HookahTown

Order an Evolve Pen through GROUP ON but there was no warning of high shipping fees if you live outside their boundaries. All sales are final from their end, although the product was never shipped. TERRIBLE, TERRIBLE untransparent website. Group-on too. Lost 32.99$ Listen to the 1 and 2 star reviews. I will next time

Bought the disposable vape through groupon just to try it out. Pen works great and tastes great (trippy fruit flavor), but then I realized that their "500 mg formula" doesn't mean that's what's in the pen. $14 for 8.3mg of cbd isolate in the whole pen, which is about 1/3 of a single dose I'd need. Scamming with misleading labels.

Took forever even after paying extra for priority 1-5 day shipping and was missing one of my vape pen products! When I called the company they were very rude. I just contacted Groupon to get their help, I am beyond dissappointed! Had this worked out good, they would of probably had a life long customer.

I ordered a $200 cbd mystery box which was $100. The fine print said it would take up to three weeks for delivery. I placed the order through Groupon on a Wednesday. It shipped the same day and arrived on Friday! I really enjoyed the variety of cbd items. There were vape supplies, salve, lip balm, instant coffee, all kinds of edibles, and my favorite, a cbd bath bomb! I could not have bought all the items separate for what I paid and I am very happy with my purchase!

I got it off Groupon and cringed after reading the reviews, hoping that my pen would At least work. However it's super hot out and I had a feeling it would not work. And nope. Doesnt work. Lights up but no vape. Nice. Terrible merchandise. I'm contacting Groupon about this. This company is making so much money off a product that malfunctions more than it works. That's not right. DO NOT BUY.

I bought a disposable vape pen that doesn't work. Purchased through Groupon. Neither Groupon or HookahTown would make things right. The whole thing was a bait and switch requiring you to go the their website to finish your order. That's when you realize you've made a bad purchase. Groupon is in on this scam.

I purchased a $40 Mystery Box from them through Groupon for $20 it had four little tiny gummies one tea bag one coffee pod one cookie and a vape item it wasn't even worth $5 let alone $20 I paid in $40 value they brag about. Run far away from them.

I ordered their Groupon and followed directions. I even paid for "VIP" shipping. They never sent a tracking number so I email them and they stated I would receive one in 24-48 hours. They never sent it. I waited 5 more days and emailed them again. They never responded.

It has been 19 days. This business is obviously a scam, DON'T USE IT!

Groupon should be shamed too as they promoted this business.

I've purchased plenty of things from hookah town, I never had an issue with the Groupon voucher, I've never had an issue with shipping. The only reason why I'm ordering a new mod box from them is because, I constantly dropped mine and, now it doesn't work properly... if you're going to order a mystery box, just in my opinion, you really can't complain about what you get.

I too, like many others purchased through Groupon in late may. It is exactly 5 days from a month of waiting just for a confirmation and shipping information and i am genuinely starting to believe this is a scam business or they are truly inept at running a business... Ironically I place most of the blame on Groupon for not better vetting the businesses they become intermediaries for. As of 6/18/18, I am completely done with Groupon, they have lost credibility with me.

I purchased the 1000mg vapebrat disposable through Groupon. Pen barely last 4 days.@ $ 20.00 a pop.

I bought a product of theirs through Groupon, and had also added juices to my product and never received it. I emailed and called them and never got an answer. Never got my money back. Would rate 0 stars if possible. It's been a few years and still have the pictures and no vape.

I read the reviews and thought that it was a scam and was a little pissed since I had already ordered from Groupon. But I called the number and I was transferred to Nathan and he helped me out. They were out of the color I wanted and I had payed for VIP S&H and had not received my order in 3 days. But Nathan upgraded my order to a better version of the pen and threw in a gift so not to shabby. ITS NOT A SCAM

I ordered a pen called the vapebrat and it stopped working after 2 weeks. I thought it was because I overcharged it. There was warranty on the pen and I didn't have the box or receipt. I wasn't sure if they would allow an exchange. Thanks to Nate he explained why it wasn't working and gave me another one. He also allowed me to sample 2 items in the store. Overall I give this place a thumbs up.

I purchased a Groupon voucher for Hooka Town. I purchased the Magic Concealed Lipstick Pipe (2 pack) for a gift through the Hooka Town website with the voucher. I received the package in the mail and I am too embarrassed at the lack of quality to gift it to my friend. The plastic looks cheap and scratched up with a metal bowl head and mouth piece. The pic showed red and purple. I received blue and green. Never again. Just no. The first 3 pictures are what was delivered to me and the 4th picture is what I expected to receive... big difference!

Not sure where all these negative reviews are coming from, but I received my
Product today just as advertised and I am
Very happy with it. Thank you!

Purchased CBD vapor oil, 1000 mg., which leaked in the package during shipping. I have sent pictures and emails to the company. The company has not responded after sending several messages to them. Terrible customer service. Buying from them is a risk of waisting your money. They obviously don't care about their customers!

I placed a Groupon order with them. The order has been waiting to be accepted at the post office for 9 days. When I emailed the company, I got a reply telling me to basically wait. I emailed them again... no response. You cant get an answer on their customer service line even though its during normal business hours. Looks like Im going to have to make a complaint with Groupon.

Pen arrived, but when you tried to take a draw, the bottom would light up, but no product would come out. Although it was a clear runny liquid, I tried running it under warm water, removing the glass piece, cover up the hole and everything else that they asked me to do but the pen just does not work.

I contacted customer service (Josephine H) and was told in each email to try something else to trouble shoot the pen(which are the things I listed above). I requested the return address to send the faulty pen back and requested a new pen. I guess in their minds, it is either impossible to have a faulty product OR they just don't care about the quality of the product or the satisfaction of potential returning customer(which will not be me). It seems to me that they do not want ANYTHING to be returned to them even if it is faulty, but that's ok. They got the right one this time because even though it was only $24.00 or so, I HATE companies that rip off people for their hard working money so when it is all said and done they will probably NEVER want to hear my name again, but they are about to get very familiar with it.

Wow! My question is... why if Hookah town already charged my credit card and they knew exactly what I ordered why do I have complete and go through all this BS process to get my order? To be able to get my order I have to select an image exactly as the product that I've purchased on Groupon and the image of the item that I ordered it's not even in their sorry sad product list. The only way to be able to get my order delivered to my address is to complete their form and ended up picking something that I don't like or want from their only junk list available for Groupon purchases. Horrible costumer service had me waiting for more than half an hour to ended up hanging up the phone. Unbelievable unprofessional scammers mf...

Purchased the Yocan Explore 2 and 1 from Groupon on May 14,2019. Went to their website to complete my order and I figured about 2 weeks and I'd have it... NOT, contacted hookah Town only to be told that the product must have been lost in the mail. Then they tell me that they no longer have the product I purchased. But gave me 3 different vape pens to choose from. Before I made my decision, I got an email stating that my vaporizer had been mailed (June 11th) and they provided me with a tracking number. Long story short, the product was finally delivered on July 5th. Upon opening the package I see that it is NOT what I ordered nor is it the replacement that I requested. Contacted them again and needless to say, it got nasty real fast. Decided to contact Groupon and let the know how bad this company is and found out that although I bought and confirmed my order on May 14,2019 Hookah Town did ABSOLUTELY NOTHING until I contacted them on June 11,2019. No wonder they no longer had what I purchased. If this is how they run their business, EVERYONE needs to be leery of this company.

Worst customer service and low quality products. I ordered a fruity CBD vape pen and when I used it, it would shoot out oil in my mouth. And it was not potent at all. I bought the deal from Groupon, both Groupon and Hookah town would not take any responsibility for this low quality, defective product. The customer service agent offered their advice as if I didn't use a pen before and as if it was my fault for the oil shooting out. I have owned many disposable pens and this is by far the worst. They would not offer exchange or refund. DO NOT BUY ANY PRODUCTS FROM THEM EVER.

I placed on order and the item didn't come with a tool as it was suppose two. After emailing them numerous times and 3 weeks later they sent me an envelope that was totally empty. The envelope was in tact.
Since then I've emailed them a few times about this but they never answered them. I would never order anything else from this company as they don't back their products.

Interesting, I looked at the box and it clarifies the benefits of CBD but doesn't say anything about the contents or source of CBD. When I researched which part of the Hemp plant VaprBrat used it said the stalks. After further research I found that the CBD is ONLY found in the flower of the Hemp plant, not the seeds or stalks. This, IMO, is a very misleading product... I purchased 2 from Groupon and regret it