HouseKeep

Absolutely dreadful service. Cleaners provided were rude and belligerent, and, when asked why they'd jammed a door on leaving, began shouting "Not my problem, we not pay".

The lounge carpet was so poorly cleaned that I had to return and clean it myself with carpet shampoo. And, despite the fact it was an end-of-tenancy clean at a cost of £390, the organisers refused to provide any form of compensation.

Avoid this, they are rude, unkind and provide an awful service.

Really frustrated with this company.

1) Cleaners that are away for weeks on end and yet no one else is rebooked to come and provide your service.

2) Cleaners that are not professional and will barely touch the place. We had maggots found in a rug in our flat literally hours after a cleaner had been. I've had to ask repeatedly that even basic tasks like hoovering be done in all rooms.

3) Our bathroom sink was damaged and no apology or warning given by the cleaner, we just came home late to find the sink jammed with water in it.

4) Same cleaner does not always come to clean so no guaranteed standard of service.

5) No ability to speak to staff on the phone to deal with these issues, just told everything must be done by email.

Love coming home to a sparkling house. Our housekeeper has become a part of the family and we look forward to her visits every week. Very impressed with Housekeep's customer service as well which provides quick and helpful solutions.

I used housekeep for a clean, the cleaner damaged my property, I was not offered a refund and only partial credit.

The cleaner arrived for a 4 hour clean. We gave him clear instructions to focus on dusting and cleaning the bedrooms.

We left him to it and after 3 hours checked in on him and he had spent all 3 hours in the kitchen.

He used limescale remover to clean the oven, microwave and job (despite this not being requested and any decent cleaner knowing that would be damaging to those surfaces).

I then asked him to please get to the bedrooms. Which he then did. He told him he was going to need to stay longer to finish the job.

When he left, he had scuffed the walls in the bedrooms and failed to use any cleaning products in the bathrooms or bedrooms. He had also broken the hoover.

We needed to clean thoroughly the house after he left to prevent damage to our oven, tidy up after his mess and clean the scuffs and we then had to replace the hoover he had broken (we have no idea how he broke it!).

Mistakes happen, housekeep clearly can't vet all their cleaners. However when making this complaint they informed me that the maximum they would be able to compensate would be to allow 2 hours of free cleaning. Additionally they may be able to provided some account credit for the hoover.

This took them all week to do and by which point the hoover had been replaced.

I had no trust in this company to provide a cleaner who would not damage our property so I had to decline as I will not be using the credit.

My advice is to always go local, don't use this company

Housekeep is a bad company with no service - meaning no good cleaner. Forget about ANY customer service. On top of that they dont refund your money - cleaners are not good and then also no refund. They over charge you which is issue at their end but still no refund will be given. They say it goes to your housekeep account. If you dont have good cleaner why would I book another cleaning with you. I had to give 1 star only because then it lets you write the review other wise not worth 1 star. Stay away and save your money. Highly overpriced too.

Cleaned for about fifteen minutes having paid for a three hour clean. Caught the cleaner sitting on my bed texting. Watched on cctv that they leaved two hours early.

We booked a cleaner to attend our property last year. We gave clear information on the website as to how to contact us and what needed doing. Unfortunately, the cleaner did not attend and so I immediately contacted Housekeep to advise them that we did not want anything further to do with the company. An agent from the customer service team responded to say that they had telephoned (when no calls were received on my mobile and there was no voicemail) but offered a further clean "from a cleaner with a reliability rating of 4.8 out of 5!" – It does beg the question as to the reliability rate of the other cleaners. I promptly responded to th agent to repeat my request and I asked for my details to be deleted from their system; I didn't want excessive, irritating marketing emails. You can imagine the surprise when I checked my credit card statement to find that Housekeep had deducted money twice for cleans that did not happen. Apparently, they added "credits" for future cleans on my account. That is despite me saying I did not want their services. I have been in touch with their customer service department now on two occasions (lasting 50 minutes) and spoken with P and now N. P promised to email me with a resolution, and when I did not receive this, I spent 30 more minutes on the phone to N who assured me that a member of the senior team will contact me later. He was evasive and unhelpful.

This company has a well-designed website but is let down by cleaners who don't turn up and a customer service team that is unhelpful.

We did manage to find a wonderful cleaning company who does what she said she would when we first met her. She is efficient, polite and a lovely person to deal with. I would be happy to share her details with you.

I shall update this site if I receive the refund.

Cleaners did a decent job but the customer service for the company is a nightmare to deal with. Would recommend finding a good cleaner who you can communicate with directly.

Hired them for an "End of a Tenancy" clean. They charged me £200 (2 cleaners came for 6 hours - approx £33/hour - and did an absolutely abysmal job - see the pictures). Their normal charge is £35 for 2 hours for a "clean" for one cleaner. They argued that End of Tenancy is a "special clean" - Rubbish! They charged me double for half the job and when I sent them the pictures (some below) - they said they tried to ring me. And as painters were coming the following day - I had to do it all again myself with my son. They offered me a £25 discount - what a joke. I would advise against using this company.

Signed up to Housekeep on basis of discounted first clean offer which they then refused to honour. Poor clean and terrible customer service. Avoid!

I booked HK to clean my dead dad's house so I could then book removal services & estate agents, now all setup from tomorrow.
This morning HOUSEKEEP cancelled the morning of the clean, no replacement. Now I'm in a worse position as I have cancel everything and try and reschedule and I have to fly back to Australia next week.

As an overall service I'd recommend them - of course they're exposed to their cleaners (who are ultimately cleaners and hence not historically reliable) performing well, but generally I've had 90% good experiences, and they address it adequately if not.

The only issue I have is that they constantly try to leave early, so you have to ask them to stay for the full allotted time (as they'll charge you for it). But overall definitely not a scam and relatively decent service most of the time, as far as cleaning companies go I'd recommend them.

While I am not surprised to see that reviews for this company are already low, I am surprised people are not complaining that much about how difficult it is to actually get rid of their services.
I am currently trying to cancel my plan for having a clean in my house every two weeks - turns out it is absolutely impossible to do so, there is NOTHING on the website that allows you to cancel your cleans smoothly.
You can only choose options to have a clean in a new address or cancel your cleans one by one.
If you want to fully end your plan, which I am trying to do as I am now out of the country, what you have to do instead is CALL CUSTOMER SERVICE, which of course is never available and never picks up the phone...
This company is an absolute SCAM, please avoid using their services. Any other company that works on a subscription basis has a specific section on its website to enable customers to cancel their regular services.

This does not exist. There are in Canada. These clients are not real. They are Frauds! They will get the information from you with your credit card or debit card. There is no clients whatsoever. Stay away from this company. They're under review my bank shut them down right away. There is no housekeeping jobs. They are a fraud, even when we find out when people did finally reach out, they were never put on the site. They were wondering why we were asking for house cleaning they are scamless Canadians fraud read the rest the reviews there is no housekeeping jobs. This is scamless they put your face out there and for predators.

Be VERY wary of the many 5-star reviews on here and Google etc. They are all without commentary and suspiciously all posted very recently showing this company is clearly paying people to post positive reviews. In some cases it's the cleaners themselves saying what a great place to work…not surprising when you realise they get paid for doing nothing.

If you read the otherwise mostly 1-star reviews you will find this company should be avoided: unable to provide regular cleaners, the scheduled cleaners never turning up or cancel at last minute, appalling cleaning standards (either not cleaning at all or actually breaking and damaging goods), non-existent customer service.

Unbelievable that they are still in existence. They hook customers with a professional website and top Google rankings yet are unable to provide a single cleaner that can actually clean without breaking or stealing it seems.

Stay away from this SCAM company! They sent once an incompetent cleaner (see pictures) who was unable to clean correctly the most obvious spots, no dust removing, nothing at all, it seems like it was a total newbie, look at the result for 3h - it's a total joke... I complained at the company and they proposed... 20% discount at the next cleaning... No one came, I waited for 2 hours, the flat is so easy to find - never had any issue. They pretend their employee came and that's why they can't refund... It's like a Ponzi scheme, they look for all the ways to keep you paying them. Have a look at the so-called good reviews: they all look the same, with same structure - probably most are fake ones. Absolute garbage company! STAY AWAY!

The worst experience - AVOID AT ALL COSTS! I have had three no shows from them now. Each time I've been sitting around waiting for the cleaner to turn up and each time being let down and had my time wasted. I was told that the most recent no show was because they simply decided to cancel all my cleans without letting me know simply because I used their 'pause' function whilst I was away for the summer. The customer service was completely unapologetic and couldn't really care less, no compensation or support was offered they just told me that I should go back online and book new cleans. Really don't recommend as they just let you down and mess you around without caring.

The online account is quick and easy to use and every cleaner has left my flat spotless. Definitely recommend!

The first time I booked them, the lady did a less than mediocre job, not lifting the parts in the areas she was cleaning, I had to ask for everything, and all she was concerned about was the high parking fees she had to pay whilst she was at my home. I cleaned for another two hours myself when she left to finish the cleaning to a good standard, and regretted that I paid for cleaning.

I therefore didn't book with Housekeep again foe months, until a week ago, where I thought I'll give them a try again and hope for another cleaner. The night before my scheduled cleaning (at half past midnight!) I receive a text message saying my cleaning got canceled as the cleaner „got sick". Are you kidding me? You can't send anyone else or give an earlier heads-up? I had been blocking that cleaning time frame for a week, preparing my home for it the night before, etc., and then that. All they instructed is that I should re-schedule myself, instead of calling me and trying to find a solution together.

It's a cheap service. But the above explains wgy. It's low quality and unreliable. DONT book with them!

I don't usually leave bad reviews but what they did to me is unbelievable. I was sent a housekeeper that cleaned very well, asked me to leave a good review (which I did), and the following time she barely cleaned anything + completely burnt, while ironing, my silk shirt bought 30 minutes before (worth £170). Despite evidence of the receipt and the label still attached to the shirt, they said that it wasn't the housekeeper fault and refused to refund me. Seriously?
In the meantime I had booked another clean (10 days in advance) as I had guests coming, and they let me know on the same day that nobody can come and clean, as the previous housekeeper (who has my keys) forgot to transfer them to the new housekeeper and went on holiday for who knows how long but more than a week. They said that they cannot do anything if the housekeeper has my keys. Anyone could get into my flat with those keys, by the way. These are all very serious accidents, and this last one also compromises my safety. And on top, the housekeepers do not clean up to good standards. Do not use their services.

Bad communication. For 6 weeks no cleaners then they remember you. If you want to stop the service you will need to spend hours to get them to cancel.
No button to press cancel. Bad servise

We booked housekeep for an "end of tenancy" clean for an 8am to 9am start. At 8.55am they called to say they were running late and would be a couple of hours delayed (alarm bells already ringing). The two cleaners turned up at 11am and walked them around the house pointing out what to do and what not to do - the instructions were quite clear. At 1:30pm they called me to say they were finished (alarm bells ringing again). When i went to the flat I was astonished at the appalling job they had done - the work was disgraceful. The clean cost me £300 - so that works out at about £60/hour per cleaner for a a totally crap job. I complained and asked for another cleaning team to come and do the job as I didnt want the same crap cleaners back. This request was denied so I got another cleaner to do it properly. I asked Housekeep if they thought the service they provided was value for money. My customer service rep told me he thought it was. Decide for yourself - but what ever you decide DO NOT USE THESE CLEANERS. For the money they charge, I'll come clean your place. NB Pictures are of my cleaners finishing the job they didnt do.

I could publish a book with all the customer emails apologising for poor cleaning or no cleaning at all! Cleaners are variably unreliable, bad at their job, unable to follow simple instructions. Items of small value have disappeared. Housekeep is unable to provide consistent service even after I went out of my way to hold on to the one cleaner who did a halfway decent job. She then failed to turn up twice in a row.