Hotwire

I could not add a booster seat to my car rental reservation through Hotwire for December 23,2023. The following directions to add amenities on their website are inaccurate; "please call the car rental agency at the number shown on your confirmation before the scheduled pick-up date to check availability." When I phoned Alamo Car Rental, the agent told me to call Hotwire. When I phoned Hotwire, the agent told me to call Alamo. Finally, after being transferred to three different Hotwire customer service representatives, the agent told me to request a booster seat at car pick-up and that there may be fees associated with the item. There will be fees, but my concern is that a booster seat may not be available to rent on one of the busiest travel weekends of the year, whereas reserving a booster in advance would have given me cause to expect to have one waiting as part of my reservation. Hotwire should have an online method to book or request amenities during the car rental. This option would give the customer peace of mind during a stressful time. If I can pick up a booster seat at the Alamo desk on December 23, my 2-star rating stands. If not, I'll be back on sitejabber after Christmas with a 1-star rating only because 0 stars isn't an option. Hotwire Itinerary #*******449

Huge discounts on hotel bookings, ticket bookings and car rentals makes hotwire my favorite travel site. I highly recommend it.

The people were really nice and it was a very easy and smoothe check in, but when we got to our room we immediately got the smell of mold. The shower is disguising and it took multiple people in our party to try and turn it off. The top bedding blanket smelled like it's never been washed. We heard loud blasting music from 10 pm-2- am. do not recommend this hotel. The people were very friendly and sweet though!

I would like to start by saying that I'm usually not a person who writes reviews, even if the service is mediocre or bad, I just move on and find another business that I like more, however this story MUST be shared.
My husband and I had booked a small getaway with our 6 month old baby back in July on 2022, however while we were on the road, both my husband and baby started feeling unwell and test positive for COVID, therefore for we needed to cancel our trip. We had spend over $2000 for our hotels that we has reserved via Hotwire. Since the hotels were none refundable, they proceeded to give us a credit on our account WITHOUT informing us that they expire within a year.
Fast forward to last week when after a really really long year and a half, we were finally in a position to travel once again. We had $938.45 remaining (we had used some of the credit in August of 2022 once my husband and son were better) and were hoping to use it for a little family getaway. When I logged into my account to book our trip (important to note that we always used hotwire), the money was completely gone. I proceeded to call customer service who told me that they credit expired and there was nothing they could do for me, as it's their policy. I explained to the customer service rep and her manager that I was diagnosed with cancer and my family and had been battling this over the last 7 or 8 months, and that my hotwire credit was the last thing on my mind. I have just received news that I'm in remission and that my family and I just needed a small getaway to celebrate and for me to spend some quality time with my son, who unfortunately hasn't seen his mom as much due to all the treatments and isolation periods I needed to respect. Also, due to this our income has been significantly reduce and this credit was our only chance to getaway.
NO ONE CARED! I spoke to a customer service rep, her manager and I even email their support team. The response to me email was " We will not respond to this message. Regards Hotwire Customer Service".
I have been using hotwire for YEARS and I only booked through them. Thousands of dollars in travel, and they will not give me back my money. This is absolutely unacceptable and most important, they way in which they have handled this situation has been terrible.
So save yourself the trouble and do not book with them.

Completely useless writing this cause nobody cares but will write it anyway not a great site they put bad hotels under higher ratings probably to get that particular hotel more money… i keep wanting to look at 3.5 stars or higher and you see what hotels you might be getting but they'll but a dump of a hotel like say the wingate in a list with Westin, Hilton(dump), and say embassy suites for say 110 per night with a total of 140 with taxes and fees they you pay, YOU do not get to pick, and they will give you the least impressive hotel every damn time! Or say the last time i stay at a hotel stay in hotels for a living so i know, I'll put airport shuttle under what i need and i get a hotel that doesn't even have a shuttle! Won't use them again

We saw several available cars for rent and tried to book them but unable to book them every time. Spoke to someone and she saw the same vehicles I saw but then just suggested a bigger more expensive option. When I said that didn't work for me. She did not offered to honor price or suggest a similar option. She just said thanks for reporting this issue and check back later or tomorrow. Terrible service! Stay away

Never use this company
They take your money
They don't give you the itinerary but charge you for reservation. The customer service reps are helpful but the supervisor are there to not help.
Stay away from this company
I'm a person who constantly fly and book hotels. So I understand how things work. What I don't understand is when is it ok to not give people there itinerary and charge them for the booking.
Be careful with this company. You might get screwed

I just lost my job. Its stressful enough, but now I can't afford to go on vacation that I booked. Every hotel and car agency took compassion over my situation and issued a refund, except Hotwire. I used five different booking vendors (hotel, air, car) and each one gave me a refund; even those with non refund policies had understanding. Not Hotwire. Oh well I won't be using them ever again.

Please do not use Hotwire. The company will not advocate for their customer, will take your money and will not attempt to resolve issues that are not your fault. I was refused a car rental because I did not have my auto insurance card on me and my auto insurance company was closed. The company was ACE car rental and my rental was paid in advance. Hotwire refused to contact ACE, refused to assist me with another rental and since the rental was paid in advance, refused to refund me my money. Lastly, I took the insurance out with Hotwire during my initial car rental because it was cheaper than my deductible. It makes no sense!
I am out of almost $300.
Please book directly through a rental car company that will not leave you with these concerns.

I had a problem with my reservation because the terms and conditions of hotwire were different than those of the hotel i reserved. Luckily, i found out before our arrival and contacted hotwire costumer service via chat. Gabriela was amazing and super helpful and got us a complete refund. Although I would never use the website again, I can assure the costumer service was amazing.

I booked a rental in July with Sixt on the Hotwire site and when i got the bill i was charged for the rental by Sixt and also the charge from Hotwire also went through so i ended up being double charged.
I reported that case to my credit card company and Hotwire never refunded the money.
I only saw all the so many other similar negative experiences after it happened to me. I wish i knew before my booking.

Will never use Hotwire again. Car rental agency isn't shown until after booking is confirmed. Our car rental iMacs looked like a hole in the wall, and customer service was awful. Our rental car was infested with ants, but we didn't know it till after we drove away. Lots of hidden fees. Will not rent from Hotwire again.

You would think that Hotwire would have somebody checking out the hotels that they have on their site. The room I got was FULL of cockroaches, bedbugs, shared bathroom, holes and mold in the ceiling, no A/C unit, no TV in the room, no elevator. I have no idea how this hotel even passes inspection. There has to be kickbacks being given to the health department. ALWAYS book directly with the hotel. Leave the middle man behind. Oh yeah, NO REFUND, that is until I showed them the pictures and told them it would be reported to the county health department.

Had some good deals, but mostly bad deals with some really shady hotels that we ended up not even using. Customer service is worse. When you get a room that says one thing but ends up being another, you're supposed to get a new room or refund. Nope. The hotel can deny your refund if they want. Never again. I use Expedia now, and the customer service is way better.

Rented a car for 4 days in Portland Oregon. When I initially wrote myself in as the primary driver, I then added my wife as secondary driver. The reservation somehow only went to my wife's email ONLY and when I got to Portland I had to add myself and pay additional $100. I could've just kept my wife as only authorize driver but I didn't want risk it since I would be doing most of the driving.
Overall I paid $335 for 4 days which I considered ok for a 2016 Toyota corrola.

I booked a Hot Rate hotel through the website. I understand you take your chances when booking these rates. But the site said "You're guaranteed to stay at one of these regional or national chains:" and showed Sheraton, Radisson, Holiday Inn, and Wingate. It further offered a photo from the hotel I was booking. I was booked into the Sonesta Select.
I have talked to multiple people, all of whom continued the lie. How can they legally use the term "guarantee" and then not follow through?

Booked a hot rate hotel & paid for it. Got there, hotel was locked with no vacancy sign in window. No staff there, no one answered phone. Called Hotwire, was told too bad, you booked a hot rate & no hot rates left in state. Refused to put us up a a different hotel. Will give you a refund. Ended up having to sleep in car in parking lot. No compensation for their screw up. DO NOT USE HOTWIRE! They refuse to correct any of their mistakes and care nothing about their customers. Had a similar issue with Vrbo & they were great! Accommodated me & even gave me a credit. Like, seriously, who leaves a customer homeless when they're traveling in another state. Shame on them!

After 4 hours chatting, because no one would answer the phone, I finally was promised a refund. I was passed from representative to representative, having to re-explain my situation each time. Even after speaking Tina manager, I still could not get resolution. Hotwire is worse than a medical insurance company. They say they will work with flight cancellations, but do not trust them. I will never use them again. Not worth the discount.

I encountered being disrespected by giving me extra room next the laundry room. Not ready always far from everyone. This happened anytime I booked through hotwire. I need to know if I am the only one filling this way.

Be Aware of the following fraud perpetrated by Hotwire:
I purchased a hotel stay with hotwire based upon the hotel's location as promised by Hotwire's map. After I committed to their promise, they sold me a hotel outside of their mapped region.
Then, I was told absolutely no refunds.

I used to book with hotwire all the time, this is the second time I've been burned. They gave me a listings of what my hotel might be, Omni, InterContinental, etc... I got a Double Tree. For 132.00. Looking on their website, I could have gotten it for 116.00. Where's the deal, Hotwire? I'm done w/ your service, you've burned me for the last time. Jerks.

Book directly with the hotel it's LOTS cheaper. I paid 227 dollors canadian. The hotel was charging 130.Canadian. They don't care. If you'd like to pay more book through them. I'm upset with myself don't you be too. Stay.far far away. There is no customer service.

Booked with hotwire, econolodge harleeville, SC. The room was a disaster, cannabis stench in room curtains falling down, damp coming thru ceiling, toilet seat broken arrived approx 5pm left at 5.15pm and can only get a 1 night refund not the 2 which was originally booked, told because we stayed for 1 hour, I wouldn't spend more than 1 minute in that $#*! hole! No more hotwire or Expedia for me