Home.smartpaylease

I went through straight talk and there was a pay option for smart pay I applied and got approve for $600.00, so I continue with the purchase of a iphone 11 they took my money and act like they were trying to help once I shared my concerns but all the services representatives seem clueless and were only good at transferring to other representative.

Overall bad company they are clueless and don't provide any good customer service. They tell lies and just to get you off the phone. Horrible.

Classic bate and switch! They entice you with a great a plan that sounds doable and agreeable. Then at checkout change the terms I put the terms at the very bottom with the change ask for your credit card information at the very top to continue without notifying you of the actual change in price a change in price double $37 I'm up to $79 a month for the same amount of terms. Holland Medical Center what pointless she lied as I was talking to her several times and when I corrected her she just redirected the life she was telling in a different way they were still alive trying to get the credit card information proceed with the transaction instead of solving the issue it is a rip-off this a scam you will pay way more.

I received an email from smartlease saying I needed to update my debit card; but their site won't let me delete the old or add the new! Repeated emails get no response

I myself have had 1 excellent completed contract with smartpay now... And this time around on my 2nd contract with them, has NOT been so well at all... I purchased a straight talk phone using smart pay this time around... The beginning of January I received the phone I purchased. I was excited to activate this phone as it was for my daughter... Upon trying to activate it, I was unsuccessful in doing so... So at this time I called straight talk and explained to them I couldnt activate the phone. I was told them would assist me in doing this, well 6 hrs later, I was told they were sorry they couldnt help me at this time activate the phone as it was deemed to be on their (blacklist) which is a list of lost or stolen phones that have been reported as such, and the representative would be giving all this information to her immediate supervisor... I would recieve a call back within 48hrs... Well 4 days later still no return phone call... So I call straight talk for a 2nd time... 3.5hrs on the phone this time... Just to be told im sorry theres no more I can do, let me transfer you to my supervisor... Great im getting somewhere now... So another 2hrs between hold time and speaking to the supervisor, which has now told me she cant get the phone removed from the blacklist that she will contact me back within 24hrs... So another week and a half goes by before I can find the hours its gonna take to call them. But I finally get the free time to do so... So I call and well you guessed it another 6hr conversation between the 1st rep and his immediate supervisor... At the end of this conversation im told theres nothing they can do that I need to contact smary pay... By now im pretty irritated. Its gotten late and so I will call them tomorrow... So tomorrow comes and goes... I have a unforseen death in the family out of state etc... So by now another 2.5 weeks have gone by... I now call smart pay to address the situation... Only 3hrs on the phone today... Im told by the 1st representative she cant assist me any further that her supervisor will get all the info and contact me within 24-48hrs... Another 5 days goes by no call... So I call smart pay again... I get the 1st representative that hangs up on me... The 2nd representative I speak to for approx 1.5hrs and tells me shes gonna transfer me to her supervisor... So another 3hrs on hold and speaking with the supervisor... And theres nothing more she can do... Shes gonna turn it over to their highest operations dept... Within 24 to 48hrs someone will call me... By now im getting irate about the situation... ive got 400 plus dollars invested in a phone and a plan that my daughter hasnt been able to use... So another week or so goes by with no call back... So once again I call smart pay... I get this very rude representative, which only makes me alittle more irritated about the whole situation... So I get transfered to her supervisor... Where im informed that smart pay has nothing to do with selling any phones what so ever... Eventhough the shipping label on the box my phone came in says SMART PAY LEASING. CLAIMS/RETURNS DEPARTMENT... UMMM, o. K... So im informed that I need to return and send the phone back to straight talk... Once they receive the phone they will send me a new phone... O. k no problem... So i put the phone in a manilla envelope, I put plenty of stamps on the envelope, I put it in my mailbox with the flag up, and I send the phone back using the return shipping label that arrived in the box with my phone originally... 1.5 weeks later I call to make sure the phone was received by them and that I would now be receiving a new phone... I get another unpleasant, very rude representative, who winds up transferring me to her supervisor... This supervisor seemed as she really didnt like her job nor did she seem to care to be assisting me or trying to help me resolve this matter... She had asked me for the tracking number of where i sent the phone back... I explained to her that I did not have a tracking number as my postal carrier had picked the package up from my mailbox... So I wasnt givin nor would I be govin a tracking number for this... Well then theres nothing we can do to help you sir... Really? So are you sayin that im just screwed out of the money ive paid for this phone already and the money for the service plan? Im afraid that is correct... Ummm NO...#1. Why did I receive a lost or stolen phone in the 1st place? This is clearly NOT a new phone in which I ordered and paid for
#2. Why is it that all youre worried or concerned about is a phone thats not operational in the first place and was considered lost or sten? Why is there no concern for a customer who has purchased a plan and a phone in which he has yet to be able to get and activate? No answer given to this... Just sorry without a tracking number we cant help you any further... So now ive done received a bill from smart pay to pay another payment on the phone and for my monthly service... Hold up... I havent even received a phone that I could activate and use my 1st service plan that I bought, and you want me to pay for another months service and a monthly payment on what? The lost or stolen phone that I DO NOT even have in my possession? I DONT THINK SO... So another 1.5 - 2 weeks go by... I break down and call straight talk again... Well only 1hr on hold this time... Buy im told that it says theres an error on there end in the computer and she cannot assist me any further I need to contact smart pay... So on a last attempt, I call smart pay... In which I get a representative by the name of Oscar... What a pleasant and helpful gentleman... He is very knowledgeable at his job, and he did exactly what he said he would do... If he said let me put you on hold for 2 mins, thats exactly what he did and no more than 2 min... He sent all the information we discussed to his supervisor immediately... While we were on the phone together... He received an answer from his supervisor within 10 mins... He then informed me that in his time of being there he had never heard of such a thing happening... His expressed how sorry he was for any and all the inconveniences this has and is causing me... But that all this information was being sent to their highest operations team and that he would be in contact with me within 24-48hrs and if He has not called me to call him... He expressed how he diligently was going to do everything in his power to get this resolved for me and he stressed (as quickly as possible)... So the problem still remains open but this gentleman surely did brighten my spirits back up that this will be taken care of, or at least that He (himself) was and is going to do all I can to help get this problem resolved... I just thought he really needed to be THANKED PERSONALLY BY ME AND RECOGNIZED for his excellent customer service... As I know we DO NOT find this much anymore... SO Oscar from smart pay, I personally wanna THANK YOU for your EXCELLENCE IN YOUR CUSTOMER SERVICE... YOU DESERVE A RAISE... You SEE this Smart Pay? From a customer who was very UNHAPPY with Smart Pay prior to leaving this rating...

Do need buy no phones rather it's leasing or purchasing. They are very rude they send you the wrong. The very unprofessional keep in the the line for hours

On May 25th I signed up. I was told to pay May and June to the tune of 124.17 which I did. I then paid July and August's payment. Now they are telling me I owe August's payment even though the money was taken out of my account. No one is helpful. Avoid this company like the plague.

I can't pay early. I can't pay. They have to take your money. If this is in the contract, I definitely missed it. It's funny, even IF I wanted to pay it off, I would have to call them instead of just going to their website. On the website, I have an account. An account I can only just look at. An active account I might add. Wait... They will even let me ADD A CARD. But wait there's even more, You CAN'T delete that same card you added. Whoa, Wow, Wtf. 1 Star says it deserves a star which should be my choice. I had to give it a star to leave my review. So yeah this was one of the hardest things I've ever had to do in my life.

My phone was working just fine and then I did something stupid... I made a payment who knew that once you made a payment those people would cut your phone off.
That's what happened to me my phone was working fine and I made a payment and the good people at SmartPay cut it off. After this happened I called customer support and got the most useless person I asked for a supervisor he said there was no supervisor there I asked to speak with someone else he said that there was no one else. He told me that I'd have to call Straight Talk to get my phone reactivated. After a few choice words he got someone from Straight Talk on the phone and Straight Talk got everything back to working.
SmartPay has got the worst employees I've ever dealt with.

I went to metropcs in november 2015 to get a phone and the agent convince me to get samsung galaxy s6 which cost $500. I was so happy because she told me if I do the smart pay i will paid the phoine $100 each month until i am done Total $1200
That was a lie because after that smart pay sent me an email saying that my bill will be 100 each month for 12 months. I called them and do all my best to return that phone the next day and get my money back.
Till now they owe me 94.51 which was the price i started the lease with and they wont give it back.
Those people are so bad on the phone and they ignore you when you ask for the supervisor and their email sucks\
I am fighting to get my $ 94.51 back even though my bank wont help me. I am a student and part time worker so my money deserve to be use efficientlty
DO NOT go near this company there are bad as hell
I need help to get what it is for me