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Seems awesome so far. So long as my trip goes off without a hitch I will be using this service again.
This is my first time to try ASAP Tickets for online booking. I cant help but be amazed by the agent that handled my queries. He was very patient and accommodating to my requests and concerns. He's name is Olympus and he was simply Awesome! Communication was great and he would get back to me right away if there was any concerns. Will definitely recommend him in the future to my family and friends travel plans.
Olympus, the agent, made me feel comfortable and he would constantly follow up and make sure that the dates will work for my travel plans. Human interaction was indeed a great factor compared to just plain online booking wherein you immediately get the answers to your questions right away.
Olympus was able to book my flight schedule within my time frame and budget allocation. He also explained the necessities of having luggage insurance especially if multi city connecting flights
First time getting tickets online. Seems pretty great right now. Hope the rest of the process is just as easy!
Made a reservation without baggage accidentally and with cancellation protection option, that I don't need. The agent of a help desk took her time to solve my problem, and also the service to which I've sent my question by mail, has replied me. Thank you
From Aviasales I was redirected
This was the first time I've booked with SmartFares and so far i have no complaints. Though my actual flight is still upcoming, the booking procedure went smoothly. The confirmation process and email follow up was quick.
I chose SmartFares because they offered the best price.
I've now gotten two different tickets from ASAP both within 3 days of my departure. They literally saved me hundreds of dollars! I use to use Expedia, not anymore! I really enjoy talking to ASAP representatives while making my travel plans, they make sure there are no mistakes with your travel arrangements and work diligently to help you out. I was skeptical using them before, but I will never use anyone else again! Pack your bags and have a great flight like my granddaughter & I did!
Elmas did a great job - efficient and polite/ professional! Really appreciated his help - look forward to working with him in the future for my travel!
Tip for consumers:
Call - the agents are great!
Products used:
ASAP
We were really impressed with both the ease and speed with which our visas for India. They actually came a full 3 days earlier than advised, despite it being on a Saturday. Very happy to recommend on to family and friends.
Hi Christopher,
We're thrilled to hear that you were impressed with both the ease and speed of obtaining your visas for India! Delivering ahead of schedule, even on a Saturday, is a testament to our commitment to excellent service. Thank you for your recommendation; we're honored to be trusted by your family and friends. If you ever need assistance again or have any questions, don't hesitate to reach out. We're here for you!
Smart fares is a pretty good travel site so far I have booked with them twice as they had the lowest prices. The first flight reservation was perfect. The second reservation ran into a hiccup when I checked out I noticed an extra $100 charge for seat selection which was not clearly stated that there would be a charge for or how much that charge would be. I called customer service and they gave me an email address to request a refund and I called back to verify just to make sure I wrote it down correctly and the customer service rep hung up on me as soon as I told him what I was calling for, to verify the email address for a refund. I called back and got another agent who verified the email for me and then proceeded to hang up on me as well. I emailed asking for a refund and they responded the next morning and said it would take 3-5 business days for a refund so we will see. Overall assuming I get my refund it is a good site with cheap fares. But be careful because most of the items like travel insurance, bag insurance, ticket change capabilities, have prices and you know that there is a charge but the seat selection part had no pricing or anything to let you know that you will be charged. I'll use smart fares again but with caution.
They had the cheapest price that I was able to find for my flight destination.
I found a flight at an affordable price, direct trip, and the booking process was straight forward.
Dear Arturo,
Thank you so much for taking the time to share your feedback! We are delighted to see you had a great experience using our service. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Cheers,
Travelopick.com
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.