Monterey Bay Herb Co.
business logo of Monterey Bay Herb Co.

Monterey Bay Herb Co.Reviews 3,880

4.8

From the business

Bulk herbs, spices, seasonings, teas and essential oils from Monterey Bay Spice Co. All of our bulk herbs are wholesale.


herbco.com
Watsonville, CA, United States
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Monterey Bay Herb Co. Reviews Summary

Monterey Bay Herb Company enjoys a strong reputation for high-quality products, with customers frequently praising the freshness and variety of herbs and teas offered. Many reviews highlight the reliability of the ordering process and prompt shipping, contributing to overall customer satisfaction. However, some concerns arise regarding occasional stock shortages and specific product quality issues, such as clumping in garlic granules. While the majority of customers report positive experiences and express trust in the brand, a few suggest improvements in communication and product instructions. Overall, the company is viewed favorably, with a solid foundation for continued customer loyalty.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

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12,863 reviews
Alabama
4 reviews
0 helpful votes
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Prompt and Dependable
December 27, 2022

I found what I needed right away. Easy to order, shipped quickly.

Date of experience: December 27, 2022
Texas
1 review
0 helpful votes
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My customer love it
December 26, 2022

This is my second purchase and I am very satisfied with the quality and the shipping time. I highly recommend it!

Date of experience: December 26, 2022
Esteban G. — Monterey Bay Herb Co. Rep
over a year old

Billie,

Thanks for your order and happy holidays.

Tennessee
1 review
0 helpful votes
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Great experience
December 26, 2022

Great products. Super fast shipping. Will be ordering again. Also great prices.

Date of experience: December 26, 2022
Esteban G. — Monterey Bay Herb Co. Rep
over a year old

Loren, we love our customers as well! Thanks for your order.

Pennsylvania
2 reviews
0 helpful votes
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Easy to move around the website
December 26, 2022
Updated review

Easy to move around
Intuitive site
A bit pricey on some items

Monterey Bay Herb Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 26, 2022

Easy to move around
December 11, 2022
Previous review

Easy to move around
Intuitive site

Date of experience: December 11, 2022
Washington
1 review
0 helpful votes
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Will buy again
December 23, 2022

Looks like they have great prices and I got exactly what I expected.

Date of experience: December 23, 2022
New York
2 reviews
0 helpful votes
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Tortoise food
December 23, 2022
Updated review

I ordered the powered herbs specifically to make jelled cubes for my Herman's tortoise. Chickweed, plantain, artichoke leaf and red clover with agar agar and water.

Date of experience: December 23, 2022

The address bars kept changing
January 5, 2023
Previous review

The address bars kept changing

Date of experience: December 6, 2022
California
1 review
0 helpful votes
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First Time Customer
January 22, 2023
Updated review

Easy to order, site was easy to navigate. Shipping received quickly.

Monterey Bay Herb Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 23, 2022

Easy to order
December 9, 2022
Previous review

Easy to order

Date of experience: December 9, 2022
Arizona
1 review
0 helpful votes
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Great service
December 22, 2022

Quick check out, received my order within a week. Very satisfied and highly recommended

Date of experience: December 22, 2022
Illinois
1 review
0 helpful votes
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Yucca for hair
December 22, 2022
Updated review

Hair washing with yucca powder? Yes! My curly hair loves it. I love the thought of never having to purchase shampoo again.

Date of experience: December 22, 2022

Typical 1st time ordering with tech
January 7, 2023
Previous review

Typical 1st time ordering with tech

Date of experience: December 8, 2022
California
1 review
0 helpful votes
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Second
December 20, 2022
Updated review

The estimated shipping rate and the actual rate was way off. Estimated around $14.00 actual was closer to $23.00. Bad first experience using on line ordering.

Called back on Monday and had to get a supervisor to approve cancelling the order and re input it with proper shipping charges. Then had to call back to get another code for 15% off. Both times had to request a supervisors approval when told initially the phone rep couldn't do anything to resolve this.

Date of experience: December 20, 2022

The estimated shipping rate and the actual rate was...
January 16, 2023
Previous review

The estimated shipping rate and the actual rate was way off. Estimated around $14.00 actual was closer to $23.00. Bad first experience using on line ordering

Date of experience: December 17, 2022
Michigan
1 review
0 helpful votes
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Awesome
December 19, 2022

Website is clear, easy too navigate, and has the best prices I've seen by far!

Date of experience: December 19, 2022
Missouri
1 review
0 helpful votes
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You're the best!
December 18, 2022

I've ordered from here for years and it has only gotten better & better as time goes on. Thanks for everything!

Date of experience: December 18, 2022
Wisconsin
1 review
0 helpful votes
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OK
December 18, 2022

Sorry you didn't save my info from Herbalcom.com Maybe you will be as easy to deal with as they were. I was sad to see you had item not available. I hope you get these issues resolved.

Date of experience: December 18, 2022
Maryland
1 review
0 helpful votes
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Good company.
January 16, 2023

I love this place but they charge an arm and a leg for shipping.

Date of experience: December 17, 2022
Montana
1 review
0 helpful votes
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Good stuff
December 16, 2022

Found what I'm looking for as I cannot grow or acquire here.

Date of experience: December 16, 2022
Florida
2 reviews
0 helpful votes
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Best herbs!
December 13, 2022

I love this company. I am a very loyal customer. The herbs are superior and fresh.

Date of experience: December 13, 2022
Tennessee
1 review
0 helpful votes
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Great product
December 11, 2022
Updated review

I had a little issue setting the shipping address, so I entered it again, then it worked.
Other than to that it was fine.

Date of experience: December 11, 2022

I had a little issue with the shipping address, but...
November 26, 2022
Previous review

I had a little issue with the shipping address, but got it set correctly.

Date of experience: November 26, 2022
Texas
1 review
0 helpful votes
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A funny story
December 10, 2022

Easy shopping and check out.

Fast shipping. Lousy postal service.

I live in Central Texas near Austin. The package left Iowa and made it to Dallas in a few hours. Then it traveled to Austin. From Austin it went to Orlando Florida! A couple of days later it made it back to Dallas, that night it traveled to Austin again, then came to my post office for final delivery.

So my product went to Disney
World and I didn't even get a lousy t-shirt.

Great product!

Date of experience: December 10, 2022
West Virginia
1 review
0 helpful votes
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Herbal teas
December 9, 2022

Great prices, I found everything I was looking for! Everything was delicious!

Date of experience: December 9, 2022
Illinois
1 review
0 helpful votes
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So glad I switched
December 9, 2022

I had been having issues with one of my suppliers and decided to look around to find a another. I came across MB Herb Co during a search and decided to give them a try. Best decision! I placed an order and it was at my door in days. The product was of really good quality and I'm very happy with my switch. Thanks, Herb Co, for helping my small business flourish with your reasonable prices, fast service, and quality products.

Date of experience: December 9, 2022
Esteban G. — Monterey Bay Herb Co. Rep
over a year old

Christine,

Thank you for your order. We love to help small business and wish you good luck.