HostGator has a rating of 3.46 stars from 12,828 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HostGator most frequently mention customer service, long time, and many years. HostGator ranks 2nd among Web Hosting sites.
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Hostgator Rocks, Local USA servers if needed for that. SEO is great for loading and easy to use platform.
Webpress support is good as well as decent interface. I wish you guys a bit better on renewals. Each time you want to screw us with your high prices but then give discounts. It has been 10 years now still you try every year. You must build a database, lets have his personal site no cost do not try to charge extravagant like it is a giant microsoft website. This is a guy barely pays his house mortagge.
Webpress support is good as well as decent interface.
I wish you guys a bit better on renewals. Each time you want to screw us with your high prices but then give discounts. It has been 10 years now still you try every year. You must build a database, lets have his personal site no cost do not try to charge extravagant like it is a giant microsoft website. This is a guy barely pays his house mortagge.
To host my website and get the free email accounts they offer is the main reason I chose HostGator for my webhosting. It is very disappointing that they discontinued Gator.com and we are forced to either purchase a third party or use WordPress which is the most unfriendly application I have used in my 40 year experience
I have contacted HostGator support several and find that the agents are very impatient and give up without resolving the problem. I have to contact support several times for the same issue in order to piece together my own resolution
To host my website and get the free email accounts they offer
Email is increasing spotty. Financial institutions have reported my email addresses bounce back as undeliverable. I suspect the servers are just over whelmed. No good.
Very poor integration of changes made in Nov. That were not made known to front line and above support techs, regarding admin privileges. Logging in requires so many steps just to get to cp because of the non stop promotions. Nothing is one click access. Terrible design. Also, they push you towards chat vs phone support but you ask a question on chat and wait ±5 minutes for any response, which tells me they are juggling who knows how many calls. Lastly, please change the on hold music to option OFF
I've been using HostGator for my websites for a few years now, and I'm overall very happy with their service. Here are a few of the reasons why I chose HostGator and why I continue to recommend them to others:
1. Reliable uptime and performance
2. Easy to use
3. Excellent customer support, They offer 24/7 support via phone, live chat, and email
4- Affordable pricing
I've been with Hostgator for many years. The new panel is awful - missing half of what I routinely use, obscure with the rest. In particular I can find no way to cancel a redundant SSL and it's really pissing me off. Additionally, some of our sites began to fail because you added an automated WordPress core update, then switched it on without telling anybody, and then it worked like crap, not updating all files, thus rendering the sites unstable. Garbage.
Horrible support. After a couple of decent experiences, couldn't change active theme on my WordPress site. Two support people tried changing it and couldn't do that either. Escalated to their "WordPress Specialist" and scheduled a support call for 11am this morning. Of course nobody called. I ended up fixing the issue on one of my websites by uninstalling and re-installing WordPress completely. The other site is still broken. No support available. Asked them for my money back because I want to switch hosting company but they refused. Will be initiating chargeback via credit card.
Another issue, Force HTTPS Redirects is not available (grayed out/disabled) for both of my sites in cPanel. Had to edit my.htaccess file to fix that. At least they had a video for that, Still wasted over an hour on that.
They are cheap, but you get what you paid for.
Tip for consumers:
Don't. Just don't. Pick anybody else.
Hey Alexander,
Reach out to us at reputation@newfold.com and we can help!
DJ
Customer Advocate at HostGator
I was blocked out unnecessarily as we had slow internet - please give me access asap as need to edit some email accounts for business this morning.
We have used it for a while and enjoy it
I have had a number of issues with email that was set up by hostgator, and have had very mixed results getting those issue resolved. It's been really frustrating - "We made a mistake... it will take a few days to fix. No you won't know what emails you missed and no compensation unless the system is down..." for example. I have a sense of uneasiness about whether things will work properly.
The team was exceptionally supportive, professional, and timely. They never said "NO" to any of my requests, even when they were very challenging. I would highly recommend your services to everyone!
Friend referral
I started HostGator with recommendations from another user way back 10+ years ago. You have helped me in many situations probably more lately than before. Today I am grateful for the upgraded servers and PHP. Thank you
Host Gator has the worst service and support possible! Their hosting is extremely slow, while their support is unprofessional! My websites are running very slow and whenever I call a support I get a random guy who doesn't have an idea what to do to solve the problem. If you email or try to talk to a senior position, you get promises that your website will run smoothly in a couple of hours, but at the end you only get empty promises. The slow hosting continues and you lose visitors/customers. Avoid them at all costs!
Tip for consumers:
Avoid Host Gator at all costs! Their service is the worst! Their hosting is very slow!
Products used:
Hosting servies
Hey there,
We want to get you taken care of. We have sent you a private message!
DJ
Customer Advocate at HostGator
Previous administrator was already with HG. I decided to take over the hosting myself under my own account. It was all downhill from there. Nobody speaks understandable English, representatives will outright lie to you (I was told multiple times I was holding for a supervisor. 1 rep finally admitted there was no supervisor). Migration team doesn't accept phone calls. Everything is translated through the customer service team, which can't help at all. I will never, ever use this company
Not Go, that's for sure. Got tired of getting charged for every little thing, so switched to HostGator a few years ago. Decent rates, good tech support, free SSLs and email accounts, etc. Highly recommended!
I´ve choosed Hostgator in 2017 when I started my blog, and have been with them since then.
The Support team is the best, they always solved my issues swiftly.
Also it´s super useful that it can be reached by chat since English isn´t my first language and I don´t understand it very well by phone.
My blog grew into a nice business and never went offline (except for the times I´ve messed it up :P )
Great work HostGator!
I am still having issues with sent emails, through Google) ending up in the recipients Spam folder. I found on the Google site what I thought might help resolve it and the Host Gator support tech helped me make the changes suggested but I (and my employees) are still having the issue. There is still some "finger pointing" going on between Google and HostGator.
Tech support person was helpful in implementing what was described to me as a "fix" for my issue. Still not resolved and not sure where to turn.
We Master at the time selected them
Affordable, but slow and unreliable. I'm hosting some clients' websites on HostGator just while I develop them, but I would never use HostGator for their live sites.
Hey Stephanie,
Thank you for your review!
DJ
Customer Advocate at HostGator
Was okay in that I have a working and attractive website. Less than satisfied with lack of clarity for a layman trying to set it up. Still lack some features like communication links and blogs separate from normal web content.
Public reputation and economy
Good service, price and support, but some times You have a big problems with email services.
Godd service and atention, but some times your aupport crew has not the same knowledge.
Ten years working with your companie
Becauase you have a good service and offers
Hey Ana,
Thank you for your feedback. We greatly appreciate it.
DJ
Customer Advocate at HostGator
EXCELLENT Support via chat or phone! And more than just host, basic WP support, top notch
Best pricing and decent wordpress performance. Much better experience than GoDaddy especially the free SSL on all domains, GoDaddy is a rip off.
Host Gator has no clue how to handle a server updgrade. Our VPS server was down for 33hrs while the tech support kept saying 5-30min. They had no insight or updates, just "we're performing a migration to upgrade". After 33hrs of downtime the server was back up for about 24hrs and now it's down again. Tech support said the migration will be over "today". So, that's another day of missed revenue and angry clients. 4 days to perform a migration is just awful. Once the server is back up I'm getting a refund and moving my sites elsewhere.
Hey James,
We would love to make sure things are fixed. We have asked for more information so we can better assist.
DJ
Customer Advocate at HostGator
I conducted deep research before purchasing and compared the hosting companies' belongings, their CEO's, founder, past history, reviews then, I figured out, this will be best option for shared plan :)
I have been a customer with multiple accounts of hostgator for over 10 years. Easily the best hosting service I have ever used and I will always go to them for anything web related no questions asked! 10/10 recommend!
I have several websites for each specialty that I offer and for some reason when I built this one there was something wrong with a plugin that kept locking me out. The tech support was very patient and got me back into the website which had locked me out. It kept happening, so I eventually had to start the entire website over from scratch, after literally reaching out for support four times. This was the first time I needed extensive tech support in the several years that I have been working with this hosting company. Also, I love that they keep adding new features. I appreciate the SSL certificates. I was a total novice when I first started with hostgator and I remember having a lot of questions in the very beginning even though I had read the website information because the concepts were still new to me and they were very patient then as well.
Tip for consumers:
This hosting company has been around for years. They make it very easy to build a wordpress website. I have something like twenty websites with them.
Products used:
I use hostgator for webhosting
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Greg,
We can look into that for you. Give us a call and we will be happy to help!
DJ
Customer Advocate at HostGator