Holafares has a rating of 3.02 stars from 380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Holafares most frequently mention customer service. Holafares ranks 25th among Travel Search Engine sites.
Proactively asks for customer feedback
Antonio was very helpful he always called me back or if I had a question I could call him it didn't anytime and he would always answer my questions questions I will use this company again thank you very much
Horrible. Worst experience ever. Paid first price then flight was cancelled. Was put in hold for over 20 mins more than once. My money has still not yet been refunded also. They only wanted to help me when I was spending money. Not goood english speakers. Just horrible. Would not recommend and am planning to file law suit cause of what I've been through which is not stated in the terms of service or booking.
Horrible. Worst experience ever. Paid first price then flight was cancelled. Was put in hold for over 20 mins more than once. My money has still not yet been refunded also. They only wanted to help me when I was spending money. Not goood english speakers. Just horrible. Would not recommend and am planning to file law suit cause of what I've been through which is not stated in the terms of service or booking.
Tip for consumers:
DONT BOOK WITH HOLAFARES!!!!
I purchased my flight online, received a phone call stating that the price went up. During my 8 day interaction with this company the airfare kept rising. There is surely a language barrier where the agent begins speaking very fast and understanding of what is being said is lost. Once my ticket was displayed to me, it had my name completely wrong, had to wait another 28 hours to have it corrected. The agents are polite, but I feel they are not being honest on their website concerning the prices.
Tip for consumers:
If you have lots of time to spend talking on the phone and having the prices change from what is on their website. Then you can get a lower price on your airline ticket.
Products used:
Airline reservations
Run! Book my ticket to Hawaii for 8 for $618 per person. Got an email to call them back. Called and said seats are sold out they can get me on another flight for $900 plus per person. Also I talked to a person named Michael Smith with an Indian accent! No definitely scam! So I told him vehemently to cancel all bookings and the bloke just hang up on me.
Do not even try to get anything from them. They give you a low price and then they call you to charge you more and more. They do not have tickets like other websites do.
Do not even waste your time. It is a total and complete scam.
I purchase two tickets 540 Plus and they wanted to charge me over 800 or put me on spirit. Total scam
They put discounted prices on the website that does not exist. They make you fill out the form, click the booking button. Then a few hours come back to you that the ticket you have booked isn't available. They offer tickets with much higher prices that I could originally even found on airlines own website. You have to run after them for cancellation. This is really wrong way of doing business.
I filled out the information because it showed available flights for (AA)DFW to LAX $414 for 2ppl. Clicked booking complete and then it sends a itinerary with reference number and a email for you to confirm you're booking. Little to my surprise I called and they said there's no more seats available to book on AA so book with Delta cause they have seats available then he said it'll be $978 it's not the only third party that's doing that Best Air, Hot flights etc. Please book from other airlines and third parties that will honor their website prices as advertised. Oh yeah they don't take the money out of your account until you agree to thee higher price... I can't add the prices from the email.at this time.
I purchased a trip in January 2020 and then had to cancel due to the world shut down for Covid. Now the tell me my "Credits" expired and I'm out $1951.00 I filed a fraud/ scam report with BBB and will be filing an official police report for my attorney. These people should not be allowed to steal from people. That's larceny.
Tip for consumers:
use it or loose it
Muy bien representante. Excelente servicio al cliente lo recomiendo a cualquier persona. Nos ayudó hasta lo último
Products used:
Plane tickets
Booked a great deal on Holafares and proceeded to book event tickets, hotel, rental car, etc. Six and a half hours later a guy who complained about his life in "Arabia" with a thick accent but said his name was Adam Smith called and said the airfare went to other customers. At the time of booking it said there were 7 seats available at this price and so I felt confident in booking 2 of the supposed 7 available. The confirmation said my order would be processed within 4 hours once they verified my credit card. So you can imagine my shock when an agent called and said he would have to charge me over double the reserved airfare. He said the manager was in a meeting and eventually he just hung up on me! Buyer beware!
Tip for consumers:
Just Don't.
Products used:
None
I made two different reservations yesterday 11/4/2021 and waited for their confirmation. I called today 11/5/2021 and they tell me that they do not have the $200 airfare and offered me first class, with no charge to change or cancel, free bags, etc. for $850 dollars. Totally deceiving company.
Yes! Do not book with this Holafares at all! Their website shows good prices but when I talked to one of non English person saying that prices were sold out! I checked the prices every hour(same prices were there on the website). They are being dishonest! They just put the cheaper prices on their website so customers contact them for the prices but they try to sell ticket with high prices. They are trying to play with customers!
Holafares gives you one price online that seems ok. They then call you telling you that what you booked is no longer avialable and you must pay 30% more for your original booking. The website continues giving you the same price even though you're on the phone being told it's no longer available. Predatory company that should not be used.
It was a bad experience to book the airfare tickets with HOLAFARES. It is a kind of SCAM in a formal way. HOLAFARE got all your information; personal and credit card. They put you on hold and send you an email to notify you that within 4 hours you will receive the E-tickets, but you wont receive anything until you call them or they will call you back and give you a big surprise that the airfare tickets price went up. Do not waste your time and energy booking your tickets and bring you a lot of hassles. BE CAREFUL!
I booked a flight s for Miami was charged 144.00 and when I called to get my confirmation I was told I need another 100.00 to get my confirmation I call the airline that supposedly was booked and they told me that I was charged fraudulently has to cancel my card because they didn't have anything booked under my name after they took my card number
Holafares is running a scam, they are doing a bait and hook by advertising lower fares, taxes and fees included. I book 2 times thru there website and on both occasions they wanted to change my airline carrier from Southwest airlines to Spirit airlines because they did not want to honer my Southwest reservation. I booked thru them for $794.56 and then they called me and said that it would now cost approximately $1,080.00 to book the same round trip flight. DON'T do business Holafares! You will regret it. Book directly with the Airlines or use a reputable travel agency.
Tip for consumers:
Avoid this BUSINESS they are scammers!!!!! They are trying to rip you off for more money. Buyer beware!!!!!
Products used:
NONE
As others have mentioned, they have great fares listed. I booked a flight and gave all information. I got a confirmation email right away. A couple hours later, I got a call from them saying the date was no longer available but I could pay $200 more and keep the flights. I refused and went to Priceline where I found a coMparable price to the first price they listed. I am very disappointed in the bait and switch tactic.
The prices they offer are not the prices you will get. They let you book and then call you back with that fare is no longer available and offer you a higher fare. The language barrier is horrible. #SCAM
I only clicked 1 star because I had to.
Booked a flight. Was charged $963.38 on 2/22/22. Then while waiting for confirmation, they said the airline cancelled the flight. I called the airline. They did not cancel. I called them back. After many hassles, they refunded me $478.38 and told me they will book us flights for the difference. On 3/8 Michael Smith, who we have been dealing with all this time, sent us an email at 10:49am ET. Said we would receive etickets and a confirmation number within 24 hours. Guess what... nothing. At 6:44Pm I just called and he told us give 2 more hours. Stay away from them. I am going to contact the AG's office and better business bureau
Me and my sisters and one of their boyfriends decided to book a trip to Hawaii for a good price but then they got mine and the boyfriends last name wrong and we have been trying to get it fixed for months but they won't do anything so my dad a cop called to try to work it out but they hung up on him while he was explaining the problem… well we are supposed to leave tomorrow and we don't know if we can even go bc the airline said they can't do anything about it and the only ones who can are the company who booked it for us. Moral of the story I don't think me and my sisters boyfriend can go tomorrow. This companies workers are terrible and they have no respect for others this is a scam and maybe not a purposeful one but still a scam… if I could give this place a zero they would get a big fat one at that! I'm thinking of suing to get my money back for not just the flight but also the rental car and the place we were going to stay
Tip for consumers:
Don’t
Products used:
A ticket to Hawaii
I booked my flight and gave credit card information. Next afternoon they called and sent email stating, my reservation was on hold due to price increase. I refuse to go up $85 so I agreed to pay $12 more per ticket. 2days later I get same call at 11:05 pm eastern time. I refused to go up anymore and kept my reservation
Tip for consumers:
Keep your reservation paperwork available.
Products used:
Airline tickets
DON'T I REPEAT DO NOT DO BUSINESS WITH THIS COMPANY. The reason we are traveling is because we have a death in the family, the price was given was of $1,002.91 to travel round trip for 3 adults. Yes, that was amazing price, and the only reason I would have dealt with some unknown third party. My mom called in to confirm the status of the tickets at which point the associate Carlos, told her that the main cabin tickets the tickets I purchased online for my mom b/c she didn't want to deal with this in the first place were sold out. Carlos, went on the pressuring my mother to signing the confirming email, without first talking to me. Furthermore, every time I requested to talk to a supervisor/manager I was told that their wasn't one available to talk too?
Hola Fares publishes flights/fares that do not exist. They then called me to switch me over to flights that are double the published fare on the website. They canceled my reservation with no charge, but the low non-existing fares are still published on the website when I searched a day after.
Products used:
None
Antonio was very helpful he always called me back or if I had a question I could call him it didn't anytime and he would always answer my questions questions I will use this company again thank you very much
I bought a ticket and cancelled it in less than an hour with a cost of 880 cads in December 19th 2020
I removed the dispute I had against Holafares in my bank the 27th of January but they still havent honored their commitment to pay my money back
This is affecting me a lot because I've to pay a debt I shouldn't be paying for ($880 cads), and for the interests being generated on my credit card monthly ($14,66) starting in December 2020 until today 28th March 2021
My advice: Avoid dealing with this company by any means. If you did the same mistake than me Pay with your credit card and don't let you them convince you to remove a dispute even if they send you e-mails or call you promising the refund of your money. They always find some problems to pay you back!