayed the same example pic for all colours,

Reviews (1,020)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (99) prom dress (94)
Thumbnail of user sharonh1478
1 review
0 helpful votes
July 14th, 2021
Verified purchase

Ordered wedding shoes and they're absolutely beautiful. But box was damaged and came almost flat packed Definitely threw about on transit, dints and creases in the shoes. Thankfully they were satin so I took a hair dryer to them to get out the creases. Which mostly worked. Recording another pair would have been to no benefit as I'm sure they would have arrived the same way. So product beautiful just maybe packaging could be improved for international sales

Reason I chose this business:

Large selection

Reason I chose this product:

Beautiful exactly what I wanted

Quality
Thumbnail of user kerryk277
1 review
0 helpful votes
February 10th, 2024
Verified purchase

Was a bit sceptic after reading reviews on trust pilot, needed 3 of these dresses but only ordered one to be sure, anyway arrived within the time scale, absolutely stunning

Reason I chose this business:

Only place that had similar to what I was looking for

Reason I chose this product:

Loved the design

Quality
Thumbnail of user nsunyaf
1 review
0 helpful votes
November 4th, 2023
Verified purchase

Wmvery poor fabric. Does not reflect the cost. I will not wear the dress

Reason I chose this business:

Just random search

Quality
Thumbnail of user dawny46
1 review
0 helpful votes
June 22nd, 2021
Verified purchase

Size guide very good, dress fits like a dream - we deducted 5cm from the finished length we wanted (which was a couple of cm off the floor) but dress still touches the floor in high heels! Not to worry, looks amazing and my daughter is delighted as it's for her prom. Overall very happy with quality and service!

Reason I chose this business:

Found image of dress on internet search, which was just what we were looking for.

Reason I chose this product:

Dress was perfect shade of green my daughter wanted. I thought it was excellent value for a made to measure dress!

Quality
Thumbnail of user lauras3462
1 review
0 helpful votes
April 19th, 2023
Verified purchase

I Was a-bit hesitant to order. But it ms exactly what I wanted thank you

Quality
Thumbnail of user kellyp1109
1 review
0 helpful votes
August 8th, 2022
Verified purchase

Rhis company is amazing, great updates from ordering to delivery keeping us up to date with everything thank you

They were amazing a responding to any questions asked

Reason I chose this business:

Dresses are amazing

Reason I chose this product:

The dress is absolutely stunning

Service
Quality
Thumbnail of user mandip13
1 review
0 helpful votes
July 20th, 2021
Verified purchase

I am having g trouble trying to return the item I can't find clear instructions

Reason I chose this business:

Dresses look good

Reason I chose this product:

Wedding dress but I dont like the fit

Quality
Thumbnail of user cathyb501
1 review
0 helpful votes
June 8th, 2021
Verified purchase

Ordered a prom dress for my daughter. After reading some external reviews I was dubious about the standard of dress we would receive. I can say it has exceeded expectations. Ordering was simple, I ordered a standard size dress and measured my daughter, went for the bigger size of her measurements. Really pleased with the fit, we will only need to take the length up.
The colour is beautiful and just as it says. Delivery was quick and tracked. Overall I would recommend this site.

Reason I chose this business:

There was more variety and prices were cheaper from shops.

Reason I chose this product:

It was the style of dress we had been looking for in a reasonable price range

Quality
Thumbnail of user twylac11
1 review
0 helpful votes
January 15th, 2024
Verified purchase

Size was true to size other than length. Material is beautiful and high quality. Workmanship is prestine.

Reason I chose this business:

Great products, superior service and short wait times.

Reason I chose this product:

Fell in love

Quality
Thumbnail of user daniellem1225
1 review
0 helpful votes
August 31st, 2023
Verified purchase

Didn't take long to deliver. Very happy with it. Will order again from website. Dying to wear on my wedding day

Reason I chose this business:

Dresses were fab

Reason I chose this product:

Loved the dresses

Quality
Thumbnail of user maryjanem39
1 review
0 helpful votes
January 9th, 2024
Verified purchase
• Updated review

Ordering was simple, was kept informed at all points of the process and the parcel was delivered within expected time scale. Postage was extremely expensive. One dress was beautifully made and I am very happy with it. If that had been the end of my dealings I would be leaving an.excellent review, however the second dress had odd bra cups and when on the dress gave me odd boobs. The dress fitted beautifully in all other aspects. I contacted Hebeos within the 14 days and asked to return it for a refund in line with my statutory rights. All sorts of excuses were given for the poor dressmaking, including the suggestion that I have odd boobs! Eventually after several exchanges I was offered 10% refund to get the dress altered, then eventually they offered me 70% on account to spend on another Hebeos dress, and I will keep the dress. That offer came with a warning that not accepting it would cost me high return postage, and 15% of the dress cost to pay for cleaning, restocking and admin.

Poor beyond words.

Reason I chose this business:

Recommendation

Reason I chose this product:

I liked the styles

Service
Quality
Exactly as expected
October 1st, 2023
Verified purchase
• Previous review

I ordered fabric swatches for colour confirmation. Arrived exactly as described, pretty close to the colours on the website. I was kept informed of the whole process. Am looking forward to ordering the dresses.

Reason I chose this business:

Recommendation

Service
Quality
Thumbnail of user susanh4177
1 review
0 helpful votes
July 28th, 2023
Verified purchase

Only just over 2 weeks for delivery, tracking information was good. Dress is very well made and true to size. Overall great experience ordering with Hebeos.

Reason I chose this business:

Great array of different dresses and good prices.

Reason I chose this product:

Loved the design of my wedding gown.

Quality
Thumbnail of user colew86
1 review
0 helpful votes
June 12th, 2023
Verified purchase

Unfortunately it hasn't been a great experience. Placed an order online for prom, dress takes roughly 2x weeks to get here for it to be the wrong colour as advertised on the website. Customer service is non existent expect to wait upto 48hours per email you send with very little communication on their end. I would not recommend!

Customer service is horrific - slow replies with very little help or knowledge.

Reason I chose this business:

Product/Colour

Service
Quality
Thumbnail of user nicolek1323
1 review
0 helpful votes
November 4th, 2023
Verified purchase

The style, color, fabric and fit were all as promised! A dress that's in our budget, but looks beyond our budget! My daughter is thrilled with the dress

Reason I chose this business:

The reviews, and real life pictures of past customers increased my confidence in the company more than others.

Reason I chose this product:

The real life pictures of past clients wearing the dress, showed it to be “as advertised”.

Quality
Thumbnail of user anastasiiaf1
1 review
0 helpful votes
December 1st, 2022
Verified purchase

My experience was just awesome. The dress came in such a beautiful color. The quality is great. The price is cheap. I definitely will order something else from hebeos. It came in time. The only thing is the top part of the dress that I will fix, but i will fix it just because i can. It's a bit loose. But it's great even just like that)) I ordered Second size and didn't do any specialties)

Reason I chose this business:

I was surfing internet on one specific dress I found on pinterest. Couple links were from hebeous. I looked through the people's experiences and YouTube channels for hebeos, so it made me buy dress on hebeos.

Reason I chose this product:

Beautiful dress, good people experiences, and actual photo of the dress.

Quality
Thumbnail of user charlottet127
1 review
0 helpful votes
June 13th, 2021
Verified purchase

Very good service. Dress came much quicker than expected. It fitted beautifully only a tiny bit too long but otherwise extremely happy with the whole experience. We were very nervous ordering online but would definitely do it again.

Reason I chose this business:

Reviews were good and we liked the dresses.

Reason I chose this product:

My daughter chose it, was just what she was looking for.

Quality
Thumbnail of user angelag1983
1 review
0 helpful votes
May 31st, 2023
Verified purchase

We were weary buying a dress online, as often they come looking nothing like the picture and cheap material. The prom dress we got was exactly like this picture and just as much volume. It's beautiful

Reason I chose this business:

Just came across it online

Reason I chose this product:

For my daughters prom

Quality
Thumbnail of user heathers2240
1 review
0 helpful votes
June 7th, 2023
Verified purchase

The the dresses I ordered were shipped quickly delivered to my home. The items were well made and beautiful. I was impressed with the way they were packaged they were all inside out to ensure nothing was snagged or damaged. When messaging the company I received a swift response to my inquiry.

Reason I chose this business:

Beautiful products great prices

Reason I chose this product:

I was looking for a dress for my daughter's wedding. There were so many to choose from

Service
Quality
Thumbnail of user lucyb231
2 reviews
0 helpful votes
January 27th, 2023
Verified purchase

Overall good however the shipping took longer than expected but dress looks amazing and good quity

got back relatively quickly and were helpful and communicative

Service
Quality
Thumbnail of user paulc2058
1 review
0 helpful votes
July 1st, 2021
Verified purchase

All i can say is i have read all the reviews mostly the bad and was concerend. How ever my grand daughters prom dress was perfect, my wife is a seamstress and very fussy when it comes to clothes and was very pleased with her dress. So i would recomend this company to anybody. Just make sure you give the correct sizes and hight is important. Also the communication with hebos was easy. My name is Paul Chappell i live in Gloucestershire England

Reason I chose this product:

Looked great

Quality
Thumbnail of user shaunah174
1 review
0 helpful votes
July 14th, 2022
Verified purchase

Very very happy! Arrived in the time scale and lovely product. Just make sure you're sizing up a few sizes. I'm a 14:16 ordered a 20. If I'd ordered an 18 it'll be too small.

Quality
Thumbnail of user dorkya
1 review
0 helpful votes
October 24th, 2023
Verified purchase

Good. Good customer service experience. Delivery time OK. I will recommend

Quality
Thumbnail of user jom216
1 review
1 helpful vote
February 16th, 2020

Bought a wedding dress, dress was cheap and material awful. Asked to return and they refused! Appalling customer services. Do not buy

Thumbnail of user morganm468
1 review
0 helpful votes
May 31st, 2023
Verified purchase

Very nice quality, a little different then the picture on the website. Describes that it is off the shoulder but has no support in the chest area and must where the straps over the shoulder to make the dress work. So other customers should keep that in mind! Overall size fit perfect just had to get it hemmed a tad in the front and tighten the straps. Delivery was very fast, received the dress a week early

Reason I chose this business:

Saw an ad for it on Instagram and saw great reviews on the website

Reason I chose this product:

Beacuse I needed a wedding dress

Quality
Thumbnail of user dionisiaw2
1 review
0 helpful votes
September 23rd, 2022
Verified purchase

Excellent service but I was hoping for the measurement a little bit clearer especially on the hips side

Reason I chose this business:

They got the design I like

Quality

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From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!

Company Representative

Thumbnail of user stevej176
HEBEOS S.
Typically does not respond to reviews

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3.5
1,020 reviews
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